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  • 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 00:30

    Spiritually Transformative Experiences

    in Lifestyle

    Join us for a look into STE's with Dr. Rosie Kuhn. 'Experiences of synchronicities, of wonder, of awe, of beauty, of oneness can happen at anytime to anyone and are normal phenomenon within our reality as human beings. Scientists say that we really only understand maybe 4% of the Universe. That means that 96% is still a mystery. Allowing an open and accepting orientation to life as it unfolds could contribute in significant ways to the evolution of our consciousness.

  • 00:31

    Near Death Experiences with Christopher Reburn

    in Spirituality

    Listen as Christopher leads a discussion on near death experiences. Join us as we explore where the Spirit goes during a near-death experience, and the second chances that are given to those who experience such an situation. Are near-death experience charted to happen? We'll explore that, too! Christopher will also share a few of his very own near-death experiences. 


    Get your copy of my new book Holidays at Heaven for $2.99 at http://www.amazon.com/dp/B00NAGQ4U6


    Want to learn more about your spiritual journey? Consider taking one of Christopher's intensive development courses! Details athttp://www.thepsychicspirit.com/spiritght.html


    Visit Christopher online to book readings, view tour schedule, prayer and healing center, and much more at http://www.reburn.org


    Become friends on Facebook at http://www.facebook.com/christopher.reburn

  • 01:58

    With Rosie and Gypsy... A Look Into Out of Body Experiences

    in Spirituality

    Come, sit within the sacred circle with Spiritual Coach, Cinnamon Moon, Author of A Medicine Woman Speaks. Tonight's guests are Rosie from The Psychic Viewpoint here on BTR and Gypsy Moon. Rosie is a psychic medium with gifts of Clairvoyance, Clairaudience and Auric Clearing. She is a Medical Intuitive, Clairsentient with healing touch, certified professional life coach, licensed psychotherapist, professional counselor and hypnotherapist. Gypsy Moon is a Medium and Paranormal Investigator. We'll be looking into aspects of Out of Body Experiences tonight. We live in a time of transition, of raised awareness and heightened senses all flowing within the shifting dimensional energies so prevalent in life today. Visit the study center at www.spiritlodge.info and feel free to utilize the resources.

  • 00:31

    Why Internal Customer Service Is So Important

    in Business

    The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).


    Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.


    When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO. 


    Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.


    This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.


    Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.


    Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 01:00

    "Experiences from the Light" with Author Keidi Keating

    in Spirituality

    Tonight your Host and Medium Pamela Marie Edmunds will have as her guest Author Keidi Keating.  They will be discussing Keidi's book "Experiences from the Light."  Keidi will be sharing various stories of meetings with loved ones, near death experiences, meetings with masters, and many other spiritual experiences involving the spirit world.


    More About Keidi Keating;


    Keidi Keating experienced a sudden spiritual awakening at the age of 30, after a series of transformational healing sessions. One night, an orb of glowing white light appeared in her bedroom and instructed her to put together a book of Light to assist and support others on their journeys to enlightenment. So following Divine guidance, which showed up as white butterflies, auspicious number combinations, and intense dreams, she gathered some of the planet’s greatest spiritual teachers and authors to contribute chapters. Three years later, after a lot of hard work and synchronistic magic, The Light spilled its rays to readers, attracting international publishing offers almost immediately! Keidi now speaks at spiritual related events, and she continues to write books that empower people to awaken their Divine inner Light. Originally British, after living in Spain for 20 years, she now lives in Ketchum, Idaho. Her website is www.keidikeating.com

  • 01:01

    You Need A Suttle Shift In Your Customer Relations!

    in Business

    The Building Your Xtra-Ordinary Business Radio Program!


    You Need A Suttle Shift In Your Customer Relations!


    My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:


    Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit.  She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World,  and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.  


    Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!

  • 00:35

    From Customer Complaints to Customer Contentment

    in Business

    The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.


    Ari Weinzweig is CEO and co-founding partner of  Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.


    Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  

  • 00:32

    An Awakening in Horror: Amazon Customer Review Issues

    in Entertainment

    Join William Pattison as he discusses issues with the way Amazon.com handles customer reviews. If you are a person selling on Amazon or an author with a book on there you know the crap that goes on. And like he does with the issues in the horror community and with the horror socials, William Pattison with throw the spotlight on these issues as well. The phone line will be open if listeners want to put in their two cents....

  • 00:53

    MMM- Total Customer Service

    in Entrepreneur

    Customer Service with Bob and Casey. Angela Fisher with Ace Barter.com is our guest. Angela is an entreprenuer and is dedicated to customer service in business.