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Often, there's a huge disconnect between employees and Customers. Even the best employees sometimes wish they didn't have any more Customers that day or complain that Customers are asking too many questions or other things that send out negative energy.
On this episode, I'll share some things you can do to get all your employees on the same page and thinking like a customer.
Join me tonight, Februrary 8th at 5:30 pm EST for another episode of Think Like A Customer Radio.
We all wear two different hats. One is the business owner and the other is the Customer. We rarely put the Customer hat on when we're doing business owner stuff. There is a huge opportunity to make a lot of money in your business by thinking like your Customer thinks and making sure you give them what they want.
Join me Monday, February 1st at 5:30 EST to learn more.
The First Friday special broadcast this month is all about Customer Service!
As business owners, you work hard to attract new customers, so you don't want to have your efforts wasted or lost because of poor customer service. Take the time to evaluate your customer service procedures to see if there are areas that could stand improvement. On the Networking Diva Hour this week hear a few free tips that can help you be on your game when it comes to great Customer Service!!
My guest is several tips from different experts that literally write the books or blogs on Making Customer Service your number one goal for a successful business!!
Call in @ 636-478-3651 with your best tips or chat during the show!
We all have experiences that we want to forget. We all have ones we would like to re-live in some way either to change their results or because they were so enjoyable. Some events we wish would last forever. If we look at the good and bad, we often want to eliminate the negative experiences in our lives. However, we need to look at them all to be where we are today. Find out more on Nov. 27, noon PT/3 p.m. ET/ p.m. UK on Purpose Talk Radio
Join in the conversation through Skype (after the show begins), calling 347-205-9074, or in the Facebook group Purpose Talk Radio Conversations.
John Tschohl will join us to discuss the problems with customer service today in America and what small retailers can do about it. John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality Institute in Minneapolis, Minnesota. Described by USA Today,Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service including the new 10th edition of Achieving Excellence Through Customer Service. The Service Quality Institute (http://www.customer-service.com) has developed more than 26 customer service training programs that have been distributed and presented throughout the world.
Today's show is sponsored by Audible.com and Expert Insights. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.
Expert Insights is my latest book. It’s made up of 10 episodes from this radio show. Each chapter provides information you can use in your business today. It is available on Amazon.com.
Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!”
For more details, you can visit Shep’s website at Hyken.com
Now that you've followed four of the five Think Like A Customer Success Principles and you're getting busier, how can you make time for YOU? Being in business for yourself should be about freedom and if you're right out straight with your business right now, you don't want to be any busier without reducing the amount of time you need to put into the business.
This is where systems come in. In this episode we'll talk about the importance of systems, the many resources that are out there and ideas that I've come up with for clients to free up their time. Join me on Monday at 5:30 pm Eastern.
A show dedicated to "True Life Experiences." The Life & Motivation of Brandon Frame, whose motto in life is to “Be Different, Be Great, and Never Stop,” Brandon not only lives by but also embodies. Hailing from Hartford, Connecticut, Brandon has always envisioned achieving his goals.
As a graduate of Morehouse College, Brandon unites his passions for business and education as he creates avenues for youth to develop into positive and upstanding men and women. His organization, TheBlackManCan (www.theblackmancan.org), has become a highly revered resource for the Black community and society as a whole. TheBlackManCan media platform is read in all 50 states and over 15 different countries. TheBlackManCan Institute (tbmcinstitute.theblackmancan.org) has traveled to cities such as Washington D.C. Atlanta, GA, New York City, Charlotte, NC and more to uplift, educate, motivate, and empower young men of color. He currently serves as the Director of Business Partnerships and Development at High School Inc. in his hometown."
MINGXMEDIAGROUPBTR 98.9FM - Keeping It Real In The Streets #KIRITS 24/7
Fractional CMO, Digital Marketing Strategist, and Leadership Keynote Speaker Michele Price brings you weekly access to the top minds to Master the Inner and Outer Game of business.
Breakthrough Radio is a global business radio show that delivers high impact & pioneering knowledge for leaders in business. Entrepreneurs, startups, sales/marketing/IT professionals join us every Monday.
Finka Jerkovic, Human Behavior/Business Coach.
Stewart Rogers, Dir. Marketing Technology Venture Beat delivers you Breakthrough marketing technology tips every 2nd Monday.
Anthony Covington, Founder Meliate - Startup Community Sustainability
Follow us & ask your questions via twitter using #BBSradio.
We love rewarding engagement. You are invited to visit radio show blog at www.WhoIsMichelePrice.com
In this episode, Miss Lafalot and Robert Manolson go play at his friend Anna's house!
Robert Manolson BA, Certified Career Development Professional is the Creator &
Facilitator of Powerful Play Experiences and is in the business of FUN AT WORK. He
leads organizations in Workplace Fun & Wellness Workshops and believes that each
and every day we must re-energize and ignite our spirit within through the power of play
and the value of FUN AT WORK.
Testimonies of our prayer receivers who were healed of trauma caused by sexual experiences in the past. These experiences may have been as common as "playing doctor" as a child or as complicated as repeated sexual and physical abuse. They may have been raped, ambushed after school or harrassed by same sex attractions and may not have sinned in any way. Would you know how to pray to break the trauma of a wounding sexual experience? To restore the victim's God given purity and sexuality? How to pray for the guilty party who used another to meet their sexual needs? How to pray for the parents of the one in sexual sin?
Join us as we welcome Jill Katzenberg, SendOutCards Manager, Business Coach, and Consultant. Jill came to Cleveland over 13 years ago knowing no one. She built a real estate practice through relationship-building, no matter what age the prospect or client was, despite moving to Cleveland from New York out of college, not knowing anyone when she settled. Jill was one of the original 9 partners who brought Keller Williams Realty to the Cleveland, Ohio area 13 years ago. She also became a multimillion dollar real estate seller and developed a systematic approach to what she coins "5 Star Customer Service", creating repeat and referral business. Today Jill works with business owners and individuals helping them reconnect with their passion.
We will have a lively discussion about the skills and competencies needed to successfully work across generations. Never before in the history of America has 5 generations worked together in the workplace. This generation gap in age, beliefs, and customs, can cause miscommunication and conflict as well as creativity and energy. Learn how to bring out the best in people no matter the age, race, creed, or color. Diversity and customer service are necessary ingrediants for award winning businesss success. Learn how it's done this Sunday, December 13, 2015 at 5:00pm.