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CCA Radio Two Special Guests

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Wednesday our guests will be the Make it Great! Guy Phil Gerbyshak and Patrick Botz VP of WFO at VPI. We will discuss:

  1. How to connect to your employees using social media (and how NOT to connect with your employees)...
  2. Technology and Best Practices to Improve WFO in Your Contact Center

Phil's Bio: Phil Gerbyshak founded the Make It Great! Institute in 2006 to teach businesses and their organizations how to best use online technology to increase their bottom line, improve customer engagement, and increase employee loyalty.

 Phil has also been interviewed to share his expertise the Wall Street Journal, the Daily Globe and Mail, USA Today, CBS SmartPlanet and many other publications online and offline and speaks to groups around the world on the topics he teaches.

Patrick's Bio: Responsible for working closely with contact centers and public safety communications centers to help them affordably capture, evaluate and analyze their customer interactons, and optimize their operational and workforce performance.
  

Call in and talk to the host and guest and be heard!

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