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The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms. Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales. Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years. Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations. It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits. Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.
Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.
Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.
Building Customer Loyalty Program with SpotOn with Tommy Chan is our guest on The Core Business Show with Tim Jacquet. After nearly 50 years of combined experience working with over 125,000 small businesses, we built SpotOn to help small business owners solve an overwhelming challenge in today’s deal-obsessed economy: creating loyal customers. We started this company in 2010 with the goal of providing small business owners with a budget-friendly marketing alternative to daily deal sites, and consumers with a memorable, convenient loyalty program. Since then, it’s evolved into much more.
Since launching SpotOn in April 2012, we’ve witnessed its ability to drive traffic and create happy, loyal customers in ways traditional marketing can't. Digitizing the punch card is only the beginning. We're transforming the way small businesses communicate with customers by making data accessible and actionable. Everything merchants need to maximize repeat visits, strengthen off-peak business, and increase revenue is at their fingertips.
Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.
As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.
Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again.
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about... Customer Service Is Important To Your Business.
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
In this special episode of Boneyard Radio, the Southern Spooks crew talks with a special guest about out of body and near death experiences. Join us by sharing your own near death experiences or out of body experiences
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Charles Banks Also known as Chuck for short it the author of Paranormal Experiences: Death the Final he has had several Paranormal Experiences of which some he can explain and some he is unsure about the reason he decided to write Paranormal Experiences: Death the Final was so he could tell people his story and the Experiances he has had. He has had activity at all 3 residences they have lived at in the past 13 years.
He has visited places as Bullock Hotel in Deadwood, South Dakota and Villisica axe murder house in villisica Iowa. He has not writen this book to get to "Fame" he has written it so the readers can understand some of his occurences he has had through his life and make your own mind up and to better understand things.
If you would like to ask any questions to Chuck you are more than welcome to rind in or speak to us via the chat room also tweet us
You can Follow us on twitter @PSHRadio also you can Follow Chuck @ChuckBanks1
If you would like to purchase his book here is the page on Amazon its available in a Kindle version or Paperback http://www.amazon.com/Paranormal-Experiences-Death-Final-Frontier-ebook/dp/B00PF3C4I8/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1415649349&sr=1-1&keywords=paranormal+experiences
You can also like his facebook page: https://www.facebook.com/pages/Paranormal-Experiences/823386777683312
Bob and Casey explore the wonderful idea of delivering total customer service in business and industry. We are dedicating the entire month to customer service. Tune in and listen. Call in and chat.
A show dedicated to "True Life Experiences." In Celebration & Honor of "Black History Month." The Life & Legacy of Civil Rights Activist Mrs. Mamie King-Chalmers, and featuring her daughter, Author L. Kandance Allman!
"Mrs. Mamie King-Chalmers ( Mamie King) was born on June 19,1941, she grew up in Birmingham (French Town), Alabama. In the early 1960's one of the most racially volatile times in American History. Birmingham was nicknamed Bombingham. During this era Mamie was in the forefront leading the way. She was always in the forefront of the marches and demonstrations against the unfair treatment of people of color. Also the extremely racists Jim Crow Laws."
"Author L. Kandance Allman daughter of Civil Rights Activist Mamie King-Chalmers. Author of "Her Stolen Pride" The Life and Times of Civil Rights Activist Mamie-King Chalmers. As a Civil Rights Activist ....Her Dream is to become a Community Service Coordinator that will provide lodging, food, and clothing programs to the Homeless and Young Mothers."
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