How do you make that instant bond and trust with your customers, especially if they are upset? Rick will take a case study of a airline customer service rep whose intention was cor ... more

Raphael ordered some pre-owned marketing materials from me. As part of his order, I offered to do an opportunity analysis for his 30-year-old moving company. Keep in mind he has pa ... more

How are you Transforming the Client Experience for your Clients? DNA Behavior is an international advisory services firm which provides human behavior solutions for transforming bu ... more

Kevin Mears will be discussing the how the social media changes the game for everyone. Our special guest this week has made a name for himself as a leading voice of social media in ... more

As a business person, there are undoubtedly certain things you want your customers to remember about the service that you provide. That "experience" keeps them coming back. As a co ... more