"customer experience management" talk radio podcasts

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer ... more

Customer Experience Management: Customer-focused business process improvement and customer relationship skill development. Tips on customer hassle prevention for higher c ... more

User Friendly Thinking interviews subject matter experts and industry thought-leaders on topics related to web design, content management, Internet marketing and social m ... more

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them ... more

This show will contain various shows from IQPC's NY office and will highlight industry leaders in defense, customer management, HR, pharmaceuticals and more! IQPC is an ... more

We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forg ... more

Eric Blinderman thinks we are sitting at a good time right now for the crossroads of customer service and social media. Blinderman presented at the American Teleservices Associatio ... more

Zappos--have you heard of them? If not, you must be living under a rock! Zappos is written about everywhere in the business press for their absolutely stellar customer service. Kno ... more

Interview with David Cliche, Vice President of Global Interactive Marketing at Aon: how Marketing executives can elevate their role in the company by owning customer experience m ... more

How can we make experiences positive for customers? How can we create a cohesive strategy to manage customers at different touch points and across different channels? David Cliche, ... more

Bio: My life purpose is inspiring people to live authentic lives, and the vehicle that most effectively expresses my purpose is my calling to facilitate you living on purpose, f ... more

Is PR necessary for business owners? What part of a business is news worthy? How costly is PR? These questions and more are asked of my guest Jim Bowman, better known as the "P ... more

Interview with Dennis Weikle, Vice President of Customer Care at Virgin Mobile USA: how to manage customer sentiment through survey analytics, making operational improvements, an ... more

Interview with Theresa Kushner, Director of Strategic Marketing Customer Intelligence at Cisco Systems: How to go after the gold in your customer data, avoid fool's gold, and refi ... more