• 00:35

    Gaining Customer Insights through Data Mining

    in Business

    What exactly is Data Mining and why should you care?  Join us as we chat with Allegiance VP of Product Al Nevarez.  Al is an expert in the field of Data Mining and will help us understand how Data Mining works and how it can really "tell a story" with your data to help you gain more insights into your customers and employees.

  • 00:35

    From Customer Complaints to Customer Contentment

    in Business

    The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.


    Ari Weinzweig is CEO and co-founding partner of  Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.


    Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  

  • 00:18

    Dr. Sundardas Annamalay on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Dr. Sundardas Annamalay!


    Dr. Sundardas D. Annamalay is the leading Naturopathic Physician practicing for the last 25 years in Singapore. His clinical interests include children's learning disabilities (ADD/ADHD, Autism, Infections), Allergies, Women's Health Concerns, Musculoskeletal Pain and Healthy Aging.


    He is currently Professor of Naturopathic Medicine to the Youngson Institute of Natural Science (Australia) and runs a busy practice in Singapore.


     

  • 00:53

    MMM- Total Customer Service

    in Entrepreneur

    Customer Service with Bob and Casey. Angela Fisher with Ace Barter.com is our guest. Angela is an entreprenuer and is dedicated to customer service in business.


     

  • 00:11

    INSIGHTS AND INSPIRATIONS

    in Spirituality

    Start your week of with Prayer, Insights and Inspiriations from the Daily Guidance from Spirit Triology, as well as an inspirational poem. 


    For more Insights and Inspirations visit www.SuziHendricks.com

  • 00:30

    Paul Lawrence Vann on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Paul Lawrence Vann!


    Paul Lawrence Vann is a Certified Expense Reduction Consultant (CERC) with M.S. Acquisition & Procurement; M.A. Business Management; and B.A. Business Administration. He is President and Founder of Wealth Building Academy, LLC. Paul has over 34 years of financial expertise to include financial management, cost analysis, budget analysis and expense reduction expertise.


    Today Paul works with small to midsize businesses to assist them in understanding how to identify savings, they’re not aware in order to improve their bottom line. While a United States Air Force (USAF) military officer he saved taxpayers $3.6 billion dollars by leading his team to analyze and cancel a major acquisition program.


    After leaving the military, Paul started his motivational speaking business, is author of the book, Living on Higher Ground and delivers business coaching, expense reduction consulting, and is host of The Wealthy Speaker Talk Radio Show. Paul shares his voyage from abject poverty to his vision for success.


     

  • 00:28

    Customer Service: The Sale After the Sale

    in Business

    Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.


    As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.

  • 00:35

    Brandy Faith Weld on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Brandy Faith Weld!


    Brandy Faith Weld is an Agent for Healing and Change. She has been involved in neuro-science and personal development work for over 25 years. She has led individuals and organizations in Peak Performance Development and has designed and taught transformational courses around the world. 


    Her real awareness and true transformation came after she hit rock bottom and had a Near Death Experience. She returned back from the other side with a mission and a blue print to stop the human suffering that gets passed down from generation to generation and to liberate people from the patterns that have confined them. 


     

  • 00:19

    Susanne Whited on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Susanne Whited!


    Although she was paralyzed in an automobile accident as a young mother, disabled is not a word you would use to describe Susanne Whited. She has a can-do attitude that propels her to take on challenges such as coaching children’s soccer from a wheelchair and starting her own business after losing a job she loved.


    Susanne is passionate about inspiring small business owners to pause for a moment to fully design their dream business model and then she guides them on the journey to realize their business vision.


    Based in Colorado, Susanne is a frequent guest on radio and television programs. She has been featured on podcasts and other expert interview venues and she regularly addresses groups as an inspirational speaker and marketing “How to” strategist.


     

  • 00:18

    Building Customer Loyalty Program with SpotOn

    in Business

    Building Customer Loyalty Program with SpotOn with Tommy Chan is our guest on The Core Business Show with Tim Jacquet. After nearly 50 years of combined experience working with over 125,000 small businesses, we built SpotOn to help small business owners solve an overwhelming challenge in today’s deal-obsessed economy: creating loyal customers. We started this company in 2010 with the goal of providing small business owners with a budget-friendly marketing alternative to daily deal sites, and consumers with a memorable, convenient loyalty program. Since then, it’s evolved into much more.


    Since launching SpotOn in April 2012, we’ve witnessed its ability to drive traffic and create happy, loyal customers in ways traditional marketing can't. Digitizing the punch card is only the beginning. We're transforming the way small businesses communicate with customers by making data accessible and actionable. Everything merchants need to maximize repeat visits, strengthen off-peak business, and increase revenue is at their fingertips.

  • 00:22

    Nancy Michaels & Neil Wood on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Nancy Michaels & Neil Wood!


    During the past 20 years, Nancy Michaels has developed consulting and coaching programs to create unique marketing and sales propositions for satisfied clients. As CEO of her business, Grow Your Business Network, she created a process to attract and retain valuable customers, focusing on brand loyalty and the generation of new clientele to ignite quick results.


    Nancy is the author of six books including, Stripped! 49 Life Lessons Learned from Dying, which chronicles her own personal story of love, marriage, separation, illness, and divorce. Nancy believes that business is about relationships and she used that principle to reinvent herself, both professionally and personally, leading to her ultimate triumph through incredible challenges. She developed websites on how to navigate the post-40 dating world, penned an article for More.com, produced online videos and hosted webinars — attracting callers from around the world.


    Neil Wood is a professional speaker, a best-selling author of two books in 2014 and a certified Sales Trainer who has given more than 5,000 presentations. In the last ten years, he has spoken to more than 14,000 people. In February 2014, he co-authored and published Dating Success After 40, to help single, divorced or widowed people begin a new romantic chapter in life.


    Nancy Michaels and Neil had great success with the online dating sites, such as Match.com, so they share their sales and marketing advice and success stories to help others find similar success.


     


     

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