• 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 00:35

    Gaining Customer Insights through Data Mining

    in Business

    What exactly is Data Mining and why should you care?  Join us as we chat with Allegiance VP of Product Al Nevarez.  Al is an expert in the field of Data Mining and will help us understand how Data Mining works and how it can really "tell a story" with your data to help you gain more insights into your customers and employees.

  • 00:18

    Gail Saunders on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Gail Saunders!


    Gail Saunders, M.S., is a global “Resilience Catalyst,” mourning mentor, and #1 International Best-Selling author of Resilient Heart: Transcending the Death of Your Loved One. As an enlightened griever, Gail has helped patients and their families cope with dying and grief through her work as a volunteer for hospice.


    When her husband died at 51, Gail was determined to not let grief become her identity. Gail shares creative and enlightened ways to mourn and reconnect with the part of us that is unbreakable, invincible and resilient.


     

  • 00:19

    Michael Foley on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


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    Viki Winterton interviews Michael Foley!


    Michael Foley was a Technical/Executive Contract Recruiter with the Power Conversion industry working with high tech firms until late 2012, when he found out the news of cancer in his body. He had recently moved from the San Francisco Bay Area to Phoenix, AZ to take care of his Mother when he found he had to make the decision of his life between the removal of his prostate gland or becoming a Vegetarian/Flexitarian. Since he liked all of his body parts, he started studying both procedures.


    With the help of a great wellness doctor's encouragements, he decided to go with a new eating arrangement, Flexitarian. Being such a huge change with life-threatening consequences, he had to learn to let go, breathe in the good; exhale the bad. After one year of this, he realized what a wonderful thing had transpired in his life, number one, he was still alive, feeling better than he did when he started it, and happier. This is when he started his book Get Off the COW NOW! with all of his new found knowledge to share with the world.


     

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 00:31

    Dr. Tianna Conte, ND on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Dr. Tianna Conte, ND!


    Tianna is a unique blend of mystic and scientist; naturopath, interfaith minister, initiated shaman and mind-body therapist.  She has been empowering people in personal evolution for forty years.  Integrating ancient wisdom with cutting edge energy psychology has earned her a reputation as a “physician” to the soul.


    Her Near Death Experience uniquely qualifies her to bring a deep intuitive knowledge of consciousness, life, death and transformation to the eternal journey.


    Tianna focuses on training others to live life with passion, purpose, and pleasure.  She is the director of Infinite Possibilities Productions, co-founder of Ageless Secrets and best-selling author of Love’s Fire.  She is the producer whose story is featured in Awaken Your Riches, and co-stars in Dying To Live.  Currently in private practice, she conducts retreats in NY and CA, travels, lectures, and participates with shamans and spiritual masters, pioneering ways for people to explore the evolutionary power of love-based living.


     

  • 00:21

    Renée Mollan-Masters on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


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    Viki Winterton interviews Renée Mollan-Masters!


    Renée has a Master’s Degree in Speech Pathology from California State University, Fullerton. Applying research was always her forte, and it’s something that she has been acknowledged with – she was awarded Outstanding Senior Clinician during her senior year.


    She developed a reading perception lab when she worked as a speech pathologist for the Fountain Valley School District. This then became the model program for the state of California. Renée then embarked on a private practice in speech pathology for years.


    In 1980, she wrote Yes They Can – a handbook for effectively parenting disabled children.


    Renée got the idea for You Are Smarter Than You Think when she was producing a parenting show for PBS. It was during this time she discovered the research done by Dr. Howard Gardner of Harvard University. While lecturing at a local college, she shared this information with her students and asked them to try it out. Students came back the next day speaking in high volumes about the process. From there, You Are Smarter Than You Think was born.


    In 1992, You Are Smarter Than You Think – the book – was published. The learning system is being used in many colleges and universities all over the country and the aim of the program is to make education a much worthwhile experience for students everywhere.


     

  • 01:01

    You Need A Suttle Shift In Your Customer Relations!

    in Business

    The Building Your Xtra-Ordinary Business Radio Program!


    You Need A Suttle Shift In Your Customer Relations!


    My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:


    Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit.  She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World,  and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.  


    Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!

  • 00:35

    From Customer Complaints to Customer Contentment

    in Business

    The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.


    Ari Weinzweig is CEO and co-founding partner of  Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.


    Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  

  • 00:11

    INSIGHTS AND INSPIRATIONS

    in Spirituality

    Start your week of with Prayer, Insights and Inspiriations from the Daily Guidance from Spirit Triology, as well as an inspirational poem. 


    For more Insights and Inspirations visit www.SuziHendricks.com

  • 00:18

    Dr. Sundardas Annamalay on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Dr. Sundardas Annamalay!


    Dr. Sundardas D. Annamalay is the leading Naturopathic Physician practicing for the last 25 years in Singapore. His clinical interests include children's learning disabilities (ADD/ADHD, Autism, Infections), Allergies, Women's Health Concerns, Musculoskeletal Pain and Healthy Aging.


    He is currently Professor of Naturopathic Medicine to the Youngson Institute of Natural Science (Australia) and runs a busy practice in Singapore.


     

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