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  • 00:31

    Show #131: Relationship Between Unresolved Conflict & Employee Engagement

    in Business

    Join us as we explore the relationship between unresolved conflict in the workplace and a breakdown in employee engagement. We examine the impact on trust, understanding and productivity and explore the role of mediation and the benefits its can bring in terms of employee voice, line management effectiveness, restoration of the psychological contract and creating a culture of collaboration.

    David Liddle is the founder and CEO of The TCM Group, one of the largest and most well established mediation companies in the UK.

    For the past 20 years David has been successfully promoting the principles and practices of mediation and non-violence across numerous walks of life including neighbourhoods, schools, prisons, workplaces and boardrooms. David has been instrumental in transforming attitudes to conflict management within UK business and he has played a major role in cementing mediation as a credible and mainstream activity for some of the most well-known and valued brands.

    David is an engagement expert with the Engage for Success movement. He has developed training and consultancy programmes to help organisations develop and embed employee engagement programmes, with mediation at their heart. David is also President of the Professional Mediators’ Association – the independent trade body for mediators in the UK.

    Host: Jo Dodds

  • Show #129: Interview With Tom Morrell, Perspectives on Employee Engagement

    in Business

    Special Guest: Tom Morrell of Approaches for Performance Excellence and Chair of the E4S London Region Champions Group

    Join us for an interview with Tom as he shares his broad-ranging insights and experience of employee engagement with host, Jo Moffatt. From 33 years’ service with London’s Metropolitan Police to his current role as a trainer,
    executive coach and visiting lecturer at Kingston University, Tom’s particular interest in diversity, inclusion and engagement is informed by operational and practical experience from a variety of settings.

    Add to that being Chair of the CIPD’s south west London branch, Chair of Engage for Success’ London Region Champions Group and lead assessor for the British Quality Foundation and you’ll see why Tom’s going to be an informed and insightful guest for the show.

    Host: Jo Moffatt

  • 00:31

    Show #116 - Sustaining Employee Engagement Through Change

    in Business

    Special Guest: Inji Duducu, Group HR Director, Benenden

    An experienced & energetic HR Director, Inji has built a reputation for creating people strategies which deliver bottom line improvements through building capability, operational excellence, cultural change & engaged people.

    Inji is an energetic and solutions driven senior HR Professional, with a track record in delivering business results through a creative and inspiring people agenda. She has held a number of senior HR roles in industry. Recently Inji has been the Group HR Director of the CPPGroup Plc, overseeing a period of business transformation across 16 countries. This resulted in CPP being awarded “Ones to Watch” status in the 2012 Best Companies Survey, despite the most adverse and turbulent year in the Company’s history. She is currently the Group People Director for Benenden, the UK’s most trusted healthcare provider.

    Inji is passionate about how high performing companies operate and the link between culture, leadership, customer experience and commercial success.

    Since she has an unusual level of interest in employment law, she has also been a member of the Employment Tribunal Service since 2010.

    Join us as we discuss sustaining employee engagement through change.


  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell

    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.

    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.

    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 

    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 

    Host: Jo Moffatt

  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)

    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.

    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.

    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.

    Host: Jo Moffatt

  • 00:31

    Show #114: Mapping Informal Employee Networks to Build Better Organisations

    in Business

    Special Guest: András Vicsek, Co-Founder and Head of Research at Maven7 and Designer and developer of social network analysis solutions based on the technologies of the future.

    Organisations are becoming more and more complex, more connected, and therefore more difficult to manage. There are multiple hierarchy levels, functions, projects, job roles, processes, products, etc, and thus a stronger role of informal networks, which affects organisational performance. The problems of organisations are increasingly complex as well. Many of them are trying to shift from silos and product or project-based teams to cross-functional collaborations.

    This is an era marked with rapid change (more frequent organisational restructuring, new IT system implementations, introduction of new strategies, more mergers and acquisitions, etc), which demands more from leaders and managers.

    Join us as we, through real life case studies, show how mapping informal employee networks will help:

    better manage and accelerate change initiatives
    identify previously hidden key employees (experts, high-potentials, change agents) and their positions in the organisational network
    build stronger, more cohesive teams
    boost overall organisational performance to benefit the bottom line

    András is a work and organisational psychologist, and is responsible for research and product development within Maven7. He is a management consultant and a trainer specialised in social and organisational network analysis.

    Host: Jo Dodds

  • 00:33

    Show #98: Enabling Employee Voice with Digital Tools

    in Business

    Special Guest: Antony Cousins, Director of Customer Success at ProFinda

    Join us as we talk about employee engagement through enabling employee voice via digital tools.

    Host: Jo Dodds

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva

    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 

    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 

    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.

    Host: Jo Moffatt

  • 00:32

    The Employee Engagement Lifecycle - Boomerang Employees

    in Social Networking

    There’s a new type of candidate circling the hiring pool: the boomerang employee. Dan Schawbel and Dave Almeda drops by @DriveThruHR to share 'The Employee Engagement Lifecycle' Series commissioned by The Workforce Institute at Kronos Incorporated and WorkplaceTrends.com.Survey data shows a changing mindset about hiring boomerang employees – i.e. someone who left an organization, for whatever reason, and then rejoined that same organization at a later date. Tune in to know more details about the survey.

    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares their knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics every day at 12:00 pm Central Time.  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.  ?

  • 00:52

    The Power of Healthy Habits & Best Practices for Employee Communication

    in Business

    On this week's program, hosts Andrew Dietz and Doug Field welcome special guests from WellRight and GuideSpark to the program to discuss trends and best practices in workplace wellness, employee engagement and more.

    For the first segment, the hosts welcome two guests from WellRight – Tad Mitchell, president and CEO, and Michael Guercio, content manager – to discuss their newly published book on workplace wellness. Co-authors Michael and Tad set off on a journey to figure out what makes people healthy. Their goal was to cut through today’s information overload and create a concise list of what is most important. Along the way, they discovered the power of habits. The result is a remarkably fresh and simple approach to wellness. In this interview, Michael and Tad will share the highlights of their journey and explain how their approach to wellness works.

    For the second segment, the hosts talk with Keith Kitani, CEO and co-founder of GuideSpark. The choices surrounding health care and benefits can be particularly tricky for employees; the industry jargon and sheer volume of the materials associated with benefits are often overwhelming. Yet, as benefits continue to be a differentiating factor for many organizations, in terms of attracting new talent and retaining current employees, employers must be able to simplify these often complicated topics and ensure their employees are well educated on the options available. Figuring out how best to communicate complex information in a way that enables employees and their families to identify and enroll in the best options is key to creating an engaged, satisfied, healthy and productive workforce.  

  • Show #123: Employee Engagement for the Individual and Team - Which Comes First?

    in Business

    Special Guest: Jamie Lawrence, Editor, HRZone.com

    Effective engagement requires both an individual and collective focus but it seems that many companies focus on engaging the individual rather than thinking about the collective units – teams. The basic unit at work is the team, with a line manager at the helm, and there’s an argument that human beings as social creatures require high levels of engagement with their social working environment as a pre-requisite to individual engagement. Is it a chicken or egg scenario? Should companies be focusing on both from different, or similar, angles? Either way, as more research looks at group effectiveness and inclusiveness at work, there’s doubt we need to focus more on engaging the collective as well as the individual.

    Jamie Lawrence is editor of global online HR publication and community HRZone.com He regularly speaks to audiences of 250+ and has interviewed key HR industry names, including Daniel H. Pink. Jamie has worked previously as a small business journalist and a copywriter and has published non-fiction that reached #2 in the NYT Children’s Bestseller List. Jamie is committed to driving forward the HR agenda through HRZone.com and making sure that HR Directors have the knowledge and insight necessary to ensure HR has influence across the whole organisation.

    Host: Jo Moffatt