• 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 01:01

    Heart Service: A Path to Happiness

    in Relationships

    Thank you for listening to Happiness Index and we are continuing our conversation on service.  Today we deepen the conversation with the theme "Heart Service: A Path to Happiness."  We have many leaders that have been servant leaders.  However, we view Dr. Martin Luther King, Jr. as one of our greatest servant leaders.  Dr. King was clear about service and its power our heart work.  He said, “Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.”  He was equally clear about his path.  He said, “Let no man pull you so low as to hate him.” He deepen his resolve when he said, “Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that.”   We are encouraging you to take the high road as you are dealing with difficult issues as you serve humanity.   Thank you for listening to Happiness Index on Blog Talk Radio.  Join us in this conversation on service and make the world better for all, call (347) 539-5818.

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 01:01

    Music: A Path to Happiness, special guest Doug McKeehan

    in Relationships

    Thank you for listening to Happiness Index. We will continue our conversation on Music: A Path to Happiness. My guest today is Douglas McKeehan, composer, arranger, performer and record producer. Doug will explain his experience as a composer, arranger and performer and its relationship to happiness. He will also share his insight on how music may be a portal that could ignite happiness? Could different music styles and mediums create happiness more than others?  For example, how does classical music impact happiness, compared to jazz music? Thank you in advance for tuning in and turning on to happiness by listening to Happiness Index.  You can share your wisdom on this topic by calling (347) 539-5818.

  • 01:04

    Music: A Path to Happiness featuring Kokomon Clottey & Guest, Brett Cosby

    in Relationships

    We will continue our conversation on Music: A Path to Happiness. My guest today is Brett Cosby, Band Leader, composer, arranger, and performer. Brett will explain his experience as a composer, arranger and performer, how music may be a portal that could ignite happiness? How does music facilitate or obstruct the actual experience of happiness? Could different music style and mediums create happiness than others?  For example, could classical music works compared to jazz music? Please join the conversation by dialing 1(347)539-5818 to share your wisdom. 

  • 01:01

    You Need A Suttle Shift In Your Customer Relations!

    in Business

    The Building Your Xtra-Ordinary Business Radio Program!


    You Need A Suttle Shift In Your Customer Relations!


    My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:


    Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit.  She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World,  and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.  


    Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!

  • 01:01

    Music: A Path to Happiness & Joy

    in Relationships

    Thank you for tuning in to Happiness Index.  Our conversation is on the joy and happiness that come from listening to or playing music.   Does the explicit attempt to be happier facilitate or obstruct the actual experience of happiness? We will be sharing with you the results of two experiments that explored the positive impact of music as a happiness-inducing activity.  We will also share how these studies demonstrated that listening to positive music might be an effective way to improve happiness, particularly when it is combined with an intention to become happier.  Thank you in advance for tuning in and turning on to happiness by listening to Happiness Index.  You can share your wisdom on this topic by calling (347) 539-5818.

  • 00:31

    CUSTOMER SERVICE STORIES! GOOD TIMES, BAD TIMES AND "THEY GOT ME *$(#($ UP"

    in Radio

    HEY COFFEE ADDICTS,


    HAPPY THURSDAY! I HOPE YOU'RE HAVING A WONDERFUL MORNING AND WEEK!! ONE MORE DAY UNTIL THE WEEKEND IF YOU'RE OFF!! WHOOP WHOOP!! I'VE WORKED IN CUSTOMER SERVICE FOR MANY YEARS, AND IT'S THAT TYPE OF JOB THAT LETS YOU KNOW IF YOU'RE A PEOPLE PERSON OR NOT! I'VE WORKED WITH MANY DIFFERENT TYPES OF PEOPLE; CUSTOMERS AND CO-WORKERS, WHO ARE JUST -_- WHEN IT COMES TO CUSTOMER SERVICE. JUST GONNA SHARE SOME HAHAHAHA MOMENTS AND SOME SIDE WAYS MOMENTS THROUGHOUT MY CUSTOMER SERVICE EXPERIENCE!

  • 01:01

    LOVE: A PATH TO HAPPINESS, Featuring: Kokomon Clottey

    in Relationships

    Thank you for joining Happiness Index .  Today, we continue to explore, Love: A Path to Happiness. The dance between Love and Happiness is telling.  They are like Romeo and Juliette, entangled in an irresistible attraction to happiness. It is impossible for one to experience love without being happy. Thich Nhat Hanh said, Every morning, when we wake up, we have twenty-four brand-new hours to live. What a precious gift! We have the capacity to live in a way that these twenty-four hours will bring peace, joy, and happiness to ourselves and others. Love is that GATE WAY. This is rooted in the wisdom that God is love. It is in all of us. The secret is; to be happy, one must share the love. The Dalai Lama  XIV said, If you want others to be happy, practice compassion. If you want to be happy, practice compassion.  Our work is to remember always that the essence of our being is love.  To remember this is to remember our innate happiness.  Join us in this conversation, call (347) 539-5818 to share your wisdom. 


     


     


     

  • 00:32

    An Awakening in Horror: Amazon Customer Review Issues

    in Entertainment

    Join William Pattison as he discusses issues with the way Amazon.com handles customer reviews. If you are a person selling on Amazon or an author with a book on there you know the crap that goes on. And like he does with the issues in the horror community and with the horror socials, William Pattison with throw the spotlight on these issues as well. The phone line will be open if listeners want to put in their two cents....

  • 01:01

    Heart Work: Service A Path to Happiness

    in Relationships

    Thank you for listening to Happiness Index as we continue our conversation on service.  Today we deepen the conversation with the theme "Heart Service: A Path to Happiness."  We have many leaders that have been servant leaders.  However, we view Dr. Martin Luther King, Jr. as one of our greatest servant leaders.  Dr. King was clear about service and its power our heart work.  He said, “Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.”  He was equally clear about his path.  He said, “Let no man pull you so low as to hate him.” He deepen his resolve when he said, “Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that.”   We are encouraging you to take the high road as you are dealing with difficult issues as you serve humanity.   Thank you for listening to Happiness Index on Blog Talk Radio.  Join us in this conversation and make the world better for all, call (347) 539-5818.


     

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