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Join host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.

On-Demand Episodes

Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans. Rich will interview Eric on his most recent article "Don't Test It." Listen to what Eric has to say about prioritizing your test strategy... more

Join Rich as he interviews speakers presenting at the upcoming 2012 Contact Center Conference & Expo in Orlando. Rich will interview Penny Reynolds of the Call Center School and ask questions like: What is schedule adherence... more

Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.

Join Rich Hand as he interviews Mark Tomlinson about ?Ethics in Testing? Mark is a conference speaker at the upcoming STP Conference in New Orleans. Listen in and share your opinions on this challenging and important topic...... more

Rich will interview Lauren Ziskie, President of Social Lift to discuss social media trends and any changes we might expect to see in the future...

Rich will interview Brian Flagg, Senior Client Executive Customer Experience Management Solutions Cincom Systems, Inc. about the 2012 economic outlook as well as other trends in the contact center industry...

Join Rich as he welcomes Mark Scharenbroich with a "Nice Bike"! What is "Nice Bike"? I will give you a hint: It is more than a great book! First three callers get a signed book! Put it on your calendar now! You will be glad you did... Make this a... more

Join Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regular listen every Wednesday and make sure to check out past episodes...

Join Rich as he interviews Barbara Burke about her book, The Napkin, the Mellon, and the Monkey: live! Make this a regular listen every Wednesday and make sure to check out past episodes...

Join Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regular listen every Wednesday and make sure to check out past episodes...

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