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Breathing new life into quality. Changing the perception of quality ownership by engaging agents so they could see their ownership in the process. The mission is building customer loyalty by providing a quality service experience the first time, every time.
Join us as we talk with Toni Roberts, Diector at Delta Dental of Michigan, will be sharing her insight on Quality Transformation.
Antoinette Roberts, director of Regional Operations, has been with Delta Dental of Michigan since1983. Prior to assuming her current role in 2006, Roberts served in various positions including director and manager of customer service. While overseeing the department, she executed implementation of large and national accounts and served as the direct point-of-contact for clients. In 2002, Roberts led the customer service department to its first BenchmarkPortal award, which recognizes the outstanding efficiency and effectiveness of the company’s call center. She is responsible for providing on-going service and support for large accounts, maintaining strong working relationships, offering problem resolution and retaining existing clients. In addition, Roberts manages two large accounts including the State of Michigan and the Michigan Public School Employees Retirement System (MPSERS).
THE TEACHER COLLABORATORY
THE CENTER FOR TEACHING QUALITY,
CTQ presents 'BECOMING A TEACHER ADVOCATE"
You'll hear Jessica Cuthbertson, a National Board Certified Teacher from Colorado talk about why all should be involved in promoting quality education?...for all
www.teaching quality.org @teachingquality @jcuthy
Presented by PEARSON RESEARCH AND INNOVATION
Tamara St. John, Author of Defeat Cancer Now, joins us this Wednesday on The Best Years in Life Radio. Tamara is an Amazon bestselling author, motivational speaker, published writer, business owner, avid researcher, and adjunct professor of Financial Management and Accounting. Diagnosed with breast cancer in 2009,she healed using natural methods described in her book.
During the first half hour, Tony will go over additions to our website and talk about "Is the Human Race Headed for Extinction."
During the second half hour, Luella will continue her series on the benefits of muscle testing.
in Indie Music
Please join us this Sunday, November 16, 2014 @ 6:30 p.m. with your hosts Evg. Globee Pope and Min. Derrick Tuggle, as they take off on another Indie flight on "Glorious Gospel Vibes"! This week, their special guest will be Grammy Award Winner, Nathan Best. After having a successful singing career with R&B Greats like the legendary O’Jays and Levert, Nathan Best has returned to his roots, Gospel Music. Also in da' house will be Min. Lois "Candee" Vernon with 'Inspiration Corner'. So don't see 'bout it, tune in and be 'bout it!
in Self Help
DAVE PELZER # 1 New York Times and # 1 International Best Selling Author & Recipient of The National Jefferson Award
Dave has experienced a truly extraordinary life. At age 12 Dave was rescued and placed in a series of foster homes until he enlisted in the U.S. Air Force at age 18. Even with all that was against him, Dave was determined to better himself - no matter what the odds.
Some of Dave’s distinctive accomplishments have been recognized through a number of prestigious awards, as well as personal commendations from Presidents Reagan, Bush, Clinton and George W. Bush. Honored as one of the Ten Outstanding Young Americans, Outstanding Person in the World, and the National Jefferson Award.
Dave is the author of eight inspirational books. His latest book, Too Close To Me reveals the middle-aged consequences to A Child Called “It”. Dave’s first book, A Child Called “It” has been on the New York Times Best Sellers List for over 6 years.
Dave is a living testament of a self-made man, who as an optimist strongly exudes resilience, service to mankind, personal responsibility and faith in humanity.
Connect with Deb at DebScott.com
Get your copy of The Service Cost Paradox
My guest, Tripp Babbitt, is a long-time advocate of the work of the late Dr. W. Edwards Deming and created his company to help service organizations apply his philosophy. Tripp had been an executive for a Fortune 500 company and CIO in State government. He now spends his time working with service organizations in many industries including radio stations, engineering firms, information technology, government, telecoms, banking, and insurance.
In addition to his consulting practice, Tripp produces and hosts the Deming Institute podcast. He writes several articles and columns for IQPC and Quality Digest. He keynotes on the work of Dr. Deming and continual improvement.
He is also creator of the 95 Method. The 95 Method was created to assist service organizations build customer trust, improve morale and give management focus.
The 95 Method was inspired from the difficulty in US organizations’ adoption of Dr. Deming’s philosophy.
Ani Alexander: a wife and a mother, a bestselling fiction author, a podcaster.
Ani used her business education to enjoy a successful corporate career for more than 12 years. But at some point she felt that the job had lost its value. The corporate job cannibalized everything she wanted to do with her life. It left no time for a healthy personal life or simple life pleasures. And what is more important it killed her dreams.
It took Ani long time to realize her true passion and calling, and even more courage to take the first step to living it. Looking back, it was the best decision she ever made.
Today, Ani is passionate about living every breath of her life with zeal and gratitude, and is dedicated to helping others make their dreams come true too. Her coaching, writing and speaking are created from her raw authentic true life experiences, success and failures.
Connect with Deb at: http://www.DebScott.com
Join us this week as we welcome the Americana/Folk Rock band, Sundy Best. Hailing from Prestonsburg, KY., front porch melodies and song lyrics grown out of the rocky topsoil of Eastern Kentucky’s Appalachian Mountains intertwine Sundy Best’s roots in every song they sing. In exciting news for December 2014, Sundy Best just released their third eOne album "Salvation City". The new album is available at all major media outlets. With each step along the way — even the quick-step nature of rolling out music almost as quickly as they can write and record it — you hear the maturity, the confidence and the capability of this duo rise and rise, especially on the tracks that make up "Salvation City", a mythical place Jamerson describes as more an attitude than anything concrete. In addition to recording and preparing the new album, they have been touring extensively and are currently preparing for a early 2015 tour in Canada. As Kris Bentley and Nick Jamerson join us live this week, we will discuss all the exciting details about their new album. In addition, we will feature music from their new release, catch up with all that has happened in their career since their previous appearance with us, along with their plans for the future. Also, we will ask them to share their message for the troops. Please be sure to visit Sundy Best at http://www.sundybest.net and also join their Kinfolk Movement at http://www.sundybest.net/kinfolk Fans are welcome to call in and speak live with with them during the show (718) 766-4193. If you would like to participate in the live chat during the show, you must sign up on the show site first and then log in during the show. As always we will give shout outs to our deployed military listeners. Our message to the troops....WE do what we do, because YOU do what you do.
Lisa Lent, Founder and CEO of Vitalah, creators of Oxylent
Lisa Lent is founder and CEO of Vitalah, creators of Oxylent. Oxylent is a 5-in-1 daily multivitamin?all in one refreshing drink. Containing only the highest quality nutrients in their most absorbable forms, Oxylent empowers vibrant health so you can get the most out of life.
To learn more about Lisa Lent, click here.
Call Topic: Boost Your Immunity with High Quality Nutrition
Learn about how nutrients can boost your immune system
Discover the difference quality makes to absorption & efficacy
Learn about the advantages of effervescent delivery technology
Discover the benefits of a daily effervescent multivitamin
Call Offer: http://www.jointheselfcarerevolution.com/speaker/lisa-lent/
in Self Help
Our highlight of 2014 on Your Life Now radio show is having Dr. Bruce Lipton as our guest. Allow me to present the Bestselling Author BRUCE LIPTON as our best of the best guest in 2014.
Dr. Bruce Lipton is a developmental biologist, a stem cell biologists who is best known for promoting the idea that genes and DNA can be manipulated by a person's beliefs. His books include 'The Biology Of Belief', 'Spontaneous Evolution', ‘The Wisdom of Your Cells’ and "The Honeymoon Effect”.
Dr. Bruce Lipton is an internationally recognized leader in bridging science and Spirit.
I love what Bruce had to say about Perception: "We can control our lives by controlling our perception.” He also said: "Learning how to harness your mind to promote growth is the secret of life."
For more information or to have the transcript of this episode or any other episode from Your Life Now Radio show, contact us at http://YourLifeNow.info
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