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One of the most common areas of frustration in the workplace is lack of performance feedback. Employees want to know how they're doing on the job but managers aren't giving feedback because they don't know where to start so they delay, avoid, or just don't do it. Too many leaders are making this way more difficult than it needs to be. It doesn't need to be difficult when you follow a simple model.
Top 5 reasons you need to listen to this episode:
You can develop your leadership skills in just 15 minutes
Giving feedback isn't difficult when you know where to start
The better you get at giving feedback the more valuable you become
Employee engagement increases when employees know how they're doing
The #1 Reason... what you learn will make your job so much easier!
Find out how to bring this topic to your organization as a training workshop or keynote presentation. Submit inquiries to www.coachandmentor.net/contact
Special Guest: Inji Duducu, Group HR Director, Benenden
An experienced & energetic HR Director, Inji has built a reputation for creating people strategies which deliver bottom line improvements through building capability, operational excellence, cultural change & engaged people.
Inji is an energetic and solutions driven senior HR Professional, with a track record in delivering business results through a creative and inspiring people agenda. She has held a number of senior HR roles in industry. Recently Inji has been the Group HR Director of the CPPGroup Plc, overseeing a period of business transformation across 16 countries. This resulted in CPP being awarded “Ones to Watch” status in the 2012 Best Companies Survey, despite the most adverse and turbulent year in the Company’s history. She is currently the Group People Director for Benenden, the UK’s most trusted healthcare provider.
Inji is passionate about how high performing companies operate and the link between culture, leadership, customer experience and commercial success.
Since she has an unusual level of interest in employment law, she has also been a member of the Employment Tribunal Service since 2010.
Join us as we discuss sustaining employee engagement through change.
Special Guest: András Vicsek, Co-Founder and Head of Research at Maven7 and Designer and developer of social network analysis solutions based on the technologies of the future.
Organisations are becoming more and more complex, more connected, and therefore more difficult to manage. There are multiple hierarchy levels, functions, projects, job roles, processes, products, etc, and thus a stronger role of informal networks, which affects organisational performance. The problems of organisations are increasingly complex as well. Many of them are trying to shift from silos and product or project-based teams to cross-functional collaborations.
This is an era marked with rapid change (more frequent organisational restructuring, new IT system implementations, introduction of new strategies, more mergers and acquisitions, etc), which demands more from leaders and managers.
Join us as we, through real life case studies, show how mapping informal employee networks will help:
better manage and accelerate change initiatives
identify previously hidden key employees (experts, high-potentials, change agents) and their positions in the organisational network
build stronger, more cohesive teams
boost overall organisational performance to benefit the bottom line
András is a work and organisational psychologist, and is responsible for research and product development within Maven7. He is a management consultant and a trainer specialised in social and organisational network analysis.
Host: Jo Dodds
Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)
Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.
This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.
NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.
Host: Jo Moffatt
Special Guest: Frazer Rendell
When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.
Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.
Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement.
Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement.
Host: Jo Moffatt
On this week's program, host Doug Field is back in the studio with special guests from Visa and Benz Communications for discussions on flexible spending accounts, employee engagement and more.
The first guest is be Renee Lutzen, Senior Director of Healthcare at Visa. In this interview, Renee and the hosts discuss a new survey from Visa and WageWorks that found 60 percent of employers opted to offer a health care FSA with a carryover option this year -- up from 49 percent just a year ago and more than double from 2013. These employers agree the health care FSA carryover option -- now in its third year -- is also driving employee participation. The survey provides a year-over-year look at the growth of employer selection of health care FSAs, featuring the carryover option, and what employers see as the biggest benefits and barriers to employee participation.
For the second segment, Jennifer Benz, CEO and Founder, Benz Communications, a boutique benefits communication firm, joins the program to discuss the findings of a recent survey on employee engagement. Benz Communications recently released a joint national survey with Quantum Workplace that gathered responses from more than 2,000 U.S. employees, revealing that too often workers miss out on meaningful cost conversations with medical providers -- talks that could mean the difference in millions for employers in claims costs. In this interview, Jen walks through the survey’s top-line findings and offer strategies to achieve effective employee engagement and create employees who are truly capable and confident health care consumers.
Employee Benefit Packages provided by Employers are increasingly under ERISA Legislation passed by Congress. The lastest ACT was passed in 1974. Frankly, in my opinion, its time for an overhaul of this legislation. Employees have few rights regarding Long-Term Disability Insurance and Employers place far too many escape clauses in contracts.
What changes should Congress make to this legislation? Join ESTRA in a conversation about Employer, Employee, and ERISA experiences with Self-Insured Corporate Benefit Packages.
The TalentCulture #TChat Show is back live on Wednesday, June 17, 2015, at its new time from 1-2 pm ET (10-11 am PT).
Last week we talked about the art of candidate engagement, and this week we’re going to talk about how employee engagement empowers the employer brand.
Spending ridiculous amounts of money to source sought-after skill sets and recruit top won’t get you very far when your employer brand has hit the skids.
Meaning, if your current employees aren’t usually happy, even jazzed about working for your company, then that poison seeps into the groundwater and taints the wells around for miles and miles.
This is why you must step up your branding game and empower your own employees to evangelize your company culture in an authentic, transparent way.
Energizing your employee base to truly engage, tell their stories, share their experiences and engage with potential employees is what empowers the brand.
Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about the art of candidate engagement with this week’s guest: Stacy Zapar, Founder of Tenfold, and recruiting strategist, trainer & advisor.
Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, RecruitiFi, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Silkroad and HRmarketer Insight. Plus, we're big CandE supporters!
LR - Mobile app recording using Wireshark
If she should know better, why is she not doing what you want her to do? One of the biggest management challenges is motivating and leading employees to do what we want them to do. The key to addressing performance issues with employees is communicating clear expectations.In this episode of Business: Engaged!, Kelly Riggs of Vmax Performance Group talks about importance of creating a culture of performance in an organization. He provides four steps to setting performance expectations and addressing issues related to poor performance. His one-on-one meeting process sets the stage for success and creates a culture of open communication.
Kelly is a management and sales consultant. He is also the author of 1-on-1 Management™: What Every Great Manager Knows That You Don't. He just released Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales. You can follow Kelly Riggs on Twitter at @KellyRiggs and learn more about Kelly and his work with organizations at www.vmaxpg.com.
This is Episode 8. It originally aired on June 11, 2012 on my old network. I'm re-broadcasting it to share my older episodes with my BlogTalkRadio listeners.
Jason Averbook @Jasonaverbook drops by @DriveThruHR to talk about on Technology Vs. Employee Engagement?
DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals. Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time. The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort.. The #1 HR show, with amazing HR conversations and follow us on the twitters at @drivethruhr and #dthr.