Theme: Inside the Entrepreneurial Mind: Achieving Operational Excellence
Interview Guest: Michael Cavanaugh, Global Thought Leader on Organizational Improvement & Operational Excellence and Adjunct Professor at the Grand Canyon University College of Education.
Michael Cavanaugh is a seasoned executive, educator and a global "thought leader" on organizational improvement and operational excellence. Michael is based in the Greater Phoenix Arizona area. He is an organizational improvement specialist with extensive experience leading improvement initiatives targeting operations, manufacturing, health care, customer service, and quality. Over a long and impressive career, Michael has led small and large organizations through basic and "easy to grasp" processes which have resulted in increased operational efficiency and optimized effectiveness. His specialties include organizational development, process analysis and Improvement, strategic planning, tactical execution, operational efficiency, customer relationship management and business process management. He is a former Vice President of Quality & Process Improvement for TriWest Healthcare Alliance and Director of Organizational Development the Dial Corporation.
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