In this podcast you will learn how some contact centers are creating a speed screening experience where both the call center and the candidate can take a look at one another to dec ... more
Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!
September 10th Chad McDaniel -- Radio Show 10:00am – 11:00am CST Friday September 10, 2010 Join us when Eve and Mary will interview Chad McDaniel, President of McDaniel Executive R ... more
On Friday September 24th, 2010 from 10:00am – 11:00am CT, join us when Eve and Mary will interview Robert Lamb, Director of Contact Center Services for AT & T Consulting Solutions, ... more
Join Rich Hand as he interviews contact center industry pros on the latest trends and topics in the industry. Every Wednesday from 11:00 AM Mountain (1:00 PM Eastern) for an hour. ... more
Join Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regular listen every Wednesda ... more
Rich will interview Brian Flagg, Senior Client Executive Customer Experience Management Solutions Cincom Systems, Inc. about the 2012 economic outlook as well as other trends in t ... more
Join Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando. Steve is the author of Selling Genius - Achieving Extraordinary Sales Results ... more
Join Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando. Anne will discuss how you can create a high performance contact center enviro ... more
Join host Bruce Belfiore and senior contact center experts as they discuss caller satisfaction, agent satisfaction and best practices. We gathered many top managers and executives ... more
June Spring Contact Solutions specializes in providing flexible, high quality customer support outsourcing solution, both inbound and outbound communication support.
Keith Fiveson, CEO of ITESA sat down with Customer Management IQ’s Blake Landau to discuss how to manage effectively in the call center using an important and often ignored tactic ... more
Eugenia Garcia, the Founder the Institute of Mexican Teleservices (IMT), is gearing up to present at the IMT to address the “new global services economy.” The IMT is Mexico’s leadi ... more
The call center has a horrendous reputation—that’s old news! The second in a series of power player podcast panels, three call center futurists address how you can turn your call c ... more
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Feb 17th, 2012Interview with Republican Presidential Candidate Rick Santorum
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