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  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva


    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 


    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
     
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 


    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.


    Host: Jo Moffatt

  • 00:41

    Employer-Employee Arbitration Agreements

    in Legal

    Arbitration is a method to resolve disputes outside of court. Often times it is contract-based. Did you know that many times employers make job offers contingent upon signing such agreements? Have you wondered whether an employee is required to sign an arbitration agreement? Do you know the difference between binding and non-binding arbitration? Join Bill and Rick for a discussion about arbitration agreements generally, as well as how they relate to the employer-employee relationship.

  • 00:28

    Being a Good Employee is About Performance not Tenure

    in Jobs

    Too many people worked too many years getting a paycheck. Getting a paycheck every pay period is not proof of you being a good employee. You enter a job with or without a set of skills. You arrive at work. You learn the bare necessities routine. You stay there for years. That  job ends and you set out to find another job and find you are having a difficult time getting hired. Why can't you find a job? Is the reason you can't find work because you got a paycheck for 10 years, and you followed a routine, a bare minimum routine, and you can't sell what you did to anyone now? Help others today by calling in and sharing with my listeners anything at all you want to share about your job search. If you choose not to call in please share at my chatroom. My goal is to help people who are long term unemployed and I want to know how I can best help. Message me here on my Blogtalkradio message board. Tweet me @workforlifebea Email me from my showpage. Speak up, get help, and get hired!

  • 00:33

    Show #98: Enabling Employee Voice with Digital Tools

    in Business

    Special Guest: Antony Cousins, Director of Customer Success at ProFinda


    Join us as we talk about employee engagement through enabling employee voice via digital tools.


    Host: Jo Dodds

  • 01:55

    Boss vs Employee

    in Motivation

    This episode will explore a very Crucial Topic. BOSS VS EMPLOYEE, we will have guest calling in and more. To join in on this topic please call in to give your views. An episode you do not want to miss. With Two Special guest on our Panel of Discussion With Author, Publisher, and Founder of the Purple Tie Monologues. A true Boss. Former Educatur and Now Real Estate Agent Christina Adams. This is an Episode you do not want to miss! 

  • 00:38

    Addressing Employee Performance Issues

    in Business

    If she should know better, why is she not doing what you want her to do? One of the biggest management challenges is motivating and leading employees to do what we want them to do. The key to addressing performance issues with employees is communicating clear expectations.In this episode of Business: Engaged!, Kelly Riggs of Vmax Performance Group talks about importance of creating a culture of performance in an organization. He provides four steps to setting performance expectations and addressing issues related to poor performance. His one-on-one meeting process sets the stage for success and creates a culture of open communication.
    Kelly is a management and sales consultant. He is also the author of 1-on-1 Management™: What Every Great Manager Knows That You Don't. He just released Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales. You can follow Kelly Riggs on Twitter at @KellyRiggs and learn more about Kelly and his work with organizations at www.vmaxpg.com.
    This is Episode 8. It originally aired on June 11, 2012 on my old network. I'm re-broadcasting it to share my older episodes with my BlogTalkRadio listeners.

  • 00:30

    Bruce Waller on Employee Relocation

    in Social Networking

    Bruce W. Waller, @BruceWaller CRP, PHR, SHRM-CP, VP, Corporate Relocation at Armstrong Relocation drops by @DriveThruHR  to share some helpful tips on Employee Relocation.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


    http://instagram.com/drivethruhr


     

  • 00:32

    Dan Macklin on Employee Benefits and Wellness

    in Social Networking

    Dan Macklin @macklindan , Co-Founder, VP Business Development at SoFi drops by @DriveThruHR  to talk about Employee Benefits and Wellness.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


     

  • 00:43

    OWNERSHIP/EMPLOYER OR WORKER/EMPLOYEE MINDSET

    in Business

    WHAT IS A OWNERSHIP MINDSET AND HOW DO YOU GET IT?


    Here are some traits of people with an employee mentality:



    I work for a paycheck — period.
    There’s no need to give more than I have to, because the company will take advantage of me.
    The business is lucky to have me.
    Somebody is mandated to take care of me.
     I am entitled simply because I work here.
    I only do what I am told to do.


    Believe it or not, even some business owners have an employee mentality. When an employer does not sacrifice personal preference for the good of the business, that employer has an employee mentality. When an employer works a 32-hour week, takes vacations when due, takes little interest in continuing education, and actually jumps at the opportunity to close the office, that’s an employee mentality.


    Employees typically take assignments and complete them without a thought as to how their personal efforts impact the success of the business. Employees also concentrate on the status que in the workplace. They don’t rock the boat, and they exert just enough effort and energy to get by.

    Owners, on the other hand, enthusiastically give the extra effort and choose to do things to attract more business, clients, and profits. Owners see the big picture and know the work they do is making a meaningful contribution to the company’s advancement. Owners also concentrate on developing new, positive solutions to current operation. They think outside the box; they take risks and become problem-solvers.