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Professional Association Radio


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Join host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.

On-Demand Episodes

This week Rich will interview Greg Levin, Speaker, Author, Analyst, Song Writer, Rapper, and Humorist. We will discuss his book Full Contact: Contact Center Practices and Strategies that Make an Impact; His new report The State of... more

Join Rich as he interviews Joseph Michelli Live! We will ask him about his most recent book The Zappos Experience. Take the opportunity to ask Joseph questions about the book and his insights into the Zappos experience. Call in... more

Join Rich Hand as he interviews contact center industry pros on the latest trends and topics in the industry. Every Wednesday from 11:00 AM Mountain (1:00 PM Eastern) for an hour. Call in and talk to the host and guest and be heard!

Join Rich Hand as he interviews contact center industry pros Ajit Utagikar, President of the Institute of Integrated Customer Experience Management and Brian Flagg, Senior Account Executive of CEM at Cincom Inc. We will talk about... more

Wednesday our guests will be the Make it Great! Guy Phil Gerbyshak and Patrick Botz VP of WFO at VPI. We will discuss: How to connect to your employees using social media (and how NOT to connect with your employees)... Technology and... more

Opening Show