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  • 00:30

    Show #128: The Neuroscience of Engagement

    in Business

    Amy Brann, of Synaptic Potential

    Amy passionately delivers the message that you and your organisation have a huge amount of potential that can be better accessed if you understand how to work with your brain optimally.

    Leaving UCL medical school Amy ‘s company, Synaptic Potential, works with orgnisations strengthening their strategy, culture and performance. The team works globally sharing reliably simple applications of neuroscience that lead to game changing insights and results.

    Having partnered with Bangor University’s Behavior Change Centre the trainings gained additional credibility from the input of thorough researchers.

    She is the author of ‘Make Your Brain Work’ & ‘Neuroscience for Coaches’ & ‘Engaged: The neuroscience behind creating productive people in successful organizations’.

    Join us as we talk about the neuroscience of engagement. Looking at the cutting edge game changing insights we can take from the world of science to provide reliably simple ways to move forward. Offering ways to turn organisations on their heads with radical shake ups, or ways to just incrementally inch in the right direction.

    Host: TBC

  • 00:30

    Show #133: A Coach Approach to Employee Engagement

    in Business

    Special Guest: Bob Hughes of The Forton Group

    Bob is a successful leadership consultant who has worked at senior levels in large organisations. With a track record in people motivation and project delivery, he has transformed corporate cultures to be more inclusive, engaging and coach-like. As well as being a director of the Engage for Success Foundation, he co-chairs the Guru Group. Bob is an acknowledged expert in the fields of leadership, talent management and employee engagement. He continues to coach leaders 1-1 – from graduates to the C-Suite – and has had particular success working with high potential leaders.

    Bob talks about why a leader who adopts a coach approach to leadership will be more engaging – directly addressing one of the 4 pillars of engagement.

    Host: Jo Dodds

  • 00:30

    Show #132: Visual Thinking and Employee Engagement

    in Business

    Special Guest: John Ashton of Crackerjack Visual Thinking

    Join us as we talk about what visual thinking is, how to get an organisation ‘visual thinking’ and how it can be used to engage a workforce.

    John helps to increase engagement by helping people explore and visualise their organisations story.

    Helping people throughout an organisation have a shared understanding the organisations story (often referred to as its strategic narrative) is a key part of any engagement strategy.

    His career began working in a variety of learning and development roles for Boots the Chemists including e-learning and behavioural competency development roles. He then went on to lead the learning and development function at Nottingham Building Society introducing a blended learning approach, overseeing the skills and behavioural development aspects of a major core systems implementation and designing the society’s first management and executive development programmes.

    Host: Jo Moffat

  • 00:31

    Show #127: Repositioning Employee Engagement

    in Business

    Special Guests: Andy Heath, co-founder of WeThrive; Piers Bishop, co-founder of WeThrive and Janine Osmond, Head of L&D at Salisbury NHS Foundation Trust

    At WeThrive we spend our working lives talking to people whose lot is to create or maintain an engaged workforce. They don’t always put it like that – the expressed desire might be to have a happy staff, or to improve employee retention, but what they actually want in the end is a workforce that really wants to engage with the company and their work. That doesn’t just happen, of course; it’s a consequence of getting a lot of other things right, so since 2011 we have been working on a way to help HR and L&D people move employee engagement out of the realm of ‘good idea, but…’ and into the very heart of the people-management efforts.

    Janine is in the ‘interesting’ position of trying to help NHS staff stay engaged with their work at a time when the organisation is under more pressure than ever to deliver more with less, and we’d very much like to hear from you too – please email us with questions or topics you’d like covered on the show, starting at 5.15 on September 7th.

    Host: Jo Moffatt


  • 00:15

    The science of Customer Engagement

    in Business

    Dr. Gary Rhoads, founder of Allegiance and renowned expert in customer feedback, loyalty and engagement, stops by to talk to us about the science of customer engagement.  He also discusses how you can begin implementing engagement techniques today!  Are your customers merely satisfied?  

  • 00:31

    Show #131: Relationship Between Unresolved Conflict & Employee Engagement

    in Business

    Join us as we explore the relationship between unresolved conflict in the workplace and a breakdown in employee engagement. We examine the impact on trust, understanding and productivity and explore the role of mediation and the benefits its can bring in terms of employee voice, line management effectiveness, restoration of the psychological contract and creating a culture of collaboration.

    David Liddle is the founder and CEO of The TCM Group, one of the largest and most well established mediation companies in the UK.

    For the past 20 years David has been successfully promoting the principles and practices of mediation and non-violence across numerous walks of life including neighbourhoods, schools, prisons, workplaces and boardrooms. David has been instrumental in transforming attitudes to conflict management within UK business and he has played a major role in cementing mediation as a credible and mainstream activity for some of the most well-known and valued brands.

    David is an engagement expert with the Engage for Success movement. He has developed training and consultancy programmes to help organisations develop and embed employee engagement programmes, with mediation at their heart. David is also President of the Professional Mediators’ Association – the independent trade body for mediators in the UK.

    Host: Jo Dodds

  • 00:35

    Show #129: Interview With Tom Morrell, Perspectives on Employee Engagement

    in Business

    Special Guest: Tom Morrell of Approaches for Performance Excellence and Chair of the E4S London Region Champions Group

    Join us for an interview with Tom as he shares his broad-ranging insights and experience of employee engagement with host, Jo Moffatt. From 33 years’ service with London’s Metropolitan Police to his current role as a trainer,
    executive coach and visiting lecturer at Kingston University, Tom’s particular interest in diversity, inclusion and engagement is informed by operational and practical experience from a variety of settings.

    Add to that being Chair of the CIPD’s south west London branch, Chair of Engage for Success’ London Region Champions Group and lead assessor for the British Quality Foundation and you’ll see why Tom’s going to be an informed and insightful guest for the show

    Host: Jo Moffatt

  • 00:25

    Show # 125 High engagement scores through systematic engagement processes

    in Business

    Craig Rollason, UK Business Analysis and Solution Architecture Manager at National Grid

    Craig is the UK business analysis and solution architecture manager within National Grid running a matrixed team of internal employees plus contractors and third party suppliers. His focus is success through people by developing individuals and teams within and outside his organisational remit by aligning individual and organisational needs, and building an inclusive culture.

    He is a skilled facilitator and enjoys designing and creating sustainable processes and events that engage and inspire individuals and teams at all levels of the organisation.

    His team have recently rated high engagement scores and in the radio show Craig explains the underlying thinking and processes he uses to build, manage and engage his team by supporting staff and helping them be successful at the heart of management practices

    Craig is a contributing author to a best selling BCS business analysis book. Finalist for BCS IT Manager of the year 2014/15.Presenter at IIBA European Business Analysis Conference in September 2014 and 2015. And one team member won BCS BA of the year award for 2013/14 and was a finalist for 2014/15.

    This week's host is Jo Moffatt

  • 00:20

    Shep Hyken: Customer Service Expert

    in Lifestyle

    Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

    In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.

    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” 

    For more details, you can visit Shep’s website at Hyken.com

  • 00:30

    Show #126: The Benefits Engagement Can Bring to Patient Experience in the NHS

    in Business

    Chris Barton, Assistant Director of Education and Workforce Transformation, South West London & St George’s Mental Health NHS Trust.

    A Nurse by profession, Chris has worked in mental health as a clinician and operational manager for the last 17 years, most recently leading the Trust’s Listening into Action Programme, which was shortlisted for the 2014 Health Service Journal Staff Engagement Award.

    Join us as we discuss how employee engagement can have a significant impact on the quality of care provided within health services. Empowering and enabling staff to be able to innovate and develop services, with as few obstacles as possible can not only improve staff survey results, but also the patient experience. Changing culture in public services and improving staff experience within the context of austerity can be a challenge, but by demonstrating commitment from the very top of the organisation, Chris will share how staff engagement has led to considerable change.

    Host: Jo Dodds

  • 00:32

    The Employee Engagement Lifecycle - Boomerang Employees

    in Social Networking

    There’s a new type of candidate circling the hiring pool: the boomerang employee. Dan Schawbel and Dave Almeda drops by @DriveThruHR to share 'The Employee Engagement Lifecycle' Series commissioned by The Workforce Institute at Kronos Incorporated and WorkplaceTrends.com.Survey data shows a changing mindset about hiring boomerang employees – i.e. someone who left an organization, for whatever reason, and then rejoined that same organization at a later date. Tune in to know more details about the survey.

    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares their knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics every day at 12:00 pm Central Time.  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.  ?