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  • 00:20

    Shep Hyken: Customer Service Expert

    in Lifestyle

    Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

    In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.

    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” 

    For more details, you can visit Shep’s website at Hyken.com

  • 03:00

    "Race Relations in America"- Classic Rebroadcast

    in Radio


    Did you miss our classic special on “Race Relations in America” on “The Dedan Tolbert Show”, where we discussed many of the REAL issues plaguing the black community like: gang violence, the public school system, the breakdown of the black family, parents not caring that their child can only read and speak at 5th grade level, 13 year old girls twerking, having sex and ultimately getting pregnant, 10 year old drug dealers/killers, and MANY other issues we as a community need to stop ignoring? To hear us discuss Lee Daniels hit movie “The Butler”, how far we’ve come as a people, as well as what Dr. King would think about our so called “black leaders” of today, tune into a special rebroadcast tonight at 9:00pm EST by calling 646 200 0366 or listen online worldwide at www.dedantolbertshow.com... “Real Radio that Matters”.


    in Relationships

    Tune into the Relations Slow Jamz and Adult Talk Show with Lady J and Mr. Naz with special guest as there will be an open discussion about past and present crazy relationships. Special guest the host from the Man Up Talk Show. Also enjoy the best in yesterday and todays slow jamz.

  • 01:30

    Writer/Director Jonathan Holbrook & actor Dan Crisafulli discuss "Customer 152"

    in Entertainment

    Writer/Director Jonathan Holbrook of the popular TV Series "Still" talks with us about his upcoming feature film "Customer 152" along with the film's lead, actor Dan Crisafulli.  Ask them anything you'd like about their careers, upcoming projects, and this new and exciting movie coming out in 2016.

    Joel Casey will fill us in about what's going on in the world of Film & Television.  Upcoming movies, TV shows, and casting rumors.  Remember, we don't traffic in gossip, as Talk34 is a "Kardashian-Free-Zone".

    Jeff "The King of all Music" Weister, or J-Dub to his friends, with a musical guest and update on his upcoming album will be there with us as well.  How can you beat that???

    Join us where "Ugly is the New Handsome", Mark A. Johnston's Talk34!!

  • 00:22

    You're better? To who? Customer-Centric Differentiation

    in Business

    When a prospect asks you what makes you different from your competition, what is your response?  This takes some salespeople by surprise.  They stammer and stumble and say "We're better."  Well . . . who besides you is saying that?

    Our guest today will share his expertise on how to position yourself as different in the mind of the customer.

    Drawing from over 25 years of business and sales leadership experience, Mark Boundy founded Boundy Consulting to help clients grow business – Profitably.  They have helped companies in a variety of industries become more customer-centric. The industries they serve are Manufacturing, Telecommunications.http://www.bountyconsulting.com

  • 01:10


    in Relationships

    Join the Adult Grown Zone on the Relations Slow Jamz and Adulty Talk Show with host Lady J & Mr. Naz. Also enjoy some of the best in yesterday and todays slow jamz. 

  • 01:29

    MLM After Hours with Special Guest Kevin Grimes on Vemma, FTC, and Customer Sale

    in Business

    MLM After Hours with Special Guest Kevin Grimes on Vemma, FTC, and Customer Sales.......

    You can also listen to previous radio shows on www.mlmiaradio.com and on www.buildingfortunesradio.com.

    Join us live every "odd" Monday night at 10:00PM Eastern, The 1st,3rd, and 5th Monday of every month.

    Hear the insights from Doris Wood, Mel Atwood, Rey Pasinli, Michael Linden, Peter Mingils, Len Clements, Carol LeClerc, Keith Laggos and others.  This week we are taking about expanding on what MLM critics write.

    MLM After Hours is a unique Building Fortunes Radio Show which allows some people in the industry to talk informally about some of the issues that surround the MLM Industry. It's sure wild out there.

    The MLM After Hours show is sponsored in part by The MLMIA. The Multi-level marketing International Association has supported the industry for almost 30 years.

  • 01:00

    Assignment America Radio Show - Sears Customer Service with Warranties

    in Current Events

    Has Sears resorted to scamming their customers when they try to evoke a warranty for parts? Join us as we explain what one customer learned when trying to order a simple part for a water heater under their warranty through Sears, and how Sears handled the situation. You'll never buy another appliance or product from them again. Assignment: tells the stories of America from history, military, politics, social and economic to entertainment - the things you never thought about to the trivia you never knew.

  • 00:32

    Maximize Your Media Relations Success

    in Business

    On October 28 my guest will be Janet Falk.  Janet is a communications professional with more than 20 years experience in-house. at public relations agencies and as a consultant. She manages pro-active media outreach and has secured placement of executives and companies in local, national and international print and broadcast media. Janet is a versatile writer who prepares newsletters, speeches, presentations and website copy, as well as marketing literature. She will help put your company on the map to attract new clients and move ahead to achieve your business goals.

  • Public Relations Expert - The PRnista, Ms. Ursula James!

    in Business

    Are you a speaker, author, business coach or operate in any level of business where you need to be on the forefront? Does your online presence match who you are face-to-face? Are you having a hard time getting your name, product or service onto the social media platform where others know what you do? Well, if you've been seeking answers look no further! Ms. James has a growing clientele that is steadily growing! Tune in to find out WHY you may need a Public Relations player on your team! 323-693-3313

  • 00:12

    Customer Service and Your Business Pt 2

    in Business

    Customer Service and Your Business. Part 1. This is a 3 part series on Customer Service and Your Business

    Identify and address customers needs.

    In person customers needs.

    Giving customer service over the phone.

    Do you have the strong customer service leaders you need? How do you know?

    Tune in 11 AM Monday Morning and Joann will answer these questions and so many more.


    YPI P.E.A.K. "Radio Over The E.D.G.E." will spotlight human resources, workforce preparation, and topics relating to management and leadership.  The show's core focus is on the recognition, understanding and development of human potential.  Hosted by YPI Consultants founder and President, Joann Venezia.

    Contact YPI Consultants - 631-320-0217 / info@ypiconsultants.com

    Send your comments to peak@ypiconsultants.com