"customer management" talk radio podcasts

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer ... more

User Friendly Thinking interviews subject matter experts and industry thought-leaders on topics related to web design, content management, Internet marketing and social m ... more

Customer Experience Management: Customer-focused business process improvement and customer relationship skill development. Tips on customer hassle prevention for higher c ... more

e-BIM, the electronic Business Intelligence Monitor, is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of e-BIM is on ... more

This show will contain various shows from IQPC's NY office and will highlight industry leaders in defense, customer management, HR, pharmaceuticals and more! IQPC is an ... more

We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forg ... more

Chris Elliott is a consumer advocate for the travel industry. Elliott will tell you he has jet fuel in his veins. He has devoted his journalism career to reporting on unsolvable pr ... more

Eric Blinderman thinks we are sitting at a good time right now for the crossroads of customer service and social media. Blinderman presented at the American Teleservices Associatio ... more

We will talk with Bob Rock, the Director of Training & Development for Thomas Cuisine Management, about using social networking to ehhance your employee development. Bob will be a ... more

How can we make experiences positive for customers? How can we create a cohesive strategy to manage customers at different touch points and across different channels? David Cliche, ... more

Bio: My life purpose is inspiring people to live authentic lives, and the vehicle that most effectively expresses my purpose is my calling to facilitate you living on purpose, f ... more

Francicso Trejo is the Manager, Global Sourcing and Business Process Management of Travelocity and is also a speaker at IQPC's upcoming Call Center Summit taking place January 26-29, 2010.

Is PR necessary for business owners? What part of a business is news worthy? How costly is PR? These questions and more are asked of my guest Jim Bowman, better known as the "P ... more

The age old question in life is, “What came first…the chicken or the egg?” The age old question for business owners is, “What comes first…success or confidence?” Some might say tha ... more

Meet Catharine Smith, a personable and experienced professional woman with record of improving operations, public relations, data management, sales and customer service. She offers ... more