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  • 00:56

    Communities for Customer Support and Engagement

    in Business

    Overview:
    A majority of organizations are using some sort of community based support model or have considered doing such.  The question is, are you seeing the results and cultivating real relationships with your customers? 
    It is known customer communities can be an incredible source of support, for both your customers and your organization. 
    In this episode, I have invited Michael Pace (Customer Support & Community Management Executive) to join myself on Voice of the Customer Radio to discuss “Community”.
    Objectives:
    Learn about communities and community management for all levels of the enterprise Uncover the tremendous benefits of this unique “self” service tool Step by step assessment guide on how to get started Technical options available for you Questions to Reviewed:
    What is a community or support community? And how are they beneficial/
    How do they impact engagement? C-Sat? Reducing Costs? Driving top line growth?
    How did you get involved in communities?
    Where do you start?
    Once you are up and running, how do you keep your customers engaged?
    Metrics?
    How do you get executive buy in to pursue?
    People – what kind of people do you need to be community managers? How do you hire/
    What kinds of tools are available?
    Are there any resources to help get folks started?

  • 00:15

    The science of Customer Engagement

    in Business

    Dr. Gary Rhoads, founder of Allegiance and renowned expert in customer feedback, loyalty and engagement, stops by to talk to us about the science of customer engagement.  He also discusses how you can begin implementing engagement techniques today!  Are your customers merely satisfied?  

  • 00:30

    Show #128: The Neuroscience of Engagement

    in Business

    Amy Brann, of Synaptic Potential


    Amy passionately delivers the message that you and your organisation have a huge amount of potential that can be better accessed if you understand how to work with your brain optimally.


    Leaving UCL medical school Amy ‘s company, Synaptic Potential, works with orgnisations strengthening their strategy, culture and performance. The team works globally sharing reliably simple applications of neuroscience that lead to game changing insights and results.


    Having partnered with Bangor University’s Behavior Change Centre the trainings gained additional credibility from the input of thorough researchers.


    She is the author of ‘Make Your Brain Work’ & ‘Neuroscience for Coaches’ & ‘Engaged: The neuroscience behind creating productive people in successful organizations’.


    Join us as we talk about the neuroscience of engagement. Looking at the cutting edge game changing insights we can take from the world of science to provide reliably simple ways to move forward. Offering ways to turn organisations on their heads with radical shake ups, or ways to just incrementally inch in the right direction.


    Host: TBC

  • 00:27

    Your Employees Need To Think Like A Customer, Too.

    in Business

    Often, there's a huge disconnect between employees and Customers.  Even the best employees sometimes wish they didn't have any more Customers that day or complain that Customers are asking too many questions or other things that send out negative energy.


    On this episode, I'll share some things you can do to get all your employees on the same page and thinking like a customer.


     


    Join me tonight, Februrary 8th at 5:30 pm EST for another episode of Think Like A Customer Radio.

  • 00:41

    SUPERINTENDENTS IMPROVING PARENT-TEACHER CHILD ENGAGEMENT

    in Education

    SUPERINTENDENTS  IMPROVING PARENT-TEACHER CHILD ENGAGEMENT


    AASA wants Superintendents to focus in on these factors which create the achievement gap. Julie Gilbert Newrai , CEO ,AASA partner PreciouStatus,  is our guest 


    Presented by KNOWLEDGEWORKS

  • 00:30

    Think Like A Customer To Make More Money

    in Business

    We all wear two different hats.  One is the business owner and the other is the Customer.  We rarely put the Customer hat on when we're doing business owner stuff.  There is a huge opportunity to  make a lot of money in your business by thinking like your Customer thinks and making sure you give them what they want.


    Join me Monday, February 1st  at 5:30 EST to learn more.

  • 00:18

    Tips for Increasing Your Workplace Presence in 2016

    in Business

    Have you ever wondered why some people get noticed and others don't? Start your new year off right with some strategies for increasing your presence. During this episode of the Employee Engagement Corner, Image Expert, Ron Rapatalo, offers some helpful tips for building a winning image and how to afford it. 


    Ron Rapatalo leads and supports hiring searches for leadership roles for school districts, charter schools and nonprofits independently and in partnership with firms including the Offor Walker Group.  As a product of NYC public schools, he saw the power of education and leadership to change his life and career trajectory.   Ron also does career coaching and men’s personal styling.  As a career coach, he gives career advice on how to navigate career transitions and present oneself from networking to interviewing.  Ron’s fifth grade teacher, Mr. Seluga was his most memorable coach for telling Ron he could choose ANY career he wanted. As a men’s personal stylist through J.Hilburn, Ron brings the tailor to a man’s home or workplace and provides wardrobe recommendations that accentuate a man’s personal style.   He believes that a well-dressed man is a more confident man.  


    Outside of work, he does kickboxing and yoga. He has been married for five years and has a beautiful (almost) two year old daughter, Sofia.  In his volunteer activities, he's active in the NYU Alumni Association, iMentor, React to Film, and Latinas on the Verge of Excellence (L.O.V.E.)

  • 00:30

    Show #133: A Coach Approach to Employee Engagement

    in Business

    Special Guest: Bob Hughes of The Forton Group


    Bob is a successful leadership consultant who has worked at senior levels in large organisations. With a track record in people motivation and project delivery, he has transformed corporate cultures to be more inclusive, engaging and coach-like. As well as being a director of the Engage for Success Foundation, he co-chairs the Guru Group. Bob is an acknowledged expert in the fields of leadership, talent management and employee engagement. He continues to coach leaders 1-1 – from graduates to the C-Suite – and has had particular success working with high potential leaders.


    Bob talks about why a leader who adopts a coach approach to leadership will be more engaging – directly addressing one of the 4 pillars of engagement.


    Host: Jo Dodds

  • 00:33

    Civic Engagement - How, Why, and the Benefit$$

    in Business

    Is it worth getting actively involved in your comunity?  Only if you do it right.  And this show Host Bart Jackson brings on Civic Engagement advocate and coach Jacque Howard to explain how to  reach out to your neighbors and reap a realm of benefits you've probably never considered.  The person who is esteemed well by his neighbors is a rich person indeed.  So it is with your company.  Jacque and Bart lay out the smorasbord of options ranging from arts and charitable patronage, to a united corporate effort that fosters literacy or cleans up the local environment.  They will guide you in selection and getting started on a beneficial program, with the most fulfillment attitudes.  Tune in and learn how you may enrich your self in so many ways by sharing the power of your business.   

  • 00:30

    Show #132: Visual Thinking and Employee Engagement

    in Business

    Special Guest: John Ashton of Crackerjack Visual Thinking


    Join us as we talk about what visual thinking is, how to get an organisation ‘visual thinking’ and how it can be used to engage a workforce.


    John helps to increase engagement by helping people explore and visualise their organisations story.


    Helping people throughout an organisation have a shared understanding the organisations story (often referred to as its strategic narrative) is a key part of any engagement strategy.


    His career began working in a variety of learning and development roles for Boots the Chemists including e-learning and behavioural competency development roles. He then went on to lead the learning and development function at Nottingham Building Society introducing a blended learning approach, overseeing the skills and behavioural development aspects of a major core systems implementation and designing the society’s first management and executive development programmes.


    Host: Jo Moffat

  • 00:31

    Show #127: Repositioning Employee Engagement

    in Business

    Special Guests: Andy Heath, co-founder of WeThrive; Piers Bishop, co-founder of WeThrive and Janine Osmond, Head of L&D at Salisbury NHS Foundation Trust


    At WeThrive we spend our working lives talking to people whose lot is to create or maintain an engaged workforce. They don’t always put it like that – the expressed desire might be to have a happy staff, or to improve employee retention, but what they actually want in the end is a workforce that really wants to engage with the company and their work. That doesn’t just happen, of course; it’s a consequence of getting a lot of other things right, so since 2011 we have been working on a way to help HR and L&D people move employee engagement out of the realm of ‘good idea, but…’ and into the very heart of the people-management efforts.


    Janine is in the ‘interesting’ position of trying to help NHS staff stay engaged with their work at a time when the organisation is under more pressure than ever to deliver more with less, and we’d very much like to hear from you too – please email us with questions or topics you’d like covered on the show, starting at 5.15 on September 7th.


    Host: Jo Moffatt