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If she should know better, why is she not doing what you want her to do? One of the biggest management challenges is motivating and leading employees to do what we want them to do. The key to addressing performance issues with employees is communicating clear expectations.In this episode of Business: Engaged!, Kelly Riggs of Vmax Performance Group talks about importance of creating a culture of performance in an organization. He provides four steps to setting performance expectations and addressing issues related to poor performance. His one-on-one meeting process sets the stage for success and creates a culture of open communication.
Kelly is a management and sales consultant. He is also the author of 1-on-1 Management™: What Every Great Manager Knows That You Don't. He just released Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales. You can follow Kelly Riggs on Twitter at @KellyRiggs and learn more about Kelly and his work with organizations at www.vmaxpg.com.
This is Episode 8. It originally aired on June 11, 2012 on my old network. I'm re-broadcasting it to share my older episodes with my BlogTalkRadio listeners.
Special Guest: Matt Manners, The Employee Engagement Awards
Last week The Employee Engagement Awards launched across the UK & Ireland.
Our very own David MacLeod is the principal judge.
The Employee Engagement Awards (EE Awards) represents the game changers, the forward thinking businesses that strive to do things differently and put their workforce at the heart of its operation. In a competitive labour marketm businesses have to offer and be seen to be doing things differently to create an engaging and rewarding working environment.
The EE Awards celebrate the best small and big businesses the UK & Ireland have to offer. Even the 'unsung heroes' in an organisation.
Matt Manners, founder of the EE Awards, is with us talking more about them and the opportunities that exist for all Engage for Success supporters.
Host: Jo Dodds
Success in business today requires a complex chemistry of people, product, value, and customer experience.
In this episode of Business: Engaged!, we welcome Jim Knight. He spent over 20 years with the iconic Hard Rock Cafe, one of the more recognized brands in the world. Their success is due as much to the people who work in the organization and the company culture as it is clever marketing. Today, Jim works with companies to revolutionize their culture so they set the stage for employee performance that rocks.
You can follow Jim Knight on Twitter at @knightspeaker.
Learn more about his work with companies at http://knightspeaker.com and http://hospitalityonpoint.com.
And over the coming weeks, I'm taking you with me on my journey to write my next book. I'll share my process for writing the book and give you updates on my progress. I've decided what topics I'll write about, so this week, I talk about setting goals and planning my book-writing time. If you want to catch the previous episode where I talked about the book writing process, click here.
Visit our website at www.businessengaged.com to listen to past episodes. And don't forget to connect with us on Twitter at @businessengaged and
Special Guest: Michael Daun
Join us as we talk about the considerations going into implementing social enterprise games with a purpose of strengthening corporate culture and employee engagement, and how companies can balance the fun factor with corporate seriousness.
How do different companies react to social tools and games?
How can games be productive or aligned with corporate objectives?
How must corporate games and social tools be designed to reach the whole organisation?
Michael is the founder/CEO of Wellevue, the corporate game that improves organisational performance. He is a serial entrepreneur in the internet industry as well as a corporate advisor and co-founder of the management consultancy Fluidminds. Wellevue is an enterprise social tool that has won the ILCC innovation award and has just done its first 1000 seat implementation.
With both his clients and in his own companies, Michael has been an advocate of strong corporate cultures and walk-the-talk leadership. He created Wellevue to provide a more scalable way for companies to allow their employees to enjoy work, whilst at the same time orchestrating organisational change and alignment with corporate goals.
Host: Jo Dodds
Special Guest: Gareth Moss
Gareth is Local Government Director for Serco, responsible for strategic partnerships delivering a wide range of services. Gareth was previously Director of Resources at Bridgend CBC (where he won the Local Government Finance Director of the Year) and East Staffordshire Borough Council. He has also worked for Newport CBC, Price Waterhouse and Somerset County Council.
Join us when we discuss Serco’s approach to employee engagement, including:
• Overcoming the barriers
• The link to organisational performance
• Impact on operational delivery
Host: Jo Moffatt
Special Guest: Steve Crompton, Customer Success Manager, Yammer (Middle East & Africa)
Join us as we explore the use of enterprise social networks like Yammer to enhance employee engagement in emerging markets, particularly in the Middle East.
Steve is responsible for supporting the expansion, adoption and engagement of Yammer & Office 365 across the Middle East & Africa. He is a graduate of Durham University where he attained a 2:1 in Business Management and Finance. Steve’s research proposal in his final year involved analysing the effects on productivity as a result of using enterprise social networking (ESN) tools.
Host: Jo Moffatt
Special guests: Fiona Roberts, HR Director, Volkswagen Group UK and Julie Stayte, HR Director, Volkswagen Financial Services UK.
One in five new cars sold in the UK come from Volkswagen Group UK, which manages five brands: Volkswagen, Audi, ŠKODA, SEAT and Volkswagen Commercial Vehicles. Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. Although both companies have distinctive cultures they share a commitment to employee engagement recognised by their Great Places to Work accreditations and have each adapted their German parent companies’ approach to employee consultation and made it relevant to the UK workplace.
Join Julie and Fiona as they talk about the exciting ways they are giving employees across the two businesses a genuine voice with their approach to consultation and collaboration called co-determination.
Host: Jo Moffatt
BluPrint welcomes Dr. Joseph Bullock to our radio show! Dr. Bullock will enlighten us on the value and benefit of Employee Assistance Programs (EAPs). EAPs intended to help employees better deal with personal problems that might impact their work-place performance, behaviors and well-being. EAPs include short-term counseling and referral services for employees and their household members. On this episode, Dr. Bullock will talk with us about several critical areas including the most common reasons clients seek EAP services, how EAP services help veterans and those who are active duty may take advantage of EAP services.
ABOUT DR. BULLOCK
Dr. Bullock has over 25 years of experience as a professional counselor, clinical supervisor and administrator. Currently, he is currently the Director of Substance Abuse Services for the Arlington County Department of Human Services in Arlington, Virginia.
Dr. Bullock is also a consultant to the United States Navy providing training and clinical supervision services to counselors in the Washington D.C. Metropolitan area. Dr. Bullock’s professional experience also includes providing numerous workshops on mental health, substance abuse and other counseling related topics. Dr. Bullock is an Adjunct Faculty at Liberty University in the Center for Counseling and Family Studies. Dr. Bullock has a Master’s Degree in Rehabilitation Counseling from Virginia Commonwealth University and a Doctoral Degree in Community Agency Counseling from Virginia Tech University. Dr. Bullock is licensed as a professional counselor and substance abuse treatment provider in Virginia and Maryland.
Special Guest: Nina Pattinson, Customer Success Manager at Yammer
Join us as we talk about the role of Enterprise Social Networks in enabling employee engagement within organisations, with specific reference to Yammer. We talk about why they're important, how they can help to drive communication, collaboration and engagement (amongst other things) and what tips we have for encouraging the use of an ESN within your organisation.
Host: Jo Dodds
Many people are in this transformation phase from employee to entrepreneur. Operating a business can be stressful. Discover tips from David L. Brown, author of From the Botton Up: The Ultimate Guide to Business Planning to Profitability.
David L. Brown began his entrepreneurial career in 1987. He left corporate employment and started an insurance agency. In 2011 he retired and became a consultant for community health centers and entrepreneurs. David has served as president of the Michigan Primary Care Association, twice becoming the first consumer board member to hold that position. He also served on the board of directors for the National Association of Community Health Centers. David has received numerous awards for his work in the health center movement.
From the startup of a business to the president of the board of directors of a multi-million dollar organization, David shares his nuggest of wisdom from his journey from the bottom up.
The TalentCulture #TChat Show is back live on Wednesday, April 23, 2014, from 6:30-7:00 pm ET for radio, 7:00-8:00 pm ET for the Twitter chat.
Last week we talked about cultural advantage, and this week we're talking about high-engagement climates.
With a few simple strategies, you can receive huge payoffs in your employee retention, satisfaction, and performance.
We'll learn six ways you can take your T.H.A.N.K.S. to the bank, and this will be an acronym to remember.
Join #TChat co-creators and hosts Meghan M. Biro and Kevin W. Grossman as we learn more about creating an high-engagement climate with this week’s guests: Lisa Ryan, MBA, Founder and Chief Appreciation Strategist at Grategy; and Teresa Andreani, an executive and life coach working with leaders seeking better work-life balance.
A special thank you to our sponsors: RIVS, Dice, TalentWise, Globoforce and Peoplefluent -- and to our marketing partner, Red Branch Media.
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