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Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular. We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization. The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.
ABOUT JENNIFER BROWN:
Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.
Highlights from Jennifer’s 25 years in Human Resources include:
Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
Senior and Staff Consultant at Anderson Consulting (Accenture).
Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.
On this morning's program, the hosts will be discussing private health insurance exchanges, pet insurance and more with special guests from Accenture and Hartville Pet Insurance Group.
For the first segment on today's program, Scott Brown, Private Exchange Offering Lead at Accenture, will be joining the program to discuss the firm's latest private exchange research. Accenture estimates enrollment in private health insurance exchanges doubled to six million individuals for the 2015 plan year. The company projects hypergrowth will continue through 2018, as a number of factors inhibiting early growth will dissipate, while several accelerators will spur further adoption. These factors, combined with the employer’s desire to meet consumers’ demand for choice and flexibility in a retail-like shopping experience, will lead to 40 million members on private exchanges by 2018.
The second guest on this week's program will be JoAnne Novak, AVP Business Development at Hartville Pet Insurance Group, providers of ASPCA Pet Health Insurance. As one of the oldest and largest pet insurance providers in the U.S., Hartville has committed itself to helping more pet parents have access to reliable and affordable pet insurance plans. According to the American Pet Products Association, roughly 68 percent of U.S. households have a pet, and last year, over $15 billion was spent on veterinary care. In this segment, JoAnne will discuss what’s driving the increasing demand for pet health insurance as a voluntary benefit as well as what makes pet insurance relevant for the workforce in connection with health care consumerism and private exchanges.
Did you know that three out of four black households age 25-64 have less than $10,000 in retirement savings?
Did you know the average credit card balance for black, middle-class families is now $5,784?
Kenny Pugh is a coach, speaker and Manager of KTP Financial, LLC. He leverages his expertise to help clients improve their businesses, finances and relationships.
Kenny Pugh has over 17 years of business experience primarily in the financial services industry. He has worked with many of the world’s top companies including Accenture, Chase Bank, Wells Fargo, Bank of America, SunTrust, LendingTree.com, Microsoft HomeAdvisor, Wachovia, Washington Mutual, AT&T and a number of others.
Fit Is The New Sexy Radio showcases black men and women who have chosen to reclaim their health, co-create generational wealth and become the example of physical and financial fitness in the black community. Special guests and more. Join the Movement! Hosted by Angela Everett and Suzan Hart every Tuesday at 9:00 p.m. EST. If you would like to be apart of the movement, please visit us at www.fitisthenewsexy.info
Accenture’s Defense industry group delivers strategy, operations, IT and mission services that enable defense, intelligence and federal organizations to achieve high performance and support the warfighter at speed. With the help of Accenture’s capabilities, worldwide presence and experience, clients meet mission goals, mitigate risk and realize cost savings.
Today, we are speaking with Matthew Fahle, Client Account Lead, Accenture Defense & Public Safety.
Nashville Presents: Saturdays With Singletary with your Host, Patrenna Singletary on The Singletary Network!
Saturdays With Singletary is very proud to welcome back to the show The Fabulous Dianne Collins, Author of the Six Time Award Winning Book, Do You Quantum Think: New Thinking That Will Rock Your World!
Dianne Collins is an original thinker and one of the foremost thought-leaders of our time. She consults with executives in the world’s leading corporations as well as enterprising entrepreneurs, celebrities, students and evolutionaries in the new system of thinking, QuantumThink.
QuantumThink® is a proven system of thinking that has been presented and used successfully for the past fifteen years by executives and leaders in Accenture, AT&T, Chase Bank, CNN, DuPont and McKinsey, by officials and managers in the United States government agencies including the Federal Executive Institute, the Office of the Assistant Secretary of Defense, and the National Partnership for Reinventing Government under Vice President Al Gore; and by individuals of all walks of life around the world.
Please join us starting at 10:00am CST \ 11:00am EST or catch our On Demand Episodes on The Singletary Network Page: www.blogtalkradio.com/the-singletary-network!
A Singletary Network Production!
I have blogged and just spoken a lot about Klout and social media influence. Today we are definitely not going to be focusing on Klout however, the focus certainly will be on the topic of influencer marketing. My guest today on Getting Social with Miriam is Peter DeSouza. Peter is the part-owner of a company called Sociolus, which was established in 2011 and he is going to tell us all about Sociolus, and how it is there to help small business owners use social media to get closer to customers. Peter is from London, UK and he studied History before becoming interested in Sales and Marketing. Peter has spent time at both Accenture and Deloitte working as a management consultant in the technology, sales and marketing space before focusing full-time Sociolus last year. Peter is also an avid blogger and writer and is very interested in how brands can get closer to customers. Outside of Sociolus Peter likes to spend time cooking, playing sports, writing and day dreaming about his next travel adventure. Check out Sociolus here. http://www.sociolus.com/
Ken Kraetzer, vice president, at CBSIServices, "Talks Business" with Ryan Craver.
We will talk with digital retail expert Ryan about his January presentation in at the National Retail Federation, "The Big Show" conference in NYC, his recent trip to Asia, and 2015 trends and happenings in retail marketing.
Ryan’s fascination with the intersection of retail and technology has led to a career of inspiring and leading retailers to be on the forefront of the evolving "connected retail" environment. Most recently, Ryan was in charge of the core department store strategy at Hudson’s Bay and Lord & Taylor. Prior to joining Hudson’s Bay Company, the graduate of Arizona State University was a senior leader at Accenture, driving growth and profit improvement across multiple clients, including Virgin Media, FedEx and Best Buy. Reach Ryan on email@example.com or @ryanmcraver
Ken Kraetzer works with Harrison NY based CBSI on programs that provide loyalty and usage benefits to major credit and retail card brands aswell as providing contact center mangement behind programs. Prior to CBSI, Ken worked in card and financial marketing at Chase Manhattan Bank, Dean Witter, American Express, and Herbert Dunhill Associates. Reach Ken on kkraetzer@CBSIservices.com or 914-630-3457.
Mark has had a successful 25-year career as a real estate investor, management consulting partner and private equity investor. Mark has been nominated to the Board of MBU. He is a graduate of the Miami Beach Leadership Academy and active with the MDPL. He leads
Community Affairs for the Alton Road Business Association and serves as a Pillar Board member for the Miami Beach Chamber of Commerce. He
has lectured to high school students on ethics and political engagement in
conjunction with the Miami-Dade Ethics Commission and regularly attends
and supports The Good Government Initiative workshops. He also serves
on the Advisory Board of Pets’ Voice Miami.
Mark is a former Partner at Accenture and his consulting work has taken
him to Israel, Argentina, Brazil, Mexico, Spain, Australia, Singapore and
Hong Kong. Mark holds an M.B.A. from The Wharton School of the University ofPennsylvania and a Bachelor of Industrial Engineering cum laude fromGeorgia Institute of Technology,Mark was a national chess master and state high school champion, and is a volunteer chess tutor at Miami Beach High and Nautilus Middle School.In 2013, Mark published an article in The Atlantic on the brain-training benefits of speed chess.
The BDPA iRadio Show creates a vibrant communications platform that speaks to all BDPA stakeholders. We have an exciting line-up for our show on December 23, 2014.
Jonathan Hernandez, Consultant, Accenture
Brandi Olden, Self-Employed
Kirk Williams, Director, BDPA West Region
BDPA iRadio: Linking Business, Education and Technology. The producer is Franne McNeal. The co-hosts are Timothy E. Butts and Ronald C. Story. The executive studio engineer is Everaldo Gallimore. The show is sponsored by the BDPA Education and Technology Foundation and the BETF Executive Director Wayne Hicks. The technical advisor is John Malonson. BDPA iRadio broadcasts the 2nd and 4th Tuesday of every month. Join us on www.blogtalkradio.com/BDPA.
Sherry Winston is a Jazz Flutist who has performed in many of the major concert halls throughout the U.S. including the Kennedy Center, Carnegie Hall, Constitution Hall, and Lincoln Center.
Sherry performed at The White House for President and Mrs. Clinton and for former President George H.W. Bush. She has appeared on "Emeril Live," The Today Show, BET, and many other TV shows nationally.
Sherry has been featured in the New York Times, Ebony, Essence, and Black Enterprise.
She has performed with Stevie Wonder and has opened for Sinbad, Fourplay, Ramsey Lewis, Chaka Kahn, Peabo Bryson, Regina Belle, and Grover Washington, Jr. She has appeared with Ronnie Laws, Kirk Whalum, "Pieces of a Dream, Norman Connors, Jean Carne, Jeff Lorber, Norman Brown, Roberta Flack, Flutists Hubert Laws and Herbie Mann.
Sherry has produced and written music for all of her 6 CD's. Her 4th CD, "Life is Love & and Love is You," features the late Grover Washington, jr., Saxophonist, Najee, Guitarist, Norman Brown, Keyboard Wizard Bobby Lyle, and Vocalist Jon Lucien.
Sherry’s client list includes many of the top Fortune 500 companies such as Aetna, Accenture, AT&T, Anheuser Busch, Bristol Myers Squibb, Burger King, Champion, Coca Cola, Equitable Capitol, Federal Express, General Electric, IBM, Johnson & Johnson, Mercedes Benz, Pepsi Cola, Time Warner, Xerox, United Technology, Verizon Wireless, and many others across the U.S. and abroad.
Selling in a Skirt with Judy Hoberman and her Guest Stephanie Osborn & Dianne Collins
Few can claim the varied background of Stephanie Osborn, the Interstellar Woman of Mystery. Veteran of more than 20 years in the civilian space program, as well as various military space defense programs, she worked on numerous space shuttle flights and the International Space Station, and counts the training of astronauts on her resumé. Her space experience also includes Spacelab and ISS operations, variable star astrophysics, Martian aeolian geophysics, radiation physics, and nuclear, biological, and chemical weapons effects.Stephanie holds graduate and undergraduate degrees in four sciences: astronomy, physics, chemistry and mathematics, and she is “fluent” in several more, including geology and anatomy.
Dianne Collins is an original thinker and one of the foremost thought-leaders of our time. She is a master of translating ancient knowledge into “quantum” modern wisdom that provides a transformative platform for the way we conduct our business and personal affairs. Dianne is the creator and author of QuantumThink, a new system of thinking that has us leap from the outdated “old world view” limits of the Industrial Age to begin thinking from the more accurate and up-to-date “new world view” of our current Quantum Age. Along with her husband and business partner, she consults visionary leaders and executives in the world’s leading corporations including Accenture, AT&T, CNN and Dupont.
Special Guest: Peter Cheese, CIPD Chief Executive
Peter Cheese joined the CIPD as Chief Executive in July 2012. He spent 30 years working at Accenture, culminating in a 7 year spell as Global Managing Director leading the firm’s Talent and Organisation Performance Consulting Practice.
After leaving Accenture in 2009, Peter held a portfolio of consulting and non-executive roles. During this time he was also appointed Chairman of the Institute of Leadership and Management, a post he stepped down from on his appointment to the CIPD.
Peter sits on the Council of City & Guilds, and he is a European Board Director with Junior Achievement Young Enterprise Europe, an organisation focused on the development of entrepreneurial, financial and employability skills in young people through business engagement in schools and universities. He is also an Executive Fellow at the London Business School, associated with the faculties of Strategic Management and Organisational Behaviour. He was voted by HR Magazine as the most influential thinker in HR in the UK for 2013.
Host: Jo Dodds