There are many elements to giving great customer service - no matter what your business or service. Keeping your word is essential. Learn more about this with Grant Fairley of Stra ... more

Great customer service and email seem to be opposites. How can you be effective using email to communicate with your clients? What email strategies can make email a positive part o ... more

Tense times makes team building even more critical to the success of any organization. Grant Fairley of Strategic Seminars talks about a key part of conflict management for any bus ... more

Death is always a difficult time for a family and friends. It can be made easier by great customer service by a funeral home and cemetery. Or it can be a horror story. Grant Fairle ... more

Join Melissa and Grant each week as they discuss all things spiritual. Each week features a different topic. Call in for a chance to receive a free live angel reading.