"contact center" talk radio podcasts

National Association of Dental Plans (NADP) is the largest non-profit trade association focused exclusively on the dental benefits industry, i.e. dental HMOs, dent ... more

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer ... more

Every Friday from 1:00 - 1:30 PST Showcasing innovators who challenge the status quo. Listen to growth stories and those taking market share from the complacent competi ... more

Welcome to the IT Enabled Services Alliance (ITESA) Radio Show. Here you will find interviews with CEO's, CFO's and CIO's, buyers, providers, who outsource, build or oper ... more

Formally Known As...

We are no longer in the customer service economy—we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forg ... more

Risa focuses on Soul-centered astrology based on the Ageless Wisdom teachings, to articulate a practical and harmonious way of living. > Risa is the author of “Night Light News ... more

Peter Ryan, Senior Analyst, from DataMonitor, a speaker at the Global ContactForum, Peter will provide insights into the current state and future of the industry, based on research ... more

This exclusive podcast panel will feature a handful of the distinguished advisory board members from Customer Management IQ. We will address what customers really want in a downtur ... more

Zappos--have you heard of them? If not, you must be living under a rock! Zappos is written about everywhere in the business press for their absolutely stellar customer service. Kno ... more

December 7th AVENUE PINK’S CAUSES: AIDS AWARENESS MONTH December highlights the fight to prevent one of the biggest conditions plaguing society worldwide—HIV/AIDS. Avenue Pink wa ... more

Dr. Alexander Loyd is the founder of The Healing Codes, a company dedicated to natural healing around the world. In the spring of 2001, Dr. Loyd discovered a simple, physical mech ... more

n hour of free Intuitive readings with Psychic and Spiritual Intuitive Kristen E. White. Join her as she ventures into your past and your future to help you solve those most burnin ... more

NEW TIME! NEW FORMAT! TAKE A SOUL STEP WITH ME is changing its format and it time. The time is moving to 5:00 pm CST. On the first and third Wednesdays of each month Cathryn will c ... more

ITESA Discussion with Liliana Lopez and Claudia Rico from Connective BPO in Colombia. What opportunities are there in Colombia? What does Connective BPO provides business? How do ... more