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Partying with Cosby on BlogTalkRadio
Have you heard about Bill Cosby’s LISTENing parties? The New York Times just reviewed ...
Celebrating ‘The Twilight Saga: New Moon’
In honor of the opening day of New Moon, the latest film in The Twilight Saga, we thought we ...
The Cheryl Behind the Cheryl
Known to many as the long-suffering (ex)wife of funnyman Larry David, the man behind Seinfeld, ...
We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forg ... more
Chris Elliott is a consumer advocate for the travel industry. Elliott will tell you he has jet fuel in his veins. He has devoted his journalism career to reporting on unsolvable pr ... more
Eric Blinderman thinks we are sitting at a good time right now for the crossroads of customer service and social media. Blinderman presented at the American Teleservices Associatio ... more
Heshie Segal President of The JetNetting Connection discusses Networking techniques with Nationally and Internationally renowned Speakers, Authors and Top Business Executives. This ... more
The age old question in life is, “What came first…the chicken or the egg?” The age old question for business owners is, “What comes first…success or confidence?” Some might say tha ... more
Joe Giliam is one trainer who always gives his audiences more than they expect: more inspiration, more motivation and more enthusiasm. He's helped people from a variety of back ... more
In the current economic climate, ensuring that your company is operating effectively and with the right organizational structure and performance management has become critical. Tod ... more
Stormy Simon, Sr. Vice President of Marketing and Customer Care for Overstock.com speaks to IQPC about influencing the customer experience throughout the entire lifecycle. Stormy ... more
What led to the birth of the Consumer Revolution and what is its future in every $ transaction
A company developed to assist companies with customer service training. CEO Dawn Mushill has over seventeen years of training experience in various settings.
Listen to Jim's weekly podcast. This new quick 15 min show will cover a short topic, recommended resource and perhaps a few other items of EMS interest. This show will be an add-on ... more
Zappos--have you heard of them? If not, you must be living under a rock! Zappos is written about everywhere in the business press for their absolutely stellar customer service. Kno ... more
In this podcast Stephen Dawson, Director of Communication and Strategic Planning for the Heritage Company, a full-service non-profit agency, talks with Customer Management IQ’s Bla ... more
12 days of torture with ebay customer service. premium customer service no less. 12 days & all they did was loop me with form emails blaming me the paying consumer, blaming the coo ... more
Join for me for a special LIVE episode of A Virtual Perception, this Wednesday, September 23rd at 4pm EST here on Blog Talk Radio. Listen in to hear what I consider are the Th ... more
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