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Interview with Greg Levin - Rapping About Call Center

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This week Rich will interview Greg Levin, Speaker, Author, Analyst, Song Writer, Rapper, and Humorist. 

We will discuss his book Full Contact: Contact Center Practices and Strategies that Make an Impact; His new report The State of Home Agent Staffing. If we're lucky he may rap a tune or two at your request!

Call in live to talk to Greg!

Make this a regular listen every Wednesday and make sure to check out past episodes...

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