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"Talking Business" with Ken Kraetzer. Today's guest is Garrett Mullins, Chief Sales and Client Service Officer of www.StatesideBPO.com headquartered in Fort Myers, Florida a company which utilizes "virtual" contact center technology to service calls and social media contacts for clients utilizing veterans and disabled Americans setup to work from home.
Garrett Mullins has extensive contact center business process experience having served as a Senior Consultant at Eventus Solutions Group, where he lead implementation of contact center solutions (Outsourcer, ACD Platform, and CRM Selection/Implementation) for one of the largest state-based Affordable Care Act Health Exchanges, was a key participant in the stabilization of state based Health Exchanges in 2014.
Mr. Mullins worked for IBM Global Services and lead business units at Interland, Covad.com, AutoWeb.com, Strategic Unit VP for Teletech, and managed call centers for Purolator Courier and FedEx. The graduate of Auburn University and Executive Study at Tuck School of Business – Dartmouth College. Contact Garrett on firstname.lastname@example.org or 1-888-959-0094
Ken Kraetzer is Vice President with Harrison NY based CBSI on programs that provide loyalty and usage benefit programs to major credit and retail card brands as well as providing contact center mangement supervision. Prior to CBSI, Ken worked in card and financial marketing at Chase Manhattan Bank, Dean Witter, American Express, and Herbert Dunhill Associates. He is a graduate of Providence College and an MBA from Iona College. Reach Ken on kkraetzer@CBSIservices.com or 914-630-3457.
WELLS FARGO BROKER PRICE OPINION (BPO) TO REMOVE PRIVATE MORTGAGE INSURANCE (PMI) HUGE APPRAISAL ERRORD WITH LOW APPRAISAL PMI REMOVAL DENIED REAL ESTATE APPRAISAL COMMISSION
"the daily complaint"
Every weekday we answer client complaints on The Daily Complaint to provide direction and resources for both the person complaining as well as other consumers experiencing similar issues whether it be mortgage fraud, loan servicing escrow issues, loan modification runarounds or denials, short sale refusals, deed in lieu negotiations and credit card debt collector abuses and fraud violations.
I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" like Bank of America and Citi but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.
We are committed to answering consumer complaints and addressing everyday credit and debt issues on The Daily Complaint and I thank you for your continued support!
We hope you enjoy the Show...
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THE DAILY COMPLAINT - LIVE WEEKDAYS AT 8:30 AM PT (CA) & 11:30 AM ET (NY)
in Real Estate
Nicole Ocean, the founder of the BPO Automation Group, joins us to discuss the state of BPO's in 2014 - the best companies to apply for, which providers are doing the highest order volume in today's market, and how her software can help agents to streamline their BPO completion processes to save time and make money doing Broker Price Opinions.
Take Action : Schedule a Free 1-on-1 Coaching Call or Visit Tim & Julie Harris® Real Estate Coaching
Double Your BPO Income and Increasing REO Listings in 2011 by Automating!
BUSINESS CREDIT RADIO is honored to welcome Mr. Andre Casterman as our featured guest speaker. André heads up SWIFT’s strategy and business development in the Corporate and Trade markets. His responsibilities cover payments and cash management, treasury, trade and supply chain finance. André is also a Member of the Executive Committee of the Banking Commission of the International Chamber of Commerce (ICC) where he co-chairs the Bank Payment Obligation project.André was previously Director of SWIFT France and SWIFT's global relationship with BNP Paribas, SWIFT’s fourth largest customer. From 2001 to 2005, André led SWIFT’s product and business development activities in low-value payments and rolled out SWIFTNet FileAct in that market. Since then, SWIFTNet FileAct has widely adopted by banks to exchange payment and cash management files. From 1997 to 2001, André contributed to the design and commercialisation of SWIFT’s new IP-based messaging portfolio (SWIFTNet), which has now become the foundation of all SWIFT activities.André joined SWIFT in 1991 in Information Systems, where he contributed to numerous IT projects, including the roll out of SAP in support of SWIFT’s order-to-cash processes. André has a Masters in Management and a Masters in Computer Science from “Vrije Universiteit Brussel”, and a degree in Applied Economics from “ICHEC Brussels”.
BUSINESS CREDIT RADIO is sponsored by Back2Work USA Fund and Business Credit Workshops.
Tom Hopkins carries the standard as a master sales trainer and is recognized as the world’s leading authority on selling techniques and salesmanship. Over 5 million people on five continents have attended Tom’s high-energy live seminars. Tom personally conducts 30+ seminars each year traveling throughout the world. He is the author of 18 books, including “How to Master the Art of Selling™,” which has sold over 1.6 million copies worldwide. His latest book is titled, “When Buyers Say No” and is receiving phenomenal reviews from sales professionals
Francis Jackson attorney who specializes in disability law for those seeking veterans disability benefits and social security disability benefits. A founding partner of Jackson & MacNichol. He was honored by the National Academy of Best Selling Authors with a "Quilly" award for his contribution as a joint author to the Amazon best selling book, "Protect and Defend"
John Ratzenberger American actor, voice actor, and entrepreneur. He is best known for his role as Cliff Clavin in Cheers and his recurring supporting/minor cast roles in Pixar films
Jagdish Dalal internationally renowned expert in the field of Outsourcing and Information Technology. He has been elected to the Outsourcing Hall of Fame in recognition of his accomplishments and contribution to the profession. He has been a senior executive at companies like Xerox, Carrier, Unisys and was a founding partner of BPO practice at PricewaterhouseCoopers. Jag’s series of lectures on outsourcing, Information Technology and management have been recognized as “pushing the envelope” in strategic thinking, while providing a practical framework for businesses- users and service providers alike
Transformative Business Process Outsourcing (BPO) is useful for manufacturing industries, but not limited to that area. Julie Meyers, vice president of marketing for Xerox Global Services, and Rich Baily, vice president of BPO for Xerox Global Services, continue their conversation on BPO and Document Outsourcing and how it can impact all industries and discuss the next steps to take in terms of transformative BPO.
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