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Customer Service is something that I am always talking about. Working within the senior care industry I marvelled at how Customer Service took on many forms. I truly believe that my experiences with residents, family members and care professionals is what has shaped my view of Customer Care.
Today, I will be talking with Corey Poirier, author, speaker and radio host about creating A+ Customer Experiences. I also hope to ask him how being a musician and stand up comedian has helped him to hone his craft of speaking and how these 2 things have influenced how he approaches Customer Interactions.
Learn more about Corey Poirier.
Thank you to our Sponsors:
Hurricane Marketing Enterprises
Private Duty Network
Thrive Assisted Living
Seniors Blue Book
Mystic Waters Media
Its time for another November and that means we are getting ready for RSD CRPS month...
Every year for 3 years... we have devoted all our shows to RSD / CRPS for the month of November... This November will not be any different...
We want to hear youre stories my friends... we will be booking shows for this month starting next week... we will also do pre-recorded shows for those of you who do not like big audiences
Its important to get the word out about RSD... youre experience are the most genuine way we can do this... I urge all of you take this opportunity and run with it...
I would need a bio, favorite song or music genre and what you are doing for RSD/CRPS awareness... Please supply this to me before youre show.. .
This will be another great year for RSD CRPS awareness shows on the Positive Experience channel I can't wait.. bring youre family and friends with you to learn about RSD/ CRPS
Hey everyone... This show will be great one with a few RSDers at one time about their experience with RSD and what they are doing for RSD CRPS awareness month..
3:00-3:30: Mary Alice Manley
3:30-4:00: Brandy Nesmith Latour
4:00-4:30: Kimmy Simonsen
4:30-5:00: Heather Lynn
Join us for a look into STE's with Dr. Rosie Kuhn. 'Experiences of synchronicities, of wonder, of awe, of beauty, of oneness can happen at anytime to anyone and are normal phenomenon within our reality as human beings. Scientists say that we really only understand maybe 4% of the Universe. That means that 96% is still a mystery. Allowing an open and accepting orientation to life as it unfolds could contribute in significant ways to the evolution of our consciousness.
There's a Rock for That! - Open Lines! ...Crystal Questions & Experiences! - Host Tarot Dactyl takes Your Calls - Open Lines! Call in with your Crystal Experiences and Questions about Crystals!
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Robert Kopecky survived a traumatic childhood, traveled extensively as a young man, and lived a variety of lives as a ski bum, a factory welder, a monumental sculpture fabricator, an underground cartoonist; and finally as an award-winning illustrator, art director, and animation designer for The New York Times, Sports Illustrated, PBS Kids, and more.
His journeys - from the remote South Pacific to the capitals of Europe to the deserts of Arizona and the canyons of New York City - were punctuated by three dramatic "Near Death Experiences." Interspersed through a life of professional successes and personal setbacks, and his own "dark nights of the soul," the three NDEs, and the subsequent need for answers, led him to years of study and meditation.
Elements of Hinduism, Buddhism, Taoism, Gnostic Christianity, physics, philosophy and more, have contributed to his unique transpersonal realizations about life and death. All of which inspired the calling to write his direct, humorous transformational prose, and to joyfully pass along all the lessons he's learned - obviously the hard way.
His popular spiritual/art blog, has been read by thousands. He and his wife, Sue Pike "The Animal Talker," divide their time between the Upper Delaware Valley in Pennsylvania, and Brooklyn, New York.
Visit: Robert Kopecky Blog
Connect with Deb at: http://www.DebScott.com
Tahzoo's Misia Tramp joins the program to discuss how to measure a brand's customer experience and marketing programs and campaigns to determine if they were a success, and what determines if a campaign is successful or not.
Selling in a Skirt with Judy Hoberman and her guest Diane Helbig & Diana D. Price
After a success 20+ year sales and business development career, Diane Helbig took my experiences and launched a coaching practice in early 2006. I am now an internationally recognized business and leadership development coach and consultant, author, speaker, radio show host, and workshop facilitator. As a certified, professional coach and president of Seize This Day Coaching, I help businesses and organizations operate more constructively and profitably. I evaluate, encourage, and guide my clients.
As a speaker and workshop facilitator I merge energy and enthusiasm with rich content. My goal is to leave my audience with actionable steps as well as the excitement to implement those steps. I wrap my presentations around the concept of Clarity of Course®, believing that having clarity in business and sales is one of the key to having a successful, thriving business. http://www.seizethisdaycoaching.com
At Diana Price & Associates, our driving purpose is to work with companies to provide unforgettable service “moments” that have the power to transform – buyers into lifetime relationships, employees into heroes, and companies into deliverers of memorable, scalable and referable customer experiences.
As a consulting firm, we show companies how to make serving their customers central to their corporate cultures, and in turn have that central focus also serve them as a successful and profitable foundation for their business. http://www.dianapriceassociates.com
Albert Taylor PhD (Did not Call In but you can learn about him below)
Former NASA aeronautical engineer and space researcher
For the first 20 years of his career worked on projects such as the F-117A Stealth Fighter and the International Space Station. He also evaluated satellite system designs in support of former President Reagan’s Strategic Defense Initiative (SDI) or Star Wars. In the late 1980′s Taylor taught Logistics Engineering at Cerritos College and also developed prototype computers.
After a lifelong series of paranormal events, Albert left NASA and decided to publish a book titled “Soul Traveler” about these out-of-body experiences.
He subsequently left NASA to focus on understanding these experiences and other paranormal events. Today Albert is the director of operations with Paranormal Research Investigations and uses robots such as the Scientific Investigative Robotic Vehicle Observer (SIRVO II) in his business.
Dennis Reno, the Senior Vice President of Global Support Services & Customer Success at Proofpoint, shares his customer service expertise and discusses what healthcare can learn from other industries that have made "customer service" a priority.
Making a Living By Sharing Your life's Experiences, Friday's guest griot is announcing the release of his next book. the author of "Black Nancy Book I", Lennox "OX" Nelson & as an extra bonus we have Entrepreneur, Master Trainer, Speaker Rodney Burton, whose specialty is Social media, Skype, Video marketing, Team building, video email marketing & communications. Who is Black Nancy? A PRINCESS. A WARRIOR. A LOVER. A MOTHER. A PRISONER. A CHAMPION. A TEACHER. A FUGITIVE. A FOLK HEROINE. A REVOLUTIONARY. Welcome back Lennox "OX" Nelson a native south Philadelphian and alumnus of Syracuse U. Nelson’s vast experiences from his world travels has enriched his life with future stories to be told. "Black Nancy I", his first novel, adapted from his original screenplay of the same title, was written to be shared with today’s youth to teach them about African-American history in a way in which they could be. Entrepreneur, Trainer Rodney Burton travels from state to state teaching and training others to go from zero to hero and he enjoys it. There is so much that can be said, however it always best just to talk to him in the flesh. Rodney has studied closely with the "God Father of Speaking" Jim Rohn thru personal classes where he learned the art of communications. He also has worked side by side with motivational speaker Les Brown on his TV program where he was able to learn a number of skills that he still uses to this day. Rodney was also trained by one of the most affluent marketers in offline marketing, Mr. Charles Overton Scott where he learned his remarkable team building skills in the Life Insurance business.
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