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Partying with Cosby on BlogTalkRadio
Have you heard about Bill Cosby’s LISTENing parties? The New York Times just reviewed ...
Celebrating ‘The Twilight Saga: New Moon’
In honor of the opening day of New Moon, the latest film in The Twilight Saga, we thought we ...
The Cheryl Behind the Cheryl
Known to many as the long-suffering (ex)wife of funnyman Larry David, the man behind Seinfeld, ...
We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forg ... more
Chris Elliott is a consumer advocate for the travel industry. Elliott will tell you he has jet fuel in his veins. He has devoted his journalism career to reporting on unsolvable pr ... more
Eric Blinderman thinks we are sitting at a good time right now for the crossroads of customer service and social media. Blinderman presented at the American Teleservices Associatio ... more
Paco Underhill, Founder, CEO and President of consumer research firm Envirosell, speaks with Customer Management IQ's Blake Landau about his book "Why We Buy: The Science of Shoppi ... more
In this podcast Stephen Dawson, Director of Communication and Strategic Planning for the Heritage Company, a full-service non-profit agency, talks with Customer Management IQ’s Bla ... more
We will talk with Bob Rock, the Director of Training & Development for Thomas Cuisine Management, about using social networking to ehhance your employee development. Bob will be a ... more
How can we make experiences positive for customers? How can we create a cohesive strategy to manage customers at different touch points and across different channels? David Cliche, ... more
Consultant and CEO of Vox, Inc. William Cusick shares the shocking news that your customers are irrational. He describes how recent research in neuroscience confirms that customers ... more
Andrew Knight does much more than write the Case-Mate blog. Case-Mate which is a leading manufacturer of cases, holsters, skins, covers and accessories for Apple iPhone, BlackBerry ... more
In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Diane Francisco, Director of Client Solutions for Strategic Partnering and Integrated Drug Developme ... more
This exclusive podcast panel will feature a handful of the distinguished advisory board members from Customer Management IQ. We will address what customers really want in a downtur ... more
In the current economic climate, ensuring that your company is operating effectively and with the right organizational structure and performance management has become critical. Tod ... more
Howard Behar, Former president of Starbucks International established Starbucks culture, one that puts people over profit. Behar's people approach focuses on the idea that if you r ... more
In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thom Keehan, Business Transformation Leader for GE Capital Banking Romania, who discusses how to lev ... more
The new Customer Manages Relationship marketing strategy is one way that pharma marketers can create a new beginning with patients and phsyicians. Alfred O'Neill of Ryan TrueHealth ... more
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