Dr. Dan Brooks on Waiting Lines, Queuing Theory

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From Arizona State University's Department of Supply Chain at the W. P. Carey School of Business.

 

Eddie Davila speaks with Dr. Dan Brooks, an expert in decision making and risk management.

 

A brief discussion on waiting line management, queuing theory, and the psychlogy of waiting lines.

 

 

Issues covered:

Origins of the studies of waiting lines

Macro-waiting lines...Life is one big line

Waiting Lines in Healthcare

DMV, Black Friday, McDonald's, Cell Towers, Grocery Stores

Industry's interest in people that study waiting lines

Intel building queues of skilled job applicants

Culture and Waiting Lines

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