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You might have caught the story that's gone viral about a small boutique hotel in Mexico and its travails with the fine folks at megatravel site Expedia. We certainly did. Join us tonight as we welcome Cheri and Tony Head, owners of the Luna Blue Hotel, as they relay the nightmare that has become their dealings with the internet travel behemoth.
Bringing you the worst in internet travel stories and web talk radio... guaranteed!
I am Kathy Klotz-Guest, founder of Keeping it Human, coming to you live from San Jose, CA, in Silicon Valley. This show airs Thursdays at 3:30 PM PDT. We help marketing executives and their teams tell their most important company, product and customer stories to the world.
This podcast is all about making marketing communications and content more human, fun and effective.
We are a jargon-monoxide-poisoning free zone. Leave a comment on the blog. Follow Kathy.
Applied Improvisation and Product Design
Applying improvisation to communication, teamwork and leadership has received a lot of business press lately. Improvisation principles can also be used in marketing areas including product design and usability. Join me Oct 23rd when we chat to Jessie Shternshus, a fellow Applied Improv Network member, about how improv principles can improve design.
As the founder and owner of The IMPROV EFFECT, Jessie weds her lifelong passion for and expertise in applied improvisation with the fast paced demands of the corporate world. In her classes she helps people become better listeners, team players, leaders, and communicators. Her physically engaging and playful workshops are relevant to all fields of life; participants of her workshops vary from college professors to engineers and from web developers to lawyers. Jessie gained her formal education at USF and NYU. Throughout her career she has worked with Fortune 500 companies and companies such as CBS, Johnson & Johnson, Expedia, Getty Images and Celgene.
Small hoteliers Tony and Cheri had a dream to retire in Mexico in the beautiful Playa del Carmen.
Their boutique B&B Luna Blue Hotel was their dream.
Recently they wrote a Blog Post regarding their trials and tribulations with their business relationship with Expedia.
Their blog went viral almost overnight. I had the wonderful opportunity to speak with them today via telephone in Mexico.
Their story needs to be heard. Potential clients should understand how the "online" booking system works and how Big Business can control inventory, bookings and income for small independent business.
You can read the full blog here: http://playazone.wordpress.com/2012/12/04/expedia-bad-for-the-traveler-bad-for-the-hotel/
If you book online this is a NOT TO MISS episode. Call in with your questions, use our chat box. Be informed.
The human brain is an amazing tool. Yet, many of its built-in thought patterns and ways of working do not serve business leaders well. The brain can process large amounts of information. It has a real talent for forming patterns and connections. And it loves to answer questions and solve problems. But it also has a tendency to see what it expects to see, overlook data that contradicts its prevailing view of the world, and have greater confidence in its decision-making abilities than it should. In order to become more effective leaders, we need a much deeper understanding of how our brain works and how it often gets in the way of winning.
Using Your Brain to Win is a fast, fun read that will change the way you think about what you think. And each chapter includes numerous “Playing with Your Brain” exercises to embed these important learning points into your daily routine.
As CEO and Managing Director of THE HUMAN FACTOR, Inc., Holly helps business leaders and their companies achieve excellence by creating clarity on what winning looks like and determining how to get there. She will help you achieve alignment and focus your organization so everyone is in the same race. Her unique approach to strategic agility, alignment and engagement - based on the approach Pause, Think, Focus, Run - provides the tools, techniques, and skills companies need to reach their destinations and achieve their goals.
As a consultant, Holly is frequently hired by companies such as Microsoft, Expedia, Edwards LifeSciences, Hilton Worldwide and Google to help them compete more effectively in today's uncertain markets.
To order her book click HERE
Holly's website is http://thehumanfactor.biz/
Jer is a highly regarded industry SME in Global Talent Attraction leadership and strategies. You can see some of this in a recent Forbes article that he was written up in: http://www.forbes.com/sites/georgeanders/2013/10/29/barry-diller-tracks-this-metric-your-company-should-too/ In addition, he has had the pleasure of speaking at the Annual SHRM Conference in Atlanta, keynoting the Australasian Talent Conference in Sydney, Australia and emcee'ing the CEO/Founder Panel for SourceCon at Microsoft HQ this past year.
Jer was honored to address his LinkedIn 100 peers (select group of global thought leaders/influencers) at Talent Connect in Vegas, moderating the Employer Brand panel. The strategic topics he's been asked to speak & train on include; Search, Mobile, Social Media, Digital Marketing, Operational Excellence, and Big Data trends for Global Talent Attraction.
Most recently Jer was the Talent Director at WhitePages.com and prior to that led TA and Employer Brand efforts at Expedia and Starbucks.
We have a great show today. We are meeting with Matthew Eichhorst, President of Expedia CruiseShipCenters, and Mary Beth Casey, franchisee of Expedia CruiseShipCenters in Ft. Lauderdale.
ABOUT EXPEDIA CRUISESHIPCENTERS
Expedia, Inc., the largest online travel company in the world, has partnered with Expedia CruiseShipCenters to provide travelers a one stop shop for cruises and vacations. Expedia CruiseShipCenters was founded in 1987 and offers the best value in the industry with nearly 4,000 Cruise Consultants in more than 150 franchise locations throughout North America.
In part 2, franchise expert Gary Ochiogrosso discusses the "Three Legged Stool" of franchising on our Great Quotes in Franchising Podcast.
Guest: Staci Michelle Virga, Celebrity Stylist
Staci Michelle’s portfolio includes styling celebrities Holly Madison and Andre Agassi as well as working on behalf of Rachel Roy, Nicki Minaj and Blake Shelton and campaigns for clients such as Nutrisystem, Coca Cola, Expedia and the Las Vegas Convention and Visitors Authority. Her work has been seen in publications including Rolling Stone and In Touch as well as on TV such as Good Morning America, The Ellen DeGeneres Show, Oprah and Piers Morgan. Additionally, Staci Michelle has styled fashion shows for Macy’s, DVF, Tory Burch, Michael Kors and Catherine Malendrino and contributed fashion advice and tips for articles and feature stories.
As a part of Expedia's Find Your Storybook campaign, we are exploring the theme of Ancestry Travel. We intend to research our ancestors, trace their paths and visit, the places they lived, worked, played and died.
Today's guest is Michelle Ercanbrack, a family historian from Ancestry.com. Michelle comes from a long line of family historians. Her broadcast work has included appearances on Extra!, HLN, major market newscasts and countless radio shows. Michelle was an integral part of several globally-renown genealogical research projects, including Kate Middleton’s connection to Jane Austen and President Obama’s connection to the first documented enslaved African in America. Michelle has also been part of the research for the TV show “Who Do You Think You Are?” Graduating with a degree in Family History and Genealogy from the only such program in the United States, Michelle has been an official Ancestry.com spokesperson since 2010, and in her spare time loves visiting museums and spending time outdoors.
An actor and model known as much for his on-screen charisma as he is for his strong athletic build, Harold House Moore is a promising talent most widely recognized for his series regular role on VH1’s Single Ladies. His additional portrayal of Jackpot, a rookie cop on Robert De Niro and CBS’s NYC 22, does not let us forget about other past work like a starring role as boxer Robert Brown on The Hammer. This breakthrough performance has been recognized by critics as a performance lead by one of Hollywood’s hottest new stars.
His face can also be seen on numerous television ads and major national campaigns for brands including but not limited to Expedia, Payless, Dunkin’ Donuts, Time Warner, Subway, Bally Total Fitness, Lincoln, Budlight, as well as national print ads for DiamondBack, Sketchers, Lincoln, Boost Mobile, K Swiss, Bacardi, and an editorial spread for XXL Magazine.
Outside of his entertainment career, House can be seen off the screen working as a strong advocate for youth development, exposure, and education, providing hands-on mentorship and coaching programs in connection with YMCA, Boys and Girls Club, and AAU Sports.
Apple continues stock buybacks and earnings for LinkedIn, Expedia and Activision Blizzard. Dan Loney reports.
In this episode of Mobile Insights Radio with Peter Biddle, listeners will learn how to travel easy this holiday season with mobile apps that streamline and improve the travel experience.
Peter will be joined by ReeD Martin, Director of Design & User Experience at Mobiata, a startup acquired by Expedia in 2010, to discuss mobile apps, and tips and tricks for travelers this holiday season.
MashUp Radio with Peter Biddle is an online radio program that brings together a variety of perspectives to discuss the fusion of technology, life, culture and science and is hosted by Peter Biddle, an Intel engineer and executive.
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