"customers" talk radio podcasts

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer ... more

Customer Experience Management: Customer-focused business process improvement and customer relationship skill development. Tips on customer hassle prevention for higher c ... more

e-BIM, the electronic Business Intelligence Monitor, is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of e-BIM is on ... more

Strategic Seminars for professional and personal development presented for business, government, charitable organizations, community groups, education and individuals.

WalletPop is a personal finance and lifestyle site that informs, entertains, and helps you take charge of your money matters.

We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forg ... more

Eric Blinderman thinks we are sitting at a good time right now for the crossroads of customer service and social media. Blinderman presented at the American Teleservices Associatio ... more

Zappos--have you heard of them? If not, you must be living under a rock! Zappos is written about everywhere in the business press for their absolutely stellar customer service. Kno ... more

How can we make experiences positive for customers? How can we create a cohesive strategy to manage customers at different touch points and across different channels? David Cliche, ... more

We will talk with Bob Rock, the Director of Training & Development for Thomas Cuisine Management, about using social networking to ehhance your employee development. Bob will be a ... more

Women have long been treated with disdain when entering the arena of automotive service, sales and related repairs. We intend to reverse that process and elevate the women to the l ... more

Thanksgiving is just around the corner! Cooking related fires are the #1 cause of fires locally and nationally. Join host Bill Delaney as he discusses ways to keep safe as you ge ... more

During the first half hour of Heart Beat, Authors Marilyn Suttle and Lori Jo Vest will be speaking about their book “Who’s Your Gladys?: How to Turn Even the Most Difficult Custome ... more

The age old question in life is, “What came first…the chicken or the egg?” The age old question for business owners is, “What comes first…success or confidence?” Some might say tha ... more

As we wind down on our 12 week series, the energy is winding up! Our guests this week will be David Couper, Marilyn Suttle, and Lori Jo Vest. David has twenty years experience d ... more