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Selling in a Skirt with Judy Hoberman and her guest Diane Helbig & Diana D. Price
After a success 20+ year sales and business development career, Diane Helbig took my experiences and launched a coaching practice in early 2006. I am now an internationally recognized business and leadership development coach and consultant, author, speaker, radio show host, and workshop facilitator. As a certified, professional coach and president of Seize This Day Coaching, I help businesses and organizations operate more constructively and profitably. I evaluate, encourage, and guide my clients.
As a speaker and workshop facilitator I merge energy and enthusiasm with rich content. My goal is to leave my audience with actionable steps as well as the excitement to implement those steps. I wrap my presentations around the concept of Clarity of Course®, believing that having clarity in business and sales is one of the key to having a successful, thriving business. http://www.seizethisdaycoaching.com
At Diana Price & Associates, our driving purpose is to work with companies to provide unforgettable service “moments” that have the power to transform – buyers into lifetime relationships, employees into heroes, and companies into deliverers of memorable, scalable and referable customer experiences.
As a consulting firm, we show companies how to make serving their customers central to their corporate cultures, and in turn have that central focus also serve them as a successful and profitable foundation for their business. http://www.dianapriceassociates.com
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about: Implementing Change: The Customer Is Always Right... Or Are They?
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter.
Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
in Self Help
Are you a restauranteur or run a fast-food restaurant, manage a deli, or looking to start a restuarant/cafe? This episode discusses the Top 10 Customer Complaints and how to correct or avoid them in your restaurant business.
These 10 complaints can destroy your success and put you out of business!
Last week, when I chose our topic, I did not know that it would become very personal just four days later. On Wednesday, we began a two part series on Near Death Experiences, the Afterlife, and what they can teach us about the Paranormal and Hauntings. On Friday, our co-host, Dr. Chuck Kennedy, suffered a heart attack and was clinically dead for several minutes. During that time, he experienced his own Near Death Experience. He will be on air this evening to tell us what happened and what he learned from his journey.
We are all afraid of death and dying to a certain extent. We all grieve for loved ones lost. Hearing the testimony of the tens of thousands of people who are clinically dead for a period of time only to be rescucitated can help us cope with the Great Equalizer, the final event in this life: Death. NDE's can give us hope that a part of us lives forever, but they can also teach us a great deal about ghosts, spirituality, the afterlife, and how to handle deliverance ministry: helping a ghost or spirit moved on into heaven.
Join Kristina Rake, M.A. (Theology and Scripture) and Dr. Chuck Kennedy, R.N., Ph.D (Neuroscience) tonight to learn about this amazing topic.
Kristina Rake is a psychic-medium and theologian. She consults for paranormal teams around the world on demonology, religion, the occult, deliverance of trapped spirits, and psychology. She hosts several radio shows on My Old Catholic Radio Network, does private as well as gallery readings, and is the author of several curriclulm books used in schools and colleges across the country. Dr. Chuck Kennedy has been researching the science of spirituality and paranormal phenomenon for over 40 years. He has developed several pieces of equipment as well as forensice EVP science, both of which have enhanced the field tremendously. He is also the author of 10 books on brain science, as well as the paranorma. His website is: www.ghostsofbranson.com and www.ghostsofdsw.com.
Near death experiences and communication with the angels have allowed Sundi Sturgeon, Joe Sturgeon and Una Jasmin White to understand why it is important to live one’s life purpose on Earth. Their purpose is to share with others how to live a holistic, happy life which will open the channels of understand to living their purpose. They each have their modalities of healing that they share and will explain what they are and how they work separately in their lives as well as collectively at the Holistic Light Rejuvenation Center.
Join them and Purpose Talk Radio host Cindy Freeman on Monday, July 28, noon PDT/3 p.m. EDT/8 p.m. UK as they discuss their individual purposes and how they have joined them together.
After the interviews, a few mini angel readings will be done and listeners will be led through a healing meditation.
For more of our guest's background, visit Purpose Talk Radio.
Each Monday at 12 noon PST/3 pm EST/8 pm UK, our host, Cindy Freeman, and her guests bring insights and ideas to help you grow in your Soul path. Cindy's guests are experts in many areas including spirituality, money, coaching, etc. Most importantly her guests are experts on living their life with a purpose and are willing to share with listeners how they got there and how others might benefit from their experience. Join Cindy on Mondays live or archived to explore this area. Check out more information at Purpose Talk Radio and join the conversations on Facebook at Purpose Talk Radio Conversations.
Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
Is the Customer Effort Score the new Net Promoter Score?
Just because research is published on the internet or in a business journal does not mean the research findings are true. Guest Frederick Van Bennekom, Principal, Great Brook Consulting, will be talking about survey methodology and design to determine validity.
Dr. Fred Van Bennekom helps organizations collect and apply customer and employee feedback in a statistically valid manner. The author of "Customer Surveying: A Guidebook for Service Managers," Fred teaches operations management in Northeastern University’s Executive MBA program. Before earning his doctorate, he served as an information systems consultant for Digital Equipment’s field service organization. Through his company, Great Brook, Dr. Van Bennekom conducts workshops and advises clients on their survey practices.
Join coach and mentor to women in business Sharon Michaels as she interviews Founding Independent Consultant with Apriori Beauty and entrepreneur Candace Dye about why she believes superb customer service is the cornerstone to success in business, and building relationships that will last a lifetime. You'll want pen and paper ready to make notes and jot down a few "aha's." Entrepreneurial Women Radio - women supporting women in business!
Host Sharon Michaels has been a woman in business for over 25 years - she is a coach to entrepreneurial women, author of empowering books for women, radio host and executive producer of not only this radio show but also Women Enjoying Success radio. Sharon's mission is to empower women to greater personal and professional success.
Special Guest: Rob Bridges, Engage for Success Communications Manager
Rob Bridges is currently on a full time secondment at Engage for Success from his substantive post in the Learning & Development team at Boots. Fascinated with how and why people do the things that they do, Rob is passionate about working with teams and people to enable them to maximise their performance, as well as exploring how better understanding and engagement of people as individuals can make every manager, leader and organisation more successful.
Rob talks about his experiences of being part of the Engage for Success Core team and how you and your organisation can benefit from secondment to the movement as well as how you can find out what's going on within the movement.
Host: Cathy Brown
Listen to each of these amazing women share their experiences at the 2014 CAPPA Conference in Charlotte, NC.
1:14 Tiffany Miller CLD, CCCE, Midwiffe assistant, Colorado Springs, Colorado - www.birthinjoy.com
4:24 Tracy Wilson Peters CAPPA Founder and CEO - www.cappa.net (or here is the PDF http://www.cappa.net/documents/Articles/CAPPA_Summary_of_ACOG_and_SMFM.pdf)
14:20 Jenny Cochran CCCE, TE, LD - www.confidentchildbirthmethod.com and refugee work www.embracebirthsupport.com
21:00 Sheila R. Davis PD, BD, in Orange County, and LA, California - firstname.lastname@example.org
24:30 Missy Kacy LD - Oakland County, Michigan - https://www.facebook.com/SweetDreamsDoula
30:50 Sabrina Stewart CPFE, LE in Colorado Springs,Colorado - Learn more about the Pregnancy Fitness Educator Program http://www.cappa.net/get-certified.php?pregnancy-fitness-educator and find more about Sabrina Stewart's business https://www.facebook.com/bodywithbaby www.prepforbirth.com
39:00 Sammantha Wright CCE, LD in Boone, North Carolina - www.birthwrightboone.com
49:50 Prinscilla Moore CPD, LD in Sourthfield, Michigan - www.delightedtodoula.com
54:00 Erin Dodge CCE in Colorado Springs, Colorado - Morningsong Birth, https://www.facebook.com/morningsongbirth/photos_stream
See you next year at CAPPA Conference 2015, in Tucson, Arizona! http://www.cappa.net/conference_2015.php
You can also listen to MP3's from our 2014 CAPPA Conference in Charlotte, North Carolina and other conferences from the past at the CAPPA store - http://shop.cappa.net/Audio-DVD/Audio-Only-c112/
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