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  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:46

    In With The Knews: Disgruntled Knewsies

    in Entertainment

    Sunday, March 15th, 11pm est . 8pm pac ... IWTK: Disgruntled Knewsies. There have been many Knewsies that have come and gone. Some just love, love, love The Knews...that is until something doesn't go their way. Then they just hate, hate, hate The Knews.... Oh well!!!


    Call in at 626-414-3414

  • 00:41

    Employer-Employee Arbitration Agreements

    in Legal

    Arbitration is a method to resolve disputes outside of court. Often times it is contract-based. Did you know that many times employers make job offers contingent upon signing such agreements? Have you wondered whether an employee is required to sign an arbitration agreement? Do you know the difference between binding and non-binding arbitration? Join Bill and Rick for a discussion about arbitration agreements generally, as well as how they relate to the employer-employee relationship.

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva


    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 


    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
     
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 


    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.


    Host: Jo Moffatt

  • 00:45

    Effects of Business Etiquette on Employee Satisfaction and Retention

    in Business

    Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular.   We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization.  The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.  


    ABOUT JENNIFER BROWN:


    Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.


    Highlights from Jennifer’s 25 years in Human Resources include:



    Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
    Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
    Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
    Senior and Staff Consultant at Anderson Consulting (Accenture).
    Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
    Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices. 

  • 01:55

    Boss vs Employee

    in Motivation

    This episode will explore a very Crucial Topic. BOSS VS EMPLOYEE, we will have guest calling in and more. To join in on this topic please call in to give your views. An episode you do not want to miss. With Two Special guest on our Panel of Discussion With Author, Publisher, and Founder of the Purple Tie Monologues. A true Boss. Former Educatur and Now Real Estate Agent Christina Adams. This is an Episode you do not want to miss! 

  • 00:33

    Show #98: Enabling Employee Voice with Digital Tools

    in Business

    Special Guest: Antony Cousins, Director of Customer Success at ProFinda


    Join us as we talk about employee engagement through enabling employee voice via digital tools.


    Host: Jo Dodds

  • 00:30

    Bruce Waller on Employee Relocation

    in Social Networking

    Bruce W. Waller, @BruceWaller CRP, PHR, SHRM-CP, VP, Corporate Relocation at Armstrong Relocation drops by @DriveThruHR  to share some helpful tips on Employee Relocation.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


    http://instagram.com/drivethruhr


     

  • 00:32

    Dan Macklin on Employee Benefits and Wellness

    in Social Networking

    Dan Macklin @macklindan , Co-Founder, VP Business Development at SoFi drops by @DriveThruHR  to talk about Employee Benefits and Wellness.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


     

  • 00:43

    OWNERSHIP/EMPLOYER OR WORKER/EMPLOYEE MINDSET

    in Business

    WHAT IS A OWNERSHIP MINDSET AND HOW DO YOU GET IT?


    Here are some traits of people with an employee mentality:



    I work for a paycheck — period.
    There’s no need to give more than I have to, because the company will take advantage of me.
    The business is lucky to have me.
    Somebody is mandated to take care of me.
     I am entitled simply because I work here.
    I only do what I am told to do.


    Believe it or not, even some business owners have an employee mentality. When an employer does not sacrifice personal preference for the good of the business, that employer has an employee mentality. When an employer works a 32-hour week, takes vacations when due, takes little interest in continuing education, and actually jumps at the opportunity to close the office, that’s an employee mentality.


    Employees typically take assignments and complete them without a thought as to how their personal efforts impact the success of the business. Employees also concentrate on the status que in the workplace. They don’t rock the boat, and they exert just enough effort and energy to get by.

    Owners, on the other hand, enthusiastically give the extra effort and choose to do things to attract more business, clients, and profits. Owners see the big picture and know the work they do is making a meaningful contribution to the company’s advancement. Owners also concentrate on developing new, positive solutions to current operation. They think outside the box; they take risks and become problem-solvers.