How do you make that instant bond and trust with your customers, especially if they are upset? Rick will take a case study of a airline customer service rep whose intention was cor ... more
Raphael ordered some pre-owned marketing materials from me. As part of his order, I offered to do an opportunity analysis for his 30-year-old moving company. Keep in mind he has pa ... more
How are you Transforming the Client Experience for your Clients? DNA Behavior is an international advisory services firm which provides human behavior solutions for transforming bu ... more
Kevin Mears will be discussing the how the social media changes the game for everyone. Our special guest this week has made a name for himself as a leading voice of social media in ... more
As a business person, there are undoubtedly certain things you want your customers to remember about the service that you provide. That "experience" keeps them coming back. As a co ... more
“Law Firm Business Systems with Jim Thompson and Nick Augustine” On Thursday, March 03, 2011, Jim Thompson and Nick Augustine will deliver programming on the topic of business syst ... more
Join MSP Business Coach Stuart Selbst with MSP Marketing Professional Stuart Crawford and talk client services. Awesome client service creates armies of raving fans who can't stop ... more
Today's episode delves into "F"amiliarize yourself with the VALUE of the service or product you offer. You must know the value to the client and the value to you in order to choose ... more
What is a client lifecycle? Simply stated it is the time period that passes from the date you received a lead to the date that lead buys product/service from you. You must know th ... more
Are you in a service profession working with clients? Today we'll be talking about "Manifesting Client Attraction, a Four Step Process" presented by my guests Loren Fogelman and Ro ... more
Ed Klink talks to Nicole Coulter about secrets of great client events.
There are many elements to giving great customer service - no matter what your business or service. Keeping your word is essential. Learn more about this with Grant Fairley of Stra ... more
We'll discuss specific steps you can take to keep your top clients closer, and we'll also talk about the newly released Capgemini/Merrill Lynch 2009 World Wealth Report. Plus, busi ... more
Horsesmouth is an online service dedicated to helping financial advisors grow their businesses and service their clients. Sean Bailey, Editor of Horsesmouth, joins The Red Zone Mar ... more
In an era of word-of-mouth marketing, every client touch is a marketing activity. You've got to get this right and ensure that it keeps getting better.
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Feb 17th, 2012Interview with Republican Presidential Candidate Rick Santorum
Feb 15th, 2012What’s New on BlogTalkRadio’s Featured Stations
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