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01:00Customer Service- Is It In Or Out?
"Let's Talk Truth" will discuss the importance of having proper and professional customer service skills when dealing with the public. The ability to display professional customer service skills speaks volumes about a person's integrity and who a person is on the inside.
Tags: freedom president of the usa youtube integrity customer service
by Tailor Made in Life
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01:26
Customer Service
Are you getting 100% customer satisfaction when having issues?
Tags: expectation satisfaction quality Customer money
by Enough Iz Enough in Life
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00:57
Ep190-The Customer Service Survival Kit with Rich Gallagher
Bestselling author, marketing consultant and social reformer Lynn Serafinn hosts communications skills expert, author, speaker, and psychotherapist, Rich Gallagher. Rich Gallagher is a leading expert on workplace communications skills. A former customer service executive and practicing psychotherapist, his nine books include the US #1 customer service bestseller What to Say to a Porcupine, How to Tell Anyone Anything, and his latest book The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, all published by AMACOM. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 25,000 people on what to say in difficult customer and workplace situations. In tonight's show Rich will discuss how to handle your very worst customer situations, using techniques from hostage negotiators, crisis counselors, psychotherapists and others. Specific techniques include how to "lean in" to criticism, why most people do not know how to acknowledge other people, how to deliver bad news, how to handle arrogant and demanding customers and more! Tune in and learn how to handle even the very worst situations and how to become supremely confident with any customer. As usual, at the end of the show, Lynn and her guest will play the '7 Graces Lightning Round' when, in less than 3 minutes, our guests will show how each of the 7 Graces relates to everything discussed during the show.
Tags: Customer service Communication Hostage negotiator Business Author
by Lynn Serafinn in Business
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01:27
2AM - Episode 3 - Customer Service
We hate customer service.... do you?
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00:30Featured
Focus On B2B Customer Service
Today's shows concentrates on ERS & CCMA's Business Boot Camp workshops featuring Customer Service Boot Camp with our guest speaker Mr. Eddy Sumar, President of ERS Consulting Services and author of the workshop materials.
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00:33
Does Your Customer Service Make Common Sense?
For businesses and especially dealerships, customer service should seem like common sense, but unfortunately that's not always the case. We will speak with Teresa Allen, Customer Service Expert on what women want from the service department and what dealerships can do to improve customer service relations with women.
Tags: customer service at the dealership women and dealership service department common sense customer service customer service improvement customer service solutions
by car buy her in Automotive
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02:00
The Art of Changing Yourself: Customer Loyalty what is it?
I am a business coach and an individual coach and my company is called Temple Solutions Inc www.templesolutions.net I am often looking to talk about our business health and balance. Change happens in business just like in our personal lives. More importantly if you are not changing in your business then you are probably failing.
I was on a Customer Service Panel discussion yesterday at the Greater Philadelphia Chamber of Commerce and I want to share my thoughts about cusotmer service, customer loyalty and satisfaction.
Is the Customer Always Right?
Do you know the difference between customer satisfaction and customer loyalty?
Tune in tonight and we will explore these questions and more.
Your questions and comments are always welcomed.
Tags: Attitude Customer Loayalty Service Balance Bottom Line
by Scott Young in Self Help
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00:31
Health Improvement
David Meinz .is known as "America's Personal Health Improvement Expert" and speaks to audiences about living life to the fullest with maximum energy and health. David says it's not what you eat between Christmas and New Year's that matters but, rather, what you eat between New Year's and Christmas!
He's the author of Survival of The Fittest; Healthy Sales; Wealthy, Healthy & Wise; Today s Healthy Woman, and many others.
David has a Master's Degree in Human Nutrition, is a Registered Dietitian, and is a Fellow in the Academy of Nutrition and Dietetics. He's also received the Certified Speaking Professional designation from the National Speakers Association.
Tags: Health Improvement Ken Pam David
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00:30
IT Tuesday on Customer Service
IT Tuesday is host by Joann Dobrowolski - Founder & President YPI Consultants, LLC & Co-Host Brian Cohen - Founder & President Strategies for Success. We discuss areas of Your Image; Personal, Professional, Social and the impact it is having on your life, career and future. You are the best business card you have, are you using it effectively? We will hold nothing back, honest and real life experiences. Good and bad!
Today we will discuss Good Customer Service Skillls and the impact it will have on your training, your team and your business. Poor Customer Service can kill your reputation and your business, so why are you neglecting the necessary skills and training for success? It is your dime that will not turn into a dollar if you do not respect your customers!
If you think you have a great subject for the show, send information to imagetalk@ypiconsultants.com. We look forward to hearing from our audiance and thank you for your continued support.
You can learn more about YPI Consultants and Image Talk at www/ypiconsultants.com / or call 631-320-0217
You can learn more about Strategies for Success at http://strategiesofsuccess.wordpress.com / 631-255-3581 / briansos@optonlne.net
Tags: Business Self Help Professional Jobs Education
by YPI Consultants LLC in Business
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00:08
5 Keys to Great Customer Service
Creating Raving Fans of your service and or product is essential to business owners and always will be. How do you make your brand stand out and irresistable when there is so much competition? Listen in as I share some tips that will help.
Tags: Business Success Customer Service Loyal Customers Life Branding
by Taylored 4 Success in Life
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00:56Featured
Communities for Customer Support and Engagement
Overview: A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers? It is known customer communities can be an incredible source of support, for both your customers and your organization. In this episode, I have invited Michael Pace (Customer Support & Community Management Executive) to join myself on Voice of the Custom
Tags: social media customer service contact center customer service call center
by execsintheknow in Business
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00:22
BANKING ETIQUETTE - GREAT CUSTOMER SERVICE AND CUSTOMER SERV
We have all been to a bank and received less than desirable service. Your cash back was wrong. No one acknowledged you in the drive through. The teller was rude. Or, from a customer service provider’s standpoint, how about the customers who bring out-of-control children? Or the customer tries to pay their house loan in pennies? Join keynote speaker and attitude changer Dawn Mushill for tips on how to give great customer service in order to garner the cust
Tags: Banking Financial Institution Customer Service Customer Service Provider Credit Union
by The WOW Show in Podcasting
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