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We'll be discussing the 4 main approachs to conflict and their strengths and weaknesses
Contending an issue and how an adversarial approach can be benefical and harmful to negotiations
Ignoring an issue discussing when its best to ignore a conflict and when it is determental to a resolution
Yeilding in a conflict and how to come to a compromise + the danger of giving in to easily
Problem Solving Approaches like mediation and also times when problem solving just isn't possible
Special Guest: Ainsley Stewart
We continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation.
Dave Puckett has been in the enterprise technology consulting industry for more than 25 years. His area of concentration is utilization of Technology-enhanced Dispute Resolution and Dispute System Design for online dispute resolution systems for individual, Courts, and Fortune 1000 companies. Dave’s company ResolvNow Corporation launched “Settle-Now” one of the world’s leading online dispute resolution engine and their proprietary methodology Technology-enhanced Dispute Resolution (TeDR) which includes the option to include Emotional Intelligence and Electronic Negotiation in the dispute resolution processes.
Why do old, dysfunctional patterns for handling conflict re-emerge and persist in the workplace, even after providing training, policies or procedures for resolving differences constructively? This vexing phenomenon—a return to the status quo--plagues conflict professionals and team leaders alike. The main culprit is not individuals clashing; instead it is the team’s culture—the social environment—which sets communication patterns and strongly influences how members behave when they encounter conflict. But how do we get a handle on conflict at the work team level? First we need to concretely assess a team’s “conflict climate” and then take steps to improve aspects of the climate that are negatively influencing members’ conflict behavior. In this program Michael Dues will discuss a powerful online instrument for diagnosing conflict climate in the workplace. He will describe what it measures, how it can guide interventions to gain long term, sustainable improvement in conflict management, and why it is especially useful to use an online survey for this purpose.
Michael Dues: Former Head of the Department of Communication at The University of Arizona, Dr. Dues has extensive experience as an organizational ombudsman and management consultant. He is a Senior Partner at conflictclimate.com. He pioneered the concept of “conflict climate.” His recorded lecture course, “The Art of Conflict Management,” (in The Teaching Company’s “Great Courses” series) has been widely distributed throughout the English-speaking world.
If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program, Tammy Lenski, author of The Conflict Pivot: Turning Conflict into Peace of Mind, will discuss three simple practices you can do on your own, anytime and anywhere, to avoid the most common conflict resolution mistakes, understand why certain conflicts get their hooks into you, and figure out how to liberate yourself.
Dr. Tammy Lenski helps people excel at conflict resolution by mastering their reaction, problem solving creatively, and forging lasting results. A mediator, coach, speaker, author, and conflict resolution teacher, she has helped thousands of organizations, individuals, and mediators worldwide resolve conflict masterfully. Tammy was a founding faculty member of the world’s first master’s degree in mediation and has been featured in Bloomberg BusinessWeek, Inc, and numerous other publications. A member of the Association for Conflict Resolution’s Academy of Advanced Practitioners. Tammy was recognized in 2012 with the Association’s Mary Parker Follett Award for innovative and pioneering work in the conflict resolution field.
in Self Help
In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not be mutually exclusive—in fact, each is necessary to the other.
Bernie Mayer is a Professor of Dispute Resolution, at The Werner Institute, Creighton University. For over thirty years he has been a leader in the conflict resolution field. Bernie has facilitated many complex environmental conflicts, commercial and organizational disputes, interpersonal conflicts, public decision-making processes, and has an extensive background in family mediation as well. He is a founding partner of CDR Associates, a pioneering conflict intervention firm. Bernie is the author of many books and articles. His lastest book is, The Conflict Paradox, Seven Dilemmas at the Core of Disputes.
Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. Stephen is a nationally recognized expert on how to maintain your performance under pressure and the Chair of the Association for Conflict Resolution’s Taskforce on Safety in ADR.
Almost all of us grew up eating meat, wearing leather, and going to circuses and zoos. Many of us bought our beloved “pets” at pet shops, had guinea pigs, and kept beautiful birds in cages. We wore wool and silk, ate McDonald’s burgers, and fished. We never considered the impact of these actions on the animals involved. For whatever reason, you are now asking the question: Why should animals have rights?
Featured Guests Include
03:11 – Jane Velez Mitchell / Journalist & Fonder of JaneUnchained
11:50 – Shaw Simmons / Kitty Bungalo
15:16 – Randy Orloff / Spay Neuter Love
29:13 – Mariann Sullivan / OurHenHouse.org
41:15 – Patti Gibbons / Animal Communicator
59:30 – Psychic Medium Kerrie O’Connor, Psychic Medium Laura Lyn, Psychic Medium Lisa Caza
Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal journey into conflict resolution and peace-making and what keeps him here is this field. He will also share his philosophy of peace-making and what he believes can bring us closest to peace. His global work, research and teachings lead Ken to write numerous books including his most recent The Dance of Opposites which explores a new vision for conflict resolution and the use of language in conflict.
Kenneth Cloke is a mediator, arbitrator, coach, consultant and trainer, specializing in resolving complex multi-party disputes, including marital, divorce, family, grievance and workplace disputes, collective bargaining, organizational, public policy, and school conflicts, and designing preventative conflict resolution systems. He has worked in over 20 countries, and is founder and first President of Mediators Beyond Borders. He has published 11 books.
Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan. Zena is a lawyer and a former president of the Academy of Family Mediators.
Our century is permanently presenting paradoxical situations. Thanks to Globalization, the economical vicissitudes of Gambia can produce a decided influence in Bolivia. Even though the growth of the communication media is undeniable, people feel increasingly alone. Internet has burst into our lives to stay.
Alberto Elisavetsky, director of the non-profit social network ODR Latinoamerica, will speak with us about his experiences in the use of new technologies applied to conflict resolution in Hispanic America, and how this modality can provide quick and low-cost resolution to various sorts of conflicts.
Alberto Elisavetsky is the director of ODR LATINOAMERICA. Among his most remarkable achievements, there’s the agreement of professional capacitation in distance mediation with the Justice and Human Rights Ministries of the provinces of Salta and Córdoba, Argentina. Another training agreement was made with the School of Judicial Investigation of the Judicial Power of the State of Guanajuato, Mexico. He is the director of the Observatory of Conflict in the National University of Tres de Febrero, Argentina, dedicated to research and advance of conflict resolution through new technologies. He’s also a professor in the virtual modality of the University.
Tracy Culbreath has a passion for conflict resolution that began after pursuing her Bachelors of Science degree from the University of Central Florida in Interpersonal Organizational Communication. After observing the consequences of poor communication on a personal and professional level, she realized she needed additional skills to address the conflicts that often resulted from communication breakdowns. Tracy graduated from the University of Baltimore with a Master’s of Science in Negotiation and Conflict Management.
Listen on-line at www.abetterworld.tv or by phone! 602 753-1860.
Wednesday, Nov. 11, 6pm EDT: This evening, Mitchell Rabin speaks about creating healing dialogues and resolving human conflict as the basis for creating peace in the family and among nations. This is always important but especially now with environmental and institutional collapse even during the 21st century’s version of The Gilded Age that is, for 1-5% of the human population.
And in the other corner of the ring is the upwardly-spiraling, dazzling brilliant, bright lights of thought, love, compassion and empathy, creative, comic genius ascending so high others catch the contagion simply by bearing witness to the beauty, brilliance and vitality of a large group of human beings in service to the greater good, exploring the outer and inner dimensions of consciousness and how it can be applied–instantly–to eclipse the darker forces so dominant on the planet at this time. Yes, this culturally creative, spiritually-oriented group wouldn’t be in a corner, but in the center, working with the subtlest spaces of mind, heart and spirit to shift and transform anything unlike love, imagination and good will and cheer into itself..
Tune in tonight and hear holistic thnker, stress management consultant and President/CEO of A Better World Foundation speak about creating peace in the family and in the family of nations.
Once a month animal communicator, Mary Stoffel, gives insights into the relationships that our animals have with us, and with each other. Join her and guest animal communicator Marilyn Tokach, of Pure Spirit, as they discuss birds as companion pets and the issues they come with.
Hear all about:
What is it about birds that make them attractive as pets
What do you need to know or research before getting a bird
What are the diet and accessory needs for birds
What are the most common issues that need to be addressed
What about the health maintenance for birds
Where can someone get additional information about having birds as pets
And more ....
Mary Stoffel has been a professional animal communicator for 20 years. She does telephone and in-person consultations at many dog shows and expos, and teaches classes in how to do animal communication. Her mission is to promote understanding between people and their animals. She is an Avatar® Master and has a holistic healing practice using shamanic healing, essential oils and energy healing. Website: www.humanimal.com
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