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  • 00:33

    Conquering Customer Satisfaction

    in Entrepreneur

    Customers today are crazier than ever before.


    Discover how to effectively become part of the conversation that goes on in their heads so that they pick your product or service over your competitor’s when host Hanna Hasl-Kelchner interviews Chuck Wall, founder and CEO of MarketPower Group, a business performance advisory firm based in Texas.


    Chuck helps clients know their customers better helps them solve problems, discover new opportunities, and make better decisions about how to build a more successful companies.


    Chuck is a lifelong entrepreneur who has created 7 companies across multiple industries, including one he sold to Google last year. His is a contributor to Forbes and Fast Company and the author of 2 books, including Customer CEO: How to Profit from the Power of Your Customers.


    Tune in to hear how you can transform your customers into raving fans.


    This program is proudly sponsored by the Legal Leverage® Academy.


     

  • 00:29

    Small Business Insights from Infusionsoft VP Customer Success Susan Koehler

    in Business

    We welcome Susan Koehler, VP of Customer Success at Infusionsoft, who exudes leadership with her energetic yes-we-can attitude. Through her role, she ensures Infusionsoft remains a global market leader in the small business technology industry. Susan brings to Infusionsoft strategies and execution know-how due to her many years of business and marketing experience in consumer and high-tech industries


    With more than 20 years experience, Susan has held leadership positions, from Brand Manager to Chief Marketing Officer, in several well-known companies, including rover.com, Microsoft, The Dial Corporation, and Warner Lambert Corp. She has led multiple global and corporate partnerships, website launches, global initiatives, and crisis management teams. In 2011 she won the award for Singularity University’s women @ Digital Frontier, an award which focuses on top women entrepreneurs, humanitarians, innovators and techies that create positive change around the globe.


    Outside of work, she is a dedicated mother of four, a passionate dog lover, and a former NCAA Division I tennis player. She received a dual degree in less than 4 years with a BS and BA in Advertising and Marketing from Syracuse University and an MBA in marketing from Rutgers University.

  • 00:27

    Welcome To PAC Insights

    in Lifestyle

    Welcome to PAC (Power Affiliate Club) Insights. We'll be having interviews, great discussions, but today we'll be sharing what exactly is PAC and how you can be apart of it... your host - Lesly Federici


     

  • 00:31

    Dennis Kane on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Dennis Kane!


    Dennis Kane has been a registered nurse for over 30 years and a certified clinical hypnotherapist for over 25 years. Dennis has worked successfully with a wide variety of patients using both his medical training and his training in hypnotherapy to help them with extreme pain relief as well as addiction therapy. 

  • 00:35

    Gaining Customer Insights through Data Mining

    in Business

    What exactly is Data Mining and why should you care?  Join us as we chat with Allegiance VP of Product Al Nevarez.  Al is an expert in the field of Data Mining and will help us understand how Data Mining works and how it can really "tell a story" with your data to help you gain more insights into your customers and employees.

  • 00:20

    Susan McGovern on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Susan McGovern!


    Susan McGovern is a Professional Certified Coach and Energy Leadership Master Practitioner who specializes in unleashing the hidden gifts high potential women are meant to share with the world.


    She is a leadership expert, with a proven track record of seizing professional growth opportunities, gaining influence in male-dominated environments, and significantly increasing salary earnings for herself and clientele year after year.


    A retired U.S. Naval Officer, Susan attributes her success to focused goal setting, opportunity-based mindset, and a calculated risk taking mentality.  After a combined 31 years of Naval service and Missile Defense contracting, Susan followed her entrepreneurial spirit and started her own business, Corner Office Coaching, where she helps clients recognize and fulfill potential they never dreamed they possessed through participation in her facilitated “Date With Destiny” Mastermind group which helps catapult her clients’ startup businesses from stuck in 5-figure revenue to thriving in 6 and 7-figure revenue. 


     

  • 00:18

    Customer Retention Tips

    in Business

    Are you finding it difficult to retain customers?  Is your business a revolving door of customers?  Listen in as Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse discuss tips and tricks to retaining customers for your business.

  • 00:24

    Nora & Jim Zarvos on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Nora & Jim Zarvos!


    Nora Zarvos L.C.S.W. received her Bachelor’s degree in Education and her Masters degree in Social Work. Nora’s accomplishments include founding a transformational coaching and training company in Spain, as well as Zarvos Leadership & Coaching in Indianapolis. She is a recognized relationship expert and expert facilitator and loves inspiring women to new levels of fulfillment and leadership.


    Jim Zarvos has trained and coached over 50,000 students in the art of dynamic living and emotional intelligence. He is a global thought leader on relationships and leadership. Along with his wife Nora, he is the co-founder of Zarvos Leadership & Coaching. He is passionate about helping couples realize trusting, intimate relationships and experience true success and fulfillment.


     

  • 00:16

    Andrea Lard on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Andrea Lard!


    Andrea Lard is a professionally certified Development Coach dedicated to using scientific and social theories spanning several disciplines to help individuals reach next level of success. She has recently been recognized as an “Emerging Coach to Watch.” She is the author of Defining Your Purpose: Loving What You Do Because You Love What You Are Doing and is currently working on her first non-fiction about behavior.


    Andrea started in the real estate industry quickly becoming recognized as a top producer, known not only for earnings but also for her professionalism, customer satisfaction and willingness to help peers. She has a graduate degree in business leadership with an emphasis in instructional design, and undergraduate degrees in behavioral science and business management. She has held various board positions for non-profits and community organizations and volunteers for different causes.


    Andrea’s purpose is to use her experience, observations and education to encourage and inspire others.


     

  • 00:30

    Customer Service Training Challenges

    in Business

    In this episode Nancy and Allison talk about the challenges of training employees to manage customer service situations.

  • 00:21

    Dr. Pam Middleton on Expert Insights Radio!

    in Self Help

    3pm ET / 2pm CT / 1pm MT / 12pm PT


    (Outside US: Dial 00 + 1 + 646-727-1711)


    Viki Winterton interviews Dr. Pam Middleton!


    Pam Middleton is a medical doctor specializing in integrative pediatrics. Her pediatric patients refer to her as “Dr. Pam.” She has been practicing medicine since 1995.


    Several years ago, Dr. Pam was introduced to alternative medicine by a brilliant naturopathic physician, who then became her mentor. This began paradigm shifts that lead her to integrate her traditional medical training with alternative therapies so that she could provide patients with “the best of both worlds.”


    Dr. Pam received her medical degree from Wayne State University in Detroit, MI and completed a pediatric residency at Children’s Hospital of Michigan in Detroit.


    She received a Diploma in Clinical Homeopathy from the CEDH, certification in Practical Applied Nutrition from the School of Nutritional Science, certification as a GAPS™ Practitioner and has attended numerous seminars for alternative medical therapies and procedures. 


     

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