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One of the most common areas of frustration in the workplace is lack of performance feedback. Employees want to know how they're doing on the job but managers aren't giving feedback because they don't know where to start so they delay, avoid, or just don't do it. Too many leaders are making this way more difficult than it needs to be. It doesn't need to be difficult when you follow a simple model.
Top 5 reasons you need to listen to this episode:
You can develop your leadership skills in just 15 minutes
Giving feedback isn't difficult when you know where to start
The better you get at giving feedback the more valuable you become
Employee engagement increases when employees know how they're doing
The #1 Reason... what you learn will make your job so much easier!
Find out how to bring this topic to your organization as a training workshop or keynote presentation. Submit inquiries to www.coachandmentor.net/contact
Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)
Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.
This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.
NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.
Host: Jo Moffatt
Special Guest: Frazer Rendell
When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.
Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.
Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement.
Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement.
Host: Jo Moffatt
Employee Benefit Packages provided by Employers are increasingly under ERISA Legislation passed by Congress. The lastest ACT was passed in 1974. Frankly, in my opinion, its time for an overhaul of this legislation. Employees have few rights regarding Long-Term Disability Insurance and Employers place far too many escape clauses in contracts.
What changes should Congress make to this legislation? Join ESTRA in a conversation about Employer, Employee, and ERISA experiences with Self-Insured Corporate Benefit Packages.
LR - Mobile app recording using Wireshark
Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva
Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement.
During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
Join us as we talk about how to make engagement “stick” in an organisation. We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for.
Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.
Host: Jo Moffatt
If she should know better, why is she not doing what you want her to do? One of the biggest management challenges is motivating and leading employees to do what we want them to do. The key to addressing performance issues with employees is communicating clear expectations.In this episode of Business: Engaged!, Kelly Riggs of Vmax Performance Group talks about importance of creating a culture of performance in an organization. He provides four steps to setting performance expectations and addressing issues related to poor performance. His one-on-one meeting process sets the stage for success and creates a culture of open communication.
Kelly is a management and sales consultant. He is also the author of 1-on-1 Management™: What Every Great Manager Knows That You Don't. He just released Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales. You can follow Kelly Riggs on Twitter at @KellyRiggs and learn more about Kelly and his work with organizations at www.vmaxpg.com.
This is Episode 8. It originally aired on June 11, 2012 on my old network. I'm re-broadcasting it to share my older episodes with my BlogTalkRadio listeners.
Arbitration is a method to resolve disputes outside of court. Often times it is contract-based. Did you know that many times employers make job offers contingent upon signing such agreements? Have you wondered whether an employee is required to sign an arbitration agreement? Do you know the difference between binding and non-binding arbitration? Join Bill and Rick for a discussion about arbitration agreements generally, as well as how they relate to the employer-employee relationship.
Too many people worked too many years getting a paycheck. Getting a paycheck every pay period is not proof of you being a good employee. You enter a job with or without a set of skills. You arrive at work. You learn the bare necessities routine. You stay there for years. That job ends and you set out to find another job and find you are having a difficult time getting hired. Why can't you find a job? Is the reason you can't find work because you got a paycheck for 10 years, and you followed a routine, a bare minimum routine, and you can't sell what you did to anyone now? Help others today by calling in and sharing with my listeners anything at all you want to share about your job search. If you choose not to call in please share at my chatroom. My goal is to help people who are long term unemployed and I want to know how I can best help. Message me here on my Blogtalkradio message board. Tweet me @workforlifebea Email me from my showpage. Speak up, get help, and get hired!
Special Guest: Antony Cousins, Director of Customer Success at ProFinda
Join us as we talk about employee engagement through enabling employee voice via digital tools.
Host: Jo Dodds
This episode will explore a very Crucial Topic. BOSS VS EMPLOYEE, we will have guest calling in and more. To join in on this topic please call in to give your views. An episode you do not want to miss. With Two Special guest on our Panel of Discussion With Author, Publisher, and Founder of the Purple Tie Monologues. A true Boss. Former Educatur and Now Real Estate Agent Christina Adams. This is an Episode you do not want to miss!
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