"customer retention" talk radio podcasts

e-BIM, the electronic Business Intelligence Monitor, is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of e-BIM is on ... more

Tim Moore and Ty Downing review new social media technologies, strategies and their applications for business. Each episode is filled with frank commentary from hosts Tim ... more

Talk with host Wayne Hurlbert and his guest experts about business blogging, search engine optimization SEO, marketing, public relations, and entrepreneurship topics that ... more

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer ... more

Customer Experience Management: Customer-focused business process improvement and customer relationship skill development. Tips on customer hassle prevention for higher c ... more

Howard Behar, Former president of Starbucks International established Starbucks culture, one that puts people over profit. Behar's people approach focuses on the idea that if you r ... more

Consultant and CEO of Vox, Inc. William Cusick shares the shocking news that your customers are irrational. He describes how recent research in neuroscience confirms that customers ... more

Eric Blinderman thinks we are sitting at a good time right now for the crossroads of customer service and social media. Blinderman presented at the American Teleservices Associatio ... more

Art Hall, a Manager with Alvarez & Marsal Business Consulting in Atlanta specializes in customer management solutions. He brings deep expertise in the financial services industry, ... more

Join Certified Book Yourself Solid Coach Davender Gupta as he welcomes Certified Book Yourself Solid Coach Brent Burns on the subject of Customer Retention Strategies. (AFTER-S ... more

Is PR necessary for business owners? What part of a business is news worthy? How costly is PR? These questions and more are asked of my guest Jim Bowman, better known as the "P ... more

Interview with Dennis Weikle, Vice President of Customer Care at Virgin Mobile USA: how to manage customer sentiment through survey analytics, making operational improvements, an ... more

70% of partnerships regardless of legal form fail and it's because people don't go through the right due diligence before they get into business with others. By following a few sim ... more

Interview with Theresa Kushner, Director of Strategic Marketing Customer Intelligence at Cisco Systems: How to go after the gold in your customer data, avoid fool's gold, and refi ... more

Join us for a conversation with Dr. Ken Gibson, Founder and CEO of LearningRx, a child enrichment franchise business. Dr. Gibson's book "The Purpose Directed Business" reveals his ... more