Lise D'Andrea, President & CEO of CustomerServiceExperts.com, will visit “Let’s Talk Sales Culture,” the Internet based live call-in radio show hosted by Todd Cohen, the Philadelphia-based sales culture guru, on June 11 at 4pm Eastern Time.

The show's topic will be "Sales Culture and Customer Service – Perfect Together."

Lise is considered an industry expert, with over 15 years of consulting experience creating comprehensive and individualized customer service improvement programs. CSE's success has stemmed from Lise's winning philosophy, which she applies not only to her clients but to her team of service professionals.

A graduate of Temple University, Lise studied Marketing and Communications and was a two-time NCAA Champion in Women's Lacrosse. She held management roles at several top corporations with renowned service cultures and standards, including Xerox Corporation, Hilton Hotels and Saks Fifth Avenue. She completed Graduate course work at the Johns Hopkins University in Organizational Development and Training. From managing employee development programs to designing and implementing nationwide customer service training initiatives, Lise honed her skills and expertise in numerous capacities and launched CSE in 1993.

Lise has been quoted and appeared in numerous national publications and television shows, including Inside Edition and The Wall Street Journal. Lise is certified in Customer Experience Management (CEM) Strategy and Design. She's an active industry and community leader, a graduate of Leadership Anne Arundel 2004, is a Board member for the Mystery Shop Providers Association (MSPA) and is a member of The American Society for Training & Development (ASTD). She was recognized as "Volunteer of the Year" by MSPA North America in 2005 and was the recipient of the YWCA "TWIN" Award, a Tribute to Women and Industry in Anne Arundel County.

Listeners can hear the show at http://www.blogtalkradio.com/toddcohen, or call in to share their sales culture and customer service stories and questions with Todd and Lise at +1-646-929-1341. This episode of the show airs live on Thursday, June 11 at 4 p.m. Eastern Daylight Time. A recorded podcast is available about an hour after the show concludes.

“Our audience of senior sales professionals need to hear about the elements of excellent customer service,” said Cohen. “Lise is one of the most qualified people I know to help sales professionals understand why customer service is so critical to creating great sales culture.”

Listeners to the Todd Cohen “Let’s Talk Sales Culture” radio show can also share sales experiences and questions with Todd, either via email (todd@toddcohen.com), the ToddCohen Blog (www.toddcohen.com/blog) or by listening to the live show. There is also a “chat” room function at the www.blogtalkradio.com/toddcohen page that can be used to communicate with Todd during the live program.

“As an effective sales leader and team coach, Todd has already recognized how podcasts would extend the reach of his training and management expertise to a global audience of sales practitioners with portability and convenience,” said Steve Lubetkin, managing partner of Professional Podcasts. “Todd is now taking his expertise into the next channel of social media, Internet talk radio, to broaden the exchange of information with his colleagues in a real-time live Internet conversation.”

About Todd Cohen

Todd Cohen is a high-energy, high-performance sales leader.  Since he began his career in 1984, Todd and his sales teams have delivered more than $300 million in revenue for leading equipment, education, e-learning and information companies, including Xerox, Gartner Group, Pensare, Thomson, and LexisNexis.  Todd’s successful career has progressed from proven individual contributor and repeat President’s Club winner, to innovative sales manager, to accomplished sales executive.  Most recently he was Vice President of Sales for LexisNexis.

In 2009, Cohen will launch a series of seminars and workshops on sales culture on a national basis. The schedule will be available at www.toddcohen.com.

More information and a photo of Todd available at http://toddcohen.com/about/pages/about-todd-cohen/.

Listen to this promo for the next broadcast of “Let’s Talk Sales Culture,” on BlogTalkRadio.com/toddcohen. The show takes place Thursday, June 11, 2009, at 4pm Eastern Time.

In this program, Todd’s special guest is Lise D’Andrea, president and CEO of CustomerServiceExperts.com, for a conversation about “Sales Culture and Customer Service – Perfect Together!” Listen at http://www.blogtalkradio.com/toddcohen, or call +1-646-929-1341 to join the conversation.

   Download the promo here.

Listen to the promo here:

Produced by Professional Podcasts LLC, Cherry Hill, NJ.

Keywords: Community of Sales Professionals, Matrix Organization, Networking, Sales Candidates, Hiring Models, Sales Coaching, Sales Communication, Sales Community, Keywords: Sales Excellence, Sales Leadership, Sales Management, Training, Sales Metrics, Sales Networking, Sales Process Training, Sales Teams, Sales Training, Salesperson, Sales Training Program, virtual teams, sales success triad

del.icio.us Tags: Community of Sales Professionals,Matrix Organization,Networking,Sales Candidates,Hiring Models,Sales Coaching,Sales Communication,Sales Community,Keywords: Sales Excellence,Sales Leadership,Sales Management,Training,Sales Metrics,Sales Networking,Sales Process Training,Sales Teams,Sales Training,Salesperson,Sales Training Program,virtual teams

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