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Is the Customer Effort Score the new Net Promoter Score?
Just because research is published on the internet or in a business journal does not mean the research findings are true. Guest Frederick Van Bennekom, Principal, Great Brook Consulting, will be talking about survey methodology and design to determine validity.
Dr. Fred Van Bennekom helps organizations collect and apply customer and employee feedback in a statistically valid manner. The author of "Customer Surveying: A Guidebook for Service Managers," Fred teaches operations management in Northeastern University’s Executive MBA program. Before earning his doctorate, he served as an information systems consultant for Digital Equipment’s field service organization. Through his company, Great Brook, Dr. Van Bennekom conducts workshops and advises clients on their survey practices.
7 Days of Faith - Day 4
Faith in Jesus Christ alone is what Paul gave up everything for, to be one with Jesus Christ. All the human effort, struggle and striving will wear you out. Tune in to hear more on defragmenting your spirit from bondage and chains of the self-righteousness.
Does this feel way too familiar - “You Say You Love Me, But Your Actions Say You Don't, How Do I Know If This Is Real? ”
Tune in today - How To Spot If Your Relationship Is Worth The Time And Effort You're Putting In!
Finally, you're not by yourself anymore, but there are somethings that simply don't add up? One day things are great, the next they're going to hell? Confused? Are you sick and tired of trying to figure out if this relationship is working? Is it worth the time and work you're putting in?
There are signs that reveal if your relationship is worth the effort.
If you're ready to receive the full measure of God's promise, if you're ready to position yourself to build a meaningful, lasting, fruitful relationship, tune into today’s episode of Conversations With Dr. D Ivan Young
Topic - How To Tell If Your Relationship Is Worth The Effort You're Putting In!…
Could you be losing your edge because you are just a little too satisfied with how much hard work and effort you put into what you do? Skip La Cour discusses this and more during this podcast.
During this daily podcast, "Mental Toughness Conditioning" coach and six-time National Bodybuilding Champion Skip La Cour discusses strategies that help you become more successful in life.
During this daily podcast, "Mental Toughness Conditioning" coach, entrepreneur, and six-time national bodybuilding Champion Skip La Cour discusses strategies that help you become more successful in life.
Go to www.SLtips.com/confidence to take advantage of Skip La Cour's 90-minute "Boost Your Confidence To Alpha Male Status" Breakthrough Session. Get your daily dose of motivation and mental toughness! Have Skip's Morning Connection tips emailed to you every morning. Go here now to sign up for them. Learn more about the MANformation Alpha Male Leadership personal development for men course that Skip talks about in the podcast here.
Skip La Cour owns and operates Mass Machine Nutrition, his highest quality and most effective bodybuilding supplement and sports nutrition line. Thanks for your support!
in Self Help
Hard work is no work at all - not if you align with this Mars Saturn conjunction!
Let's talk about it!
Free mini readings! Call in!
Tonight, join an Observer as we discuss the impact of the choices we make in regard to what we buy, where it is made, and a small challenge to you all.
Call in and have your say.
So many times I've been motivated to make a major healthy change and gone on a Whole Foods shopping spree with the best of intentions to begin a new diet. Or, I've joined a new gym only to have that fitness inspiration fizzle out after a few weeks.
What is it about trying to get healthy that is so difficult?
I've got a simple method that enables you to reach your health goals without the drama.
I'm going to explain the trick that successful people use to achieve their goals every time.
You're going to want to hear this one! Take a listen and let me know what you think.
DC REAL TALK LIVE RADIO SHOW – TUESDAY, APRIL 22nd FROM 10:00PM to 12:00AM. TOPIC: "UPGRADING MY MAN, WAS IT WORTH THE EFFORT?” Everyone already knows that he was not dressing like this before he met you. When you met him he was still wearing the long jacket with 30 buttons. He was wearing the designer label on the sleeve of his jacket because he didn’t know any better. His shoes where so run over that he had to lie down to put them on. He wore this cheap “Hai Karate” cologne that lingered for 5 days when he walked past someone. But look at this fine man now and it’s all because of you. Now I ask you, was it worth the effort? Did your enhancements make him a better man or did it backfire on you? What advice would you give to other women who are considering “hooking up” their man? Let’s talk about it. You do not want to miss this live radio show tomorrow evening at 10pm (EST). You can listen to my show anywhere in the world by phone at (646) 721-9565 or by internet.
Visit The Coach & Mentor Group and download a free eBook '5 Ways to Boost Your Business Now!'
This is one of my favorite philosophies and has come up a couple of times during the last week. One related to marketing and one related to handling difficult conversations with employees. Whether it’s reaching out to prospects or having tough conversations with employees, you are responsible for the effort, not the outcome. You can’t possibly predict how someone will respond and really your only responsibility is the effort.
What holds people back from making the effort is the fear of how others will, or won’t, respond. Sometimes it’s good and sometimes it’s not but do we really have an alternative? Certainly not if we’re trying to build a business or be a good leader. Listen and find out how to stop worrying about the outcome.
Monday Morning Movation™ was created to encourage business owners through motivation and inspiration by delivering a postive message to get your week started off right. Each week we focus on a different topic that will help you achieve the level of success you desire. Each topic provides a positive message with specific action steps in a straight-forward manner that is easy to understand and apply. Print your Action Worksheet before the show.
in Self Help
A big lesson this Millionaire learned from a Billionaire. The Law of Least Effort.
Results come quick when you stop pushing and start allowing. Tap into the Law of Least Effort and you can achieve incredible results using the least amount of energy in the least amount of time.
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