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Future Contact Resolution

  Broadcast in Business

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(714) 583-6958

Join Rich as he interviews John Quaglietta, of Avaya about Future Contact Resolution. No it's not a typo. John will be discussing the way organizations are predicting customer behavior and responding before the customer even knows the need to call!

This is cutting edge and I hope you listen to this live interview. You can call in and ask questions live!

Tags:
Contact Center
Call Center
FCR
Call center technology
CRM
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archived

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