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Special Guest: Inji Duducu, Group HR Director, Benenden
An experienced & energetic HR Director, Inji has built a reputation for creating people strategies which deliver bottom line improvements through building capability, operational excellence, cultural change & engaged people.
Inji is an energetic and solutions driven senior HR Professional, with a track record in delivering business results through a creative and inspiring people agenda. She has held a number of senior HR roles in industry. Recently Inji has been the Group HR Director of the CPPGroup Plc, overseeing a period of business transformation across 16 countries. This resulted in CPP being awarded “Ones to Watch” status in the 2012 Best Companies Survey, despite the most adverse and turbulent year in the Company’s history. She is currently the Group People Director for Benenden, the UK’s most trusted healthcare provider.
Inji is passionate about how high performing companies operate and the link between culture, leadership, customer experience and commercial success.
Since she has an unusual level of interest in employment law, she has also been a member of the Employment Tribunal Service since 2010.
Join us as we discuss sustaining employee engagement through change.
Special Guest: Frazer Rendell
When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.
Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.
Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement.
Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement.
Host: Jo Moffatt
Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)
Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.
This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.
NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.
Host: Jo Moffatt
Special Guest: András Vicsek, Co-Founder and Head of Research at Maven7 and Designer and developer of social network analysis solutions based on the technologies of the future.
Organisations are becoming more and more complex, more connected, and therefore more difficult to manage. There are multiple hierarchy levels, functions, projects, job roles, processes, products, etc, and thus a stronger role of informal networks, which affects organisational performance. The problems of organisations are increasingly complex as well. Many of them are trying to shift from silos and product or project-based teams to cross-functional collaborations.
This is an era marked with rapid change (more frequent organisational restructuring, new IT system implementations, introduction of new strategies, more mergers and acquisitions, etc), which demands more from leaders and managers.
Join us as we, through real life case studies, show how mapping informal employee networks will help:
better manage and accelerate change initiatives
identify previously hidden key employees (experts, high-potentials, change agents) and their positions in the organisational network
build stronger, more cohesive teams
boost overall organisational performance to benefit the bottom line
András is a work and organisational psychologist, and is responsible for research and product development within Maven7. He is a management consultant and a trainer specialised in social and organisational network analysis.
Host: Jo Dodds
Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva
Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement.
During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
Join us as we talk about how to make engagement “stick” in an organisation. We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for.
Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.
Host: Jo Moffatt
Special Guest: Antony Cousins, Director of Customer Success at ProFinda
Join us as we talk about employee engagement through enabling employee voice via digital tools.
Host: Jo Dodds
Special Guest: Jamie Lawrence, Editor, HRZone.com
Effective engagement requires both an individual and collective focus but it seems that many companies focus on engaging the individual rather than thinking about the collective units – teams. The basic unit at work is the team, with a line manager at the helm, and there’s an argument that human beings as social creatures require high levels of engagement with their social working environment as a pre-requisite to individual engagement. Is it a chicken or egg scenario? Should companies be focusing on both from different, or similar, angles? Either way, as more research looks at group effectiveness and inclusiveness at work, there’s doubt we need to focus more on engaging the collective as well as the individual.
Jamie Lawrence is editor of global online HR publication and community HRZone.com He regularly speaks to audiences of 250+ and has interviewed key HR industry names, including Daniel H. Pink. Jamie has worked previously as a small business journalist and a copywriter and has published non-fiction that reached #2 in the NYT Children’s Bestseller List. Jamie is committed to driving forward the HR agenda through HRZone.com and making sure that HR Directors have the knowledge and insight necessary to ensure HR has influence across the whole organisation.
Host: Jo Moffatt
Employee Benefit Packages provided by Employers are increasingly under ERISA Legislation passed by Congress. The lastest ACT was passed in 1974. Frankly, in my opinion, its time for an overhaul of this legislation. Employees have few rights regarding Long-Term Disability Insurance and Employers place far too many escape clauses in contracts.
What changes should Congress make to this legislation? Join ESTRA in a conversation about Employer, Employee, and ERISA experiences with Self-Insured Corporate Benefit Packages.
Arbitration is a method to resolve disputes outside of court. Often times it is contract-based. Did you know that many times employers make job offers contingent upon signing such agreements? Have you wondered whether an employee is required to sign an arbitration agreement? Do you know the difference between binding and non-binding arbitration? Join Bill and Rick for a discussion about arbitration agreements generally, as well as how they relate to the employer-employee relationship.
On this week's program, host Doug Field is back in the studio with special guests from Visa and Benz Communications for discussions on flexible spending accounts, employee engagement and more.
The first guest is be Renee Lutzen, Senior Director of Healthcare at Visa. In this interview, Renee and the hosts discuss a new survey from Visa and WageWorks that found 60 percent of employers opted to offer a health care FSA with a carryover option this year -- up from 49 percent just a year ago and more than double from 2013. These employers agree the health care FSA carryover option -- now in its third year -- is also driving employee participation. The survey provides a year-over-year look at the growth of employer selection of health care FSAs, featuring the carryover option, and what employers see as the biggest benefits and barriers to employee participation.
For the second segment, Jennifer Benz, CEO and Founder, Benz Communications, a boutique benefits communication firm, joins the program to discuss the findings of a recent survey on employee engagement. Benz Communications recently released a joint national survey with Quantum Workplace that gathered responses from more than 2,000 U.S. employees, revealing that too often workers miss out on meaningful cost conversations with medical providers -- talks that could mean the difference in millions for employers in claims costs. In this interview, Jen walks through the survey’s top-line findings and offer strategies to achieve effective employee engagement and create employees who are truly capable and confident health care consumers.
Special Guest: Matt Manners, The Employee Engagement Awards
Last week The Employee Engagement Awards launched across the UK & Ireland.
Our very own David MacLeod is the principal judge.
The Employee Engagement Awards (EE Awards) represents the game changers, the forward thinking businesses that strive to do things differently and put their workforce at the heart of its operation. In a competitive labour marketm businesses have to offer and be seen to be doing things differently to create an engaging and rewarding working environment.
The EE Awards celebrate the best small and big businesses the UK & Ireland have to offer. Even the 'unsung heroes' in an organisation.
Matt Manners, founder of the EE Awards, is with us talking more about them and the opportunities that exist for all Engage for Success supporters.
Host: Jo Dodds
This episode will explore a very Crucial Topic. BOSS VS EMPLOYEE, we will have guest calling in and more. To join in on this topic please call in to give your views. An episode you do not want to miss. With Two Special guest on our Panel of Discussion With Author, Publisher, and Founder of the Purple Tie Monologues. A true Boss. Former Educatur and Now Real Estate Agent Christina Adams. This is an Episode you do not want to miss!