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What does etiquette have to do with business and more importantly why should you care? Tune in to Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse as they talk about business etiquette and many things that are overlooked when applying fines to yourself and your business. Learn why not using proper etiquette in your business can actually be costing your business.
What is etiquette in social media and how are you gaging if your social media marketing is working for your business? Join in as Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse discuss how to use etiquette when engaging in social media for your business.
in Self Help
Our Back-to-School Etiquette series continues
Do you know whose responsible for the condition of the building and the bathrooms at your children's school or community center? Due to an overwhelming response to our Back to School Etiquette Show about school bathrooms with Dr. Tom Keating, Project CLEAN, he is joining us again for part three and introducing Rod Roberts, Plant Engineer with the DeKalb County School System.
If you missed part one and two you may go back and listen to the archives:
Part One link: http://www.blogtalkradio.com/etiquette-lady/2015/08/09/what-is-etiquette-anyway#.VcaTBmmvLmR.gmail
Part Two link: http://www.blogtalkradio.com/etiquette-lady/2015/08/23/what-is-etiquette-anyway#.VdpC4xmQWVI.gmail
in Self Help
Back To School Etiquette part two. We will continue our conversation with Dr. Tom Keating, Project CLEAN a 45 year educator who cares about the condition of our school bathrooms. Dr. Keating shares with us what parents and students can do to ensure children have safe and hygienic school bathrooms.
In case you missed part one on August 9th you may go back and listen to the archived show:
In this episode, Cynthia Lett interviews Reginald and Rebecca Mark-Hansen - professional business entrepreneurs from Ghana who have been expats in the United States for the past 4 years. Reggie and Rebecca will take the best practices of American business to Accra, Ghana. The conversation focues on how business etiquette is key to setting their businesses apart from the competition.
Reginald Mark-Hansen is an International business focused Human Resources Professional and the founder and Chief Ideation Officer of the newly established Ghana based Hansen Human Capital, a specialized HR firm focused on helping businesses especially SMEs use proven and customized data driven HR methods to enhance the workplace environment and the bottom line.
Highlights from Reggie’s 20+ years in Human Resources:
Global Head of HR, Advisory Services International Finance Corporation, a member of the World Bank Group.
Head of HR, Shell Africa Downstream, Francophone and Portuguese Markets
HR Director, British American Tobacco West and Central Africa
HR Lead – Shell Downstream Africa, Mergers, Acquisition and Divestment team
Rebecca is a result focused financial, customer services and logistics professional. She is the co-founder of the Ghana based ‘All Things Rental’, an events, light equipment rental and moving services firm focused on delighting its clients. Rebecca brings exceptional customer service insights and how its effective positioning generates impactful business outcomes.
Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular. We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization. The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.
ABOUT JENNIFER BROWN:
Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.
Highlights from Jennifer’s 25 years in Human Resources include:
Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
Senior and Staff Consultant at Anderson Consulting (Accenture).
Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.
Kara Ronin returns to What's The Word? to chat about international etiquette.
Kara founded Executive Impressions, an international business etiquette training and consultancy in Lyon, France.
They work closely with companies and professionals to refine and polish their executive presence and help them communicate with clarity and precision in their own country and abroad.
Kara was featured in media outlets like Business Insider India and Time
Western companies wanting to do business in Greater China are in for a culture shock; yet, the prospect of accessing one of the world's largest markets is both intriguing and alluring.
Discover how to successfully navigate this terrain when we welcome Nicholas V. Chen, founding partner of the Pamir Law Group, who has successfully completed hundreds of foreign investment transactions into China as well as assisted the Chinese government, private and state-owned enterprises in completing outbound investments and transactions.
Nic understands both East and West cultures and business styles. He's U.S. born and raised; yet, he's has been traveling to China since 1973. With an undergraduate degree from Yale and a law degree from New York University, he is eminently qualified to bridge between China and the rest of the world and provides powerful tips for how you too can successfully navigate doing business in Greater China.
Discover how to get started, how to deal with intellectual property issues, how to deflect requests for bribes, and much more.
This episode is proudly sponsored by the Legal Leverage® Academy.
Governor Jerry Brown signed AB 2365 into law on September 9. Dubbed by some as the "Yelp bill," it adds a new section to the Civil Code preventing contracts from containing clauses that limit a customer's right to make statements about the business.
Join Bill, Rick and Steve to examine the bill’s potential affect on your business.
Bill Bernard – WFBLegalConsulting.com
Steve Smith – GrowthSourceCoaching.com
Rick Moscoso – R2VisualStudios.com