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A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers?
It is known customer communities can be an incredible source of support, for both your customers and your organization.
In this episode, I have invited Michael Pace (Customer Support & Community Management Executive) to join myself on Voice of the Customer Radio to discuss “Community”.
Learn about communities and community management for all levels of the enterprise Uncover the tremendous benefits of this unique “self” service tool Step by step assessment guide on how to get started Technical options available for you Questions to Reviewed:
What is a community or support community? And how are they beneficial/
How do they impact engagement? C-Sat? Reducing Costs? Driving top line growth?
How did you get involved in communities?
Where do you start?
Once you are up and running, how do you keep your customers engaged?
How do you get executive buy in to pursue?
People – what kind of people do you need to be community managers? How do you hire/
What kinds of tools are available?
Are there any resources to help get folks started?
Dr. Gary Rhoads, founder of Allegiance and renowned expert in customer feedback, loyalty and engagement, stops by to talk to us about the science of customer engagement. He also discusses how you can begin implementing engagement techniques today! Are your customers merely satisfied?
My guest will be Renee Azoulay. Renée, the Senior Vice President for Strategic Planning and Promotions at Ventura Associates International, is renowned as a marketing and promotional consultant to leading companies based on her talent, high energy "make it happen" professionalism coupled with her strategic marketing focus and passion for what she does. Her ability to generate substantial new business for her agency and surpass client objectives while providing on-going added value is what makes her such a success. She is a proven leader and self starter with a multi-disciplinary skill set across a broad range of categories. One of her fortés is in relationship building, where her keen sense of practicality and diplomat’s approach enable her to navigate complex interactions. In addition, Renee uses her research background, disciplined bottom-line orientation, creativity, and smarts to develop and manage fully integrated promotion initiatives for many Ventura clients she brought to the agency, including the NBA, MTV Networks, Nickelodeon, Spalding, SAP, A.O. Smith, TD Ameritrade, among others. Renee comes to Ventura with a ten year marketing and research background. At Bristol-Myers Squibb, she was part of multiple marketing teams for leading OTC brands including Excedrin, Bufferin, Nuprin and Comtrex. Prior to that, Renee worked at BBDO for three years on the DuPont and Scott Paper accounts and new business for BBDO (direct marketing). Renee holds a B.S. from Cornell University. She is a professional motivational speaker and has presented for organizations that include The NY Emmys, American Women in Radio & Television, Columbia University, the Professional Insurance Marketing Association, The Brand Activation Association (BAA, formerly the PMA), the eMarketing Association, the NY Builders Show, among others.
What is the connection between engagment and influence? Does work that motivates you have to come as the cost of a competitive salary? Natalie Holder-Winfield talks to Christoph Lueneburger, author of A Culture of Purpose: How to Choose the Right People and Make the Right People Choose You about these and many other questions that challenge the notions of engagement in today's organizations. During this interview, you'll hear how engaged employees add to the diversity of thought in our offices and often contribute new thoughts and improvements. You will also learn how engaged employees are necessary for keeping an organizational mission and purpose honest and in check.
The TalentCulture #TChat Show is back live on Wednesday, October 22, 2014, from 7-8 pm ET (4-5 pm PT).
Last week we talked about how to use company culture to attract candidates, and this week we’re going to talk about engagement and the culture control panel.
Culture is increasingly a legitimate business concern in the world of work, and that means methods for measuring and managing it are more critical than ever before.
The problem is, when businesses scale at any speed, operational concerns often take priority over people concerns. When left unchecked, rapid growth “grooms” disengaged workers and then the problems mount when leaders realize how difficult it is to hire and retain top talent.
And by the way, high-performers can smell a poorly managed culture from a mile away. Add to that the fact that employee tenure continues to shrink and the prospect of building a strong, sustainable culture grows even more grim.
This week’s guest will share five important points of culture that all businesses from startups to blue chips can use to build employee engagement and improve retention — and extra profit — from day one.
Join TalentCulture #TChat Show co-creators and co-hosts Meghan M. Biro and Kevin W. Grossman as we learn how to measure culture via engagement with this week’s guest: Josh Levine, Director of Strategy and Founder at Great Monday and Co-Founder of CultureLab.
Thank you to our sponsors and partners: Dice, RIVS, GreatRated! of Great Place to Work, TalentWise, SAP/SuccessFactors, IBM Smarter Workforce, CareerBuilder, PeopleFluent, Fisher Vista and HRmarketer Insight.
Special Guest: Gloria Lombardi of Simply Communicate
Passionate about internal communications, social media, enterprise social networks, employee engagement, journalism and publishing. Gloria is the Community Manager, Webmaster and Reporter at the on-line publisher simply-communicate.
Join us as we talk about how social business is changing the world of work and what the implications are for engagement and internal comms.
Host: Jo Moffatt
Tomas Mejia and Jennifer Garcia Rosendo (2nd Year Buell Fellow) are members of the ECE Committee for the State Advisory Committee for Parent Involvement in Education (SACPIE). Tomas and Jennifer will be joined by guest Alberto Torres and a few parents to share insights into some of the work that SACPIE has striven to implement statewide. Learn why the group is passionate about supporting parent involvement from Pre-K through Higher Education. Please join these guests to hear more about the impact of parent engagement on children’s success in school and how the legislature has enacted statues to improve student achievement statewide. The show is hosted by Sofia Esteve-Sychla, 1st Year Buell Fellow and passionate advocate for parent involvement in education.
The TalentCulture #TChat Show is back live on Wednesday, November 12, 2014, from 7-8 pm ET (4-5 pm PT).
Last week we talked about productivity and e-mail excellence, and this week we’re going to talk about how global megatrends impact engagement strategy.
For better or for worse, mind you. Consider the fact that the world is undergoing unprecedented change, driven by six global megatrends: Individualism, Digitization, Technological Convergence, Demographic Change, Globalization 2.0, and the Environmental Crisis.
And while economies around the world continue to bounce back from the financial crisis, millions of people are thinking about their next career moves. Not just thinking either — Hay Group research forecasts that almost a quarter of employees worldwide will change jobs by 2018.
These megatrends come with profound implications for how companies will be organized and led. But if leaders don’t adjust their approaches to employee engagement now, they will be unable to attract and retain talent through these major shifts.
Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we learn about how global megatrends impact engagement strategy with this week’s guest: Mark Royal, Senior Principal at Hay Group who organizations design and implement employee engagement strategies.
Thank you to our sponsors and partners: SAP/SuccessFactors, Dice, RIVS, GreatRated! of Great Place to Work, IBM Smarter Workforce, CareerBuilder, PeopleFluent, Fisher Vista and HRmarketer Insight.
**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience
** Interview with Ashley Berg Jensen, Director of Global Employee Engagement at Coca Cola Enterprises: How increasing employee connection and commitment to the company drives customer focus and business performance. Ashley is responsible for measuring the engagement of 72,000 employees globally and designing and implementing strategies to turn employee insights into action across the business. Her organization has facilitated CCE’s journey to increase employee engagement. Coca Cola Enterprises is the largest non-alcoholic bottler in the world. (23:31; this interview is highlighted in the article: Recognize Employees for Improving Customer Experiences.)
Customer Service is something that I am always talking about. Working within the senior care industry I marvelled at how Customer Service took on many forms. I truly believe that my experiences with residents, family members and care professionals is what has shaped my view of Customer Care.
Today, I will be talking with Corey Poirier, author, speaker and radio host about creating A+ Customer Experiences. I also hope to ask him how being a musician and stand up comedian has helped him to hone his craft of speaking and how these 2 things have influenced how he approaches Customer Interactions.
Learn more about Corey Poirier.
Thank you to our Sponsors:
Hurricane Marketing Enterprises
Private Duty Network
Thrive Assisted Living
Seniors Blue Book
Mystic Waters Media
Here is a call to action from Janice Clark, owner of BizMSolutions and the host of Social Media Help Not Hype. Several years ago people were frustrated and confused about how to get more engagement out of their work on Facebook. Small businesses didn’t understand what to post or when to post it. They needed help and Janice decided to provide them with a solution that would let them take matters into their own hands. We created a networking partnership that led to more posts and engagement for the people who participated regularly. It was all completely free!
The world has changed since we ran our last Facebook experiment. Businesses are no longer frustrated, they are completely fed up! Facebook has been steadily dropping our reach and unless you have money to spend on advertising, you can almost count on being all alone on your Facebook page. If you are ready to increase engagement and join us in a great experiment, give us a call here at 646 595 3163 and be sure to connect with Janice on Facebook and get your Facebook engagement going again.
Thank you to our show sponsor Order Out of Chaos. Meet all of our sponsors in our Mompreneur Marketplace on our website.
Be sure to like us on Facebook, follow us on Twitter and email firstname.lastname@example.org with comments, questions and information on how you can become part of the WoMRadio family!
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The Watch D.O.G.S. (Dads of Great Students) Program is the largest school based father engagement program in the nation with over 4000 schools participating.
Our featured Top Dog Coordinator is Angie Pittman of Midway Elementary School in Alpharetta, GA. Angie took over the program after Superstar Top Dog Melissa Grohovac graduated to middle school with her youngers son. Midway Elementary is the flagship for the Watch D.O.G.S. Program in the Forsyth County School District, which is in NorthEast Metro Atlanta. More than 20 schools in Forsyth and Fulton Counties have launched the Watch D.O.G.S. program as the result of the leadership of Principal Todd Smith and the parents of Midway.
Our Special Gueat is Mr. Michael Knowles, Chairman of the National PTA Male Engagement Committee. Mike will talk about the work of the committee and the outcomes of the recent National PTA / Watch D.O.G.S. Male Engagement Conference in Atlanta.
Each week, WatchDOGS Radio host Keith Schumacher and co-host Chris Danenhauer discuss how this program is impacting families and schools across our nation and in four foreign countries.
Please join our audience and call in with your questions and comments.
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