SORT BY Relevancy
A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
in Self Help
Brew Your Best Life in 2015 with Elizabeth Hamilton-Guarino. Elizabeth is the CEO of The Best Ever You Network and a best-selling author of the book PERCOLATE – Let Your Best Self Filter Through. Elizabeth will walk listeners through The PERCOLATE Process, which is will help guide you and your lifestyle to be the very best they can be.
When we Percolate, we gradually improve ourselves and others as our message we share with the world expands. When we are our best self, we touch the lives and hearts of others in positive, compassionate and often enlightening ways. To begin Percolating and being our best, we must first understand that our life opens up when we shift our energy into our passions and talents that tap into our soul. This, combined with developing and using your own set values, goals and a belief and behavior system, will support the lifestyle changes you wish to make to brew your best life. You go where you place your energy. The 9 points I have created in The PERCOLATE Process will help you ultimately “Percolate Peace.” The points will help you profoundly shift your life – and - you’ll have some fun along the way.
For more information visit www.ElizHamilton.com and www.BestEverYou.com
To buy your copy of Percolate http://www.amazon.com/Percolate-Your-Best-Filter-Through/dp/1401942989
Tweet Elizabeth @BestEverYou or like on Facebook at ElizabethHamiltonG
in Self Help
Join Nancy Reid & Lisa Smith – publishers of Big Blend Radio & TV Magazine, for Day 2 of Big Blend Radio’s Quality of Life Radio Expo, airing live from the historic Coronado Motor Hotel in Yuma, Arizona
- Janice Lennard – Yoga and Pilates Instructor who has been involved with ballet, yoga, and pilates through study, practice, and instruction for over 65 years.
- Cynthia Johnston, Herbalist and owner of MoonMaid Botanicals discusses Herbs as Aphrodisiacs.
- Chalky White – Ski Instructor, Keynote Speaker, Author of best-seller ‘The 7 Secrets of Skiing’
- Dennis Yang – Founder of Papa Didos Ideals Foundation, author and endurance athlete on an 11,000 mile run around the US for children's literacy and health.
- S. Ward Heinrichs Esq. - Partner at Backstrom & Heinrichs Attorneys at Law in San Diego will discuss Harassment in the workplace.
Today's Kind Voice comes from Team Quality, a self-comtained label of amazing producers, song writers, and singers. Two members of Team Quality join us: D Cam and Estevan Johnson. D Cam is a former DJ-turned producer and song writer from Philadelphia, PA who has 14 years of music industry experience. Estevan Johnson is considered a veteran having a musical journey that started at the age of eight and a career that has seen him on Star Search and performing in front of thousands. D Cam and Estevan bring their talents together creating a dynamic sound few can duplicate.
in Self Help
Join Nancy Reid & Lisa Smith – publishers of Big Blend Radio & TV Magazine, for Day 1 of Big Blend Radio’s special Quality of Life Radio Expo, airing live from the historic Coronado Motor Hotel in Yuma, Arizona.
- Meg Blackburn Losey, PhD – Author ‘THE CHILDREN OF NOW...EVOLUTION: How We Can Support the Fast-Forward Evolution of Our Children and All of Humanity’
- Mae Edwards – Singer-songwriter, violinist, recording artist, author 'Starlette & Saint: A Memoir On Dualism’
- Asher Fox, C.Ht,.Sc.B. – Author ‘Fat to Fearless: Enjoy Permanent Weight Loss and End Emotional Eating...For Good!’
- Aggie Garcia – Fashion designer and owner of Illusions by Aggie discusses Sewing History.
- Glynn Burrows - Norfolk Tours in England explains ‘Why Buy Local?’
Breathing new life into quality. Changing the perception of quality ownership by engaging agents so they could see their ownership in the process. The mission is building customer loyalty by providing a quality service experience the first time, every time.
Join us as we talk with Toni Roberts, Diector at Delta Dental of Michigan, will be sharing her insight on Quality Transformation.
Antoinette Roberts, director of Regional Operations, has been with Delta Dental of Michigan since1983. Prior to assuming her current role in 2006, Roberts served in various positions including director and manager of customer service. While overseeing the department, she executed implementation of large and national accounts and served as the direct point-of-contact for clients. In 2002, Roberts led the customer service department to its first BenchmarkPortal award, which recognizes the outstanding efficiency and effectiveness of the company’s call center. She is responsible for providing on-going service and support for large accounts, maintaining strong working relationships, offering problem resolution and retaining existing clients. In addition, Roberts manages two large accounts including the State of Michigan and the Michigan Public School Employees Retirement System (MPSERS).
REACHING RELUCTANT LEARNERS
THE CENTER FOR TEACHING QUALITY
Our guests are Nancy Barile, a National Board Certified Teacher of English Language Arts at Revere High School in Massachusetts and a blogger with the Center for Teaching Quality. She’s joined by her former student Eddie Scofield, now an education major at Salem State University.
Presented by PEARSON RESEARCH AND INNOVATION
The fact of the matter is we all deal with STRESS and worry. Life deals us curve balls and what do we do with that? How do we respond when stuff doesn't go our way? How can you be so filled with joy that it actually permeates out of every part of you and actually changes the atmosphere around you? I am starting a 15 minutes web based radio show to help you get more organized mind, body, soul and spirit! And get in alignment with your calling and stay on target with your goals. Each day a new topic and it will involve all the areas of our lives that are most commonly under attack from negative forces that threaten to take us off our best. Performing at the highest and best level each day is my hearts desire for you and I am spending my own money and time to invest whatever resources I can into helping you gain peace and joy and wealth in your life. Tonight I am going to help you get lined up with setting goals and getting your mind right for a great day tomorrow. Then we are going to take a daily journey toward seeing our wildest and craziest goals realized and accomplished and whatever we want we are going to get it together and we are going to have more fun than ever before and life will pay you BIG time when you play to win. As your servant here I am to help you on your path!
Beecher Grogan is the Executive Director of Lucy’s Love Bus and the mother of our founder, Lucy Grogan. She has two other children named Jane and Eli. Beecher lives in Massachusetts with her children and her 2 tiny dogs, Lukie and Big Papi. Beecher is a featured writer in the book, 'Twelve Breaths a Minute', a series of essays that has been highlighted on National Public Radio. She has also written a book for children with cancer called 'A Lion Inside' that is now available for purchase from our online store. Beecher’s boundless enthusiasm and drive are only matched by her passion to deliver comfort and quality of life to children with cancer. She has made it her purpose and personal mission to do everything possible for pediatric cancer patients around the country. Beecher is available for speaking engagements for children, teens or adults to share Lucy's story and her message of hope, humor and inspiration.
The Love Bus has been custom designed to fit a massage table in the back, with a pop-top to allow room for a massage therapist to stand while working on a client. Originally used in our flagship program called "Acupuncture on Wheels," our fair lady today is mostly spotted at parades and fundraising events, or she can come to your workplace to show the wonders of integrative therapies and to encourage employee giving campaigns for companies/businesses interested in our "Lucy's Pit Crew" Corporate Involvement Program!
Joy Radio's interview with Dave Pelzer, New York Times and International Best Selling author,on 2.18.15 at 11 a.m., ET!
Dave is the author of seven inspirational books. Dave’s latest book, Too Close To Me, which we will be talking about today, was released in the fall of 2014 on Kindle, and will be coming out in hardcover on April 7, 2015. Dave’s first book, A Child Called “It”, was on the New York Times Best Sellers List for over 6 years and Dave’s books have been on the same Best Sellers List approaching 13 years combined. As an author Dave is the first to have four # 1 International Best Sellers and to have four books simultaneously on the New York Times Best Sellers List.
Dave embodies Esprit: Spirit, Humor & Wit. As a child his resilience enabled him to overcome extreme life-threatening obstacles. As an adult, for over 25 years, Dave’s inspirational work has encouraged countless organizations and millions of individuals to recommit their efforts and remain steadfast to their personal convictions.
For over two decades, Dave has dedicated his life helping others . . . to help themselves. While many make excuses and seem pessimistic, Dave carries the banner in a nation where opportunities are endless in what he calls “The Greatness of America”. And through his work, you will too. Please visit Dave’s website www.davepelzer .com to get his full bio and learn more about Dave. And his books are on Amazon.
You The Best Invention Ever, hosted by Valencia Lyles-Saunders and Suzanne Rust, a dynamic duo. This segment is about all that is right in the world. The topics are targeted to show you all the amazing people in the world just like You.
Join them (347) 637-2319 and press 1.
This Valentine's Day you get a lovely present~for FREE. Nationally known TV and Radio star Linnea Star will be joining tv and radio personality Best Life Barb for a full two hours of FREE psychic readings. Linnea Star will give you the direction that you need to stay or move on!
Linnea Star will tell you WHEN you will meet the man or woman of your dreams.
Linnea Star has many talents! Linnea Star has a rare gift of being able to connect with wonderful souls who have passed on to the next realm of conciousness. Talk to your loved ones that have passed on with Linnea Star!
Call 347-637-1737 from 7 PM to 9 PM eastern to get your free reading on Saturday, February 14th!
Join Host Live Chats
There are no live chats in progress