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Join Rich as he discusses some of the latest trends in the contact center with Mariann McDonagh, CMO at inContact. Mariann has been traveling around the country talking to contact center professionals and she will be sharing the latest and greatest information.
She will also discuss her Keynote presentation at the upcoming CCA Conference in Orlando, "Work Smarter; Not Harder- Improving Your Contact Center Operations."
This is a live show so you can call in and ask questions!
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