SORT BY Relevancy
IQPC Podcast for the Government Contact Centre Technology Focus Day. Featuring our podcast interview with Rod Maxwell, Contact Centre Solutions Director (ANZ), AVAYA. Exploring the technical difficulties currently being faced within government contact centres, meeting the challenges of system implementation, and we assess the contact centres of the future, where to from here. Join IQPC live, visit www.gcctechfocus.com.au, or call IQPC enquiries on 02 9229 1000
Steve Lishansky’s guest today is Jane Hiscock, the President of the Farland Group. Jane has more than 20 years of extensive experience in strategic marketing, communications and consulting to leading technology, health and financial services companies. She founded Farland Group to help companies cultivate strategic insights and actions with the top 20 percent of their global client base. Her client experience includes work with organizations such as IBM, Fidelity, GlaxoSmithKline, Microsoft, MSCI, and Avaya. Jane speaks frequently at marketing and communications programs and industry groups such as the CMO Council, ITSMA, American Marketing Association and the Conference Board.
Steve Lishansky is the President of Optimize International, one of the 1st exec coaching firms in the US. He is a recognized leader in building high-value relationships, exec coaching & development, and improving organizational alignment & performance.
Join Steve's "Becoming an Indispensable Partner™ Program: Maximizing Your Impact, Value, and Results In Key Business Relationships” on 6/11-12 in Boston http://bit.ly/SteveLishanskyEvent
Join Rich as he interviews John Quaglietta, of Avaya about Future Contact Resolution. No it's not a typo. John will be discussing the way organizations are predicting customer behavior and responding before the customer even knows the need to call!
This is cutting edge and I hope you listen to this live interview. You can call in and ask questions live!
Darrell D. Morgan sits down with Annalisa Adams-Qualtiere, President of Altruistic Leadership and Ed Harris to discuss his leadership journey on Take-A-Lesson.
Get to know Darrell
Darrell D. Morgan is General Manager at Wal-Mart where he oversees delivering a profitable P&L while providing an excellent customer experience. Prior to becoming, GM at Wal-Mart, Darrell served as Directorat Target, where he was responsible for a District of 12 Stores with a revenue base of $500M, driving profitable sales and margin while maintaining payroll integrity and expenses per budget.
Prior to Target, Darrell was a Senior Vice-President at Bank of America where he served as Business Support Executive in the Treasury Services Organization. He managed the North America Servicing Operations with revenue base of $1.5B and $100M expense budget, and reviewed monthly operational expenses to insure alignment with finance partners and determine root cause of budget deviations, identify any risk or variance trends, manage the expense plan. He also held quarterly business reviews with the Regional Service Leaders to track operating results and team performance.
Darrell’s leadership & operational excellence & retail operations experience span more than 20 years across diverse industries with well-known companies such as Avaya, Lucent Technologies and Bell Atlantic/Verizon
Darrell earned a Bachelors of Science at the University of Tennessee-Knoxville, and an MBA in General Business from Howard University.
Please join us in welcoming Darrell D. Morgan to Take-A-Lesson
Join us to hear three different industry vendors on the front-line of driving new services and efficiencies in the emerging customer response channels (i.e. social, web 2.0, mobile, video, etc.). Must listen episode on the latest technology and service enhancements for Voice of the Customer Professionals.
Featured show guests include:
Salesforce.com (www.salesforce.com) - Fergus Griffin - VP Service Cloud Product Marketing
Verint (www.verint.com) - Greg Sherry - VP Marketing and Business Development
Avaya (www.avaya.com) - Molly True - Sales Enablement & Offer Manager
Marc Gingras is a serial entrepreneur with a successful track record as a venture capitalist.
Prior to founding Tungle, Marc was VP of Business Development and Product Marketing for Nimcat Networks, a leader in peer-to-peer (P2P) communication applications, until its September 2005 acquisition by Avaya Inc. Marc was previously a venture capitalist at Innovatech Montreal where he oversaw investments in numerous telecommunication and software companies.
Prior to joining Innovatech, Marc co-founded Gytek Inc., an e-commerce software company in Waterloo, Canada, which he eventually sold to Entrade Inc., a NYSE company. He remained with Entrade as Chief Technology Officer. Marc also managed the launch of “Chapters.ca “, a leading Canadian portal.
He continues to be actively involved in the community as an advisor for local technology companies and SOPAR, a NPO dedicated to reducing poverty in India. He also teaches Entrepreneurship in High Technology in the University of Ottawa’s MBA program.
Marc earned an MBA from INSEAD, a master’s degree in management sciences from the University of Waterloo, and a bachelor’s degree in mechanical engineering from the University of Ottawa.
According to new research from the Harvard Business Review, the wrong praise at the wrong time can harm workplace performance. We'll talk about all the forms of feedback you can give your coworkers and employees, and how to best use praise. Scheduled guests include Reut Schwartz-Hebron of the KindExcellence Institute (www.kindexcellence.com), and Larry Dennis of Turbo Leadership Systems (www.turbols.com).
Reut Schwartz-Hebron is the owner and president of the KindExcellence Institute, an international consulting company training managers and teams worldwide. Reut is a speaker, a radio and TV guest expert and a published author of OUTSWIM THE SHARKS, ENIGMAS OF MANAGEMENT, and the upcoming MANAGEMENT THAT RUNS DEEP. Her career started in the Israeli military where she served as a lieutenant raking commander in an advisory role, she then went on to work with corporations like Avaya, Intel and other industry leaders introducing thinking and emotional techniques that allow a combination of kindness and excellence to become the most effective approach in business.
Larry Dennis - As a dynamic motivational speaker, columnist, best selling author and trainer, Larry empowers teams to achieve "world class" performance.
Geoffrey Baird, Vice President and General Manager of Avaya, discusses unified communications. A technology that brings your phone, calendar, conferencing and messaging capabilities together to control them from any device, anywhere.