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Join host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.

On-Demand Episodes

Join Rich this CS Week to talk about the importance of the contact center and customer service in this mobile and social world! He will interview Brian Flagg about his new book about TQM and the contact center! Learn how you can get a... more

Join Rich as he interviews the President & CEO of iQor Norm Merritt. iQor is one of the leading and fastest growing technology and services companies in the world...

Join Rich Hand as he speaks with the "Make It Great!" guy, Phil Gerbyshak about celebrating great customer service representatives. Customer Service is a profession and we are proud to be in the business of providing a great customer... more

Join Rich as he welcomes Matt Johnston, CMO of uTest to the show to discuss mobile testing and the reasons uTest is one of the fastest growing private companies in 2012. This is a live show so bring your questions for Matt...

Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a... more

Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a... more

Join Rich as he interviews Mariann McDonagh of inContact about contact center trends toward the cloud. Mariann will be: Revealing What You Absolutely Must Know About Cloud Contact Center! Mark Your Calendar!

Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a... more

Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a... more

Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a... more

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