- Home /
- Search /
- Search Results
21,311 results
SORT BY Relevancy
-
00:15customer service
It's a little rant about the lack of customer service today
Tags: customer service business cookie and the coffeeman saving money the wrong way coffeeman sense
-
02:00
The Art of Changing Yourself: Customer Loyalty what is it?
I am a business coach and an individual coach and my company is called Temple Solutions Inc www.templesolutions.net I am often looking to talk about our business health and balance. Change happens in business just like in our personal lives. More importantly if you are not changing in your business then you are probably failing.
I was on a Customer Service Panel discussion yesterday at the Greater Philadelphia Chamber of Commerce and I want to share my thoughts about cusotmer service, customer loyalty and satisfaction.
Is the Customer Always Right?
Do you know the difference between customer satisfaction and customer loyalty?
Tune in tonight and we will explore these questions and more.
Your questions and comments are always welcomed.
Tags: Attitude Customer Loayalty Service Balance Bottom Line
by Scott Young in Self Help
-
01:01
Chuck Wall: Customer CEO
Marketing adviser, founder of Customer CEO, and author of Customer CEO: How to Profit from the Power of Your Customers, Chuck Wall describes the importance of embracing the new reality of customers wielding the real power in the marketplace. Chuck Wall provides evidence that the standard business viewpoint that they control the customer and the customer's buying habits and behavior is simply an illusion,. Despite the collection of large quantities of data about the customer, Chuck Wall points out that companies still are unable to measure the crucial customer experience. Chuck offers an alternative approach that embraces the power of the customer to discover their ideas for innovation, product development, and better customer experiences. Companies must listen to their customers or risk losing them to their competitors. In an age when so much information is readily available, organizations that fail to realize they no longer have control, risk becoming irrelevant in the marketplace.
Tags: Chuck Wall Customer CEO Power of your customers customer experiences insights instead of data
by Wayne Hurlbert in Business
-
00:56Featured
Communities for Customer Support and Engagement
Overview: A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers? It is known customer communities can be an incredible source of support, for both your customers and your organization. In this episode, I have invited Michael Pace (Customer Support & Community Management Executive) to join myself on Voice of the Custom
Tags: social media customer service contact center customer service call center
by execsintheknow in Business
-
01:00
Customer Service- Is It In Or Out?
"Let's Talk Truth" will discuss the importance of having proper and professional customer service skills when dealing with the public. The ability to display professional customer service skills speaks volumes about a person's integrity and who a person is on the inside.
Tags: freedom president of the usa youtube integrity customer service
by Tailor Made in Life
-
01:26
Customer Service
Are you getting 100% customer satisfaction when having issues?
Tags: expectation satisfaction quality Customer money
by Enough Iz Enough in Life
-
00:40
Know Thy Customer
It came as no surprise that JC Penney and their now former CEO Ron Johnson came under fire. With the stock tanking and the CEO fired, media analysts are all but planning the company's funeral saying they can't come back from such a heavy blow.
Small businesses can take a serious lesson from the hubris and dismissiveness of Ron Johnson. You're perfectly within your right to run your company they way you see fit. But ultimately the customer has to take center stage. When you don't understand your customers and make drastic changes without testing (and adjusting) first, you set your company up for failure.
Join me and my guest as we discuss where JC Penney went wrong, how small business can avoid similar mistakes, and what they can learn about this experience.
Tags: Adrienne Graham small business JC Penney customer service entrepreneur
by Views from the Top in Business
-
00:57
Ep190-The Customer Service Survival Kit with Rich Gallagher
Bestselling author, marketing consultant and social reformer Lynn Serafinn hosts communications skills expert, author, speaker, and psychotherapist, Rich Gallagher. Rich Gallagher is a leading expert on workplace communications skills. A former customer service executive and practicing psychotherapist, his nine books include the US #1 customer service bestseller What to Say to a Porcupine, How to Tell Anyone Anything, and his latest book The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, all published by AMACOM. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 25,000 people on what to say in difficult customer and workplace situations. In tonight's show Rich will discuss how to handle your very worst customer situations, using techniques from hostage negotiators, crisis counselors, psychotherapists and others. Specific techniques include how to "lean in" to criticism, why most people do not know how to acknowledge other people, how to deliver bad news, how to handle arrogant and demanding customers and more! Tune in and learn how to handle even the very worst situations and how to become supremely confident with any customer. As usual, at the end of the show, Lynn and her guest will play the '7 Graces Lightning Round' when, in less than 3 minutes, our guests will show how each of the 7 Graces relates to everything discussed during the show.
Tags: Customer service Communication Hostage negotiator Business Author
by Lynn Serafinn in Business
-
00:51
Paranormal Experiences
We are willing to talk to anyone that has had paranormal experience or that have questions about the paranormal. We are open to any other topics to
Tags: paranormal ghost spirits experiences energy
by RightLeftTurn in Paranormal
-
00:31
Are Psychic Experiences Enlightenment?
There seems to be an exodus to the realm of guides as the epitome of spiriutal guidance offering routes to enlightenment. This raises a wise eyebrow though... Is this what it appears to be? What if this turns out to be nothing more than a very sophisicated distraction from that land of ego reflecting what people hope or want the spiritual path to look like? If this were a soft deception, would you want to know it, or would you rather ignore that possibility and enjoy the show with its entertaining aspects, fascinations, and how it makes you feel darned good about yourself. Prosperity of the material kind can be useful, but is it the heart of what enlightenment delivers? These are some of the potent questions to ponder for the genuine seekers of TRUTH. I'm sure you may have some potent questions, too. Bring them with you and we'll clear the air with CLARITY. Join us, Will Gable and Sharon Quinn
Tags: Danger of Guides Psychic Experiences Deception Self realization Enlightenment Reality
by SharonQuinn in Spirituality
-
00:56
"Best Practices For A Customer Visit"
Back by popular demand. BUSINESS CREDIT RADIO welcomes back as our special guest speaker Mr. Norman Taylor to discuss the hugely popular discussion on customer visits.
Norman began life as a Credit Manager on September 30, 1971 as an Office and Credit Manager for a retail store. Has served as a Director or Manager of Credit, accounts receivable, pricing, and billing in a wide variety of industries (apparel, footwear, media, food, lighting, sporting goods, textiles, furniture, carpet, tire and rubber, machinery, and coated films). Also has worked independently as a receivables consultant. Mr. Taylor currently employed by NIIT Media Technologies LLC, Augusta, GA. He served on or chaired numerous Creditor’s Committees in prominent national bankruptcy cases. He was one of 13 authors of Principles of Business Credit, the text from which National Association of Credit Management classes are taught nationwide. He authored several texts or management guides used by various firms (The Pocket Credit Assistant, The Pocket Guide to Credit Insurance, The Pocket Customer Visit). A seminar leader or class instructor on various financial and professional topics involving cash flow analysis (Text: Demystifying the Cash Flow Statement), international credit, public speaking, accounting, business law, and personal finance. Norman served on South Carolina Export Council (U. S. Department of Commerce).
He will be presenting two financial analysis seminars at the upcoming NACM Credit Congress in Las Vegas in May 2013. -
00:35
Gaining Customer Insights through Data Mining
What exactly is Data Mining and why should you care? Join us as we chat with Allegiance VP of Product Al Nevarez. Al is an expert in the field of Data Mining and will help us understand how Data Mining works and how it can really "tell a story" with your data to help you gain more insights into your customers and employees.
Tags: Customer Growth Feedback Success Insights
by Allegiance Radio in Business
Get Social with BTR