http://www.blogtalkradio.com/redwoodmediaradioJoin host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.enBlogTalkRadio.com. All Rights Reserved.Sat, 15 Jun 2019 13:15:00 GMTThu, 14 Nov 2013 00:00:00 GMTBusinessBlogTalkRadio Feed v2.0https://dasg7xwmldix6.cloudfront.net/hostpics/2e68750f-5f61-4844-ac82-dcff1ee5107a_richspeakerpic.jpghttp://www.blogtalkradio.com/redwoodmediaradioJoin host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.feeds@blogtalkradio.comBlogTalkRadio.combusiness,politics,customer service,software testing,contact center,election 2012,talk radio,customer experience,interviews,political topicsBusProRadionoJoin host Rich Hand as he takes on the hottest topics of the day and interviews the "movers and shakers" in the contact center & software testing industry.episodichttp://www.blogtalkradio.com/redwoodmediaradio/2013/11/14/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/11/14/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/11/14/hands-on-politicsThu, 14 Nov 2013 00:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:31:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/11/07/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/11/07/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/11/07/hands-on-politicsThu, 07 Nov 2013 00:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/10/30/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/30/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/30/hands-on-politicsWed, 30 Oct 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/10/16/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/16/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/16/hands-on-politicsWed, 16 Oct 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/10/09/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/09/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/09/hands-on-politicsWed, 09 Oct 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/10/02/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/02/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/10/02/hands-on-politicsWed, 02 Oct 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/09/25/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/25/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/25/hands-on-politicsWed, 25 Sep 2013 22:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/09/18/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/18/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/18/hands-on-politicsWed, 18 Sep 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:31:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/09/11/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/11/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/11/hands-on-politicsWed, 11 Sep 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/09/04/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/04/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/09/04/hands-on-politicsWed, 04 Sep 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:29:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/08/28/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/08/28/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/08/28/hands-on-politicsWed, 28 Aug 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:31:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/08/21/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/08/21/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/08/21/hands-on-politicsWed, 21 Aug 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/08/14/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2013/08/14/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/08/14/hands-on-politicsWed, 14 Aug 2013 23:00:00 GMTHand's On Politics We’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 2012 presidential election and try to communicate how bad the policies of President Obama were to the moral and economic health of this nation. Although thousands of people listened, the president was re-elected. Go figure? We tried and failed but we don’t flinch in the light of failure, we press on and will continue to discuss the political issues of the day and do our best to inform the “low information voter.” As a constitutional “scholar” (I have read the Constitution more times than there are members of Congress), we discuss the issues from a founding context. We will apply economic theory (Ken is an economic “scholar” since he can balance a checkbook) in a way it is easy to understand. Ken will use really simple examples that even I can understand. We will discuss the responsibility of the media in a free society. The NSA and the 4 amendment (I think we scared away our “low information listeners” already!), and so many other issues of the day. We will make fun of liberal policies and spoof their results compared to intent. We will be as funny as we can in light of the topic and introduce “characters” like “Richie Bag – O – Donuts” (that’s me doing my best Bronx impressions & Kenny will play the angry, uninformed, full of confidence in what he doesn’t know lefty). We will take the issues of the day and put our spin on them. Talk shows are a dime a dozen but we have discounted ours to reflect our originality and popularity to a penny for your thoughts. The show can be heard Wednesday evenings from 7:00 PM – 8:30 PM Eastern. 01:30:00BusProRadionoPolitics,Humor,Current Events,Funny,Political DiscussionWe’re back! My brother Ken and I are bringing back the extremely popular Blog Talk Radio show “Hand’s On Politics.” We started this program to discuss the 201http://www.blogtalkradio.com/redwoodmediaradio/2013/07/11/2pop-wmark-tomlinsonBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2013/07/11/2pop-wmark-tomlinson/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/07/11/2pop-wmark-tomlinsonThu, 11 Jul 2013 18:00:00 GMT2POP w/Mark Tomlinson Join Rich Hand as he Profiles Our People in the Testing Community. Get to know what makes Mark tick and why he does what he does. We are interested in learning about a person's life, work, family, history, hobbies, humor, politics, food preference and yodeling! Getting to know you... Getting to know all about you... 00:31:00BusProRadionoSoftware,Testing,STP,Personal Profile,STPconJoin Rich Hand as he Profiles Our People in the Testing Community. Get to know what makes Mark tick and why he does what he does. We are interested in learninhttp://www.blogtalkradio.com/redwoodmediaradio/2013/03/05/interview-w-mariann-mcdonaghBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2013/03/05/interview-w-mariann-mcdonagh/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2013/03/05/interview-w-mariann-mcdonaghTue, 05 Mar 2013 20:30:00 GMTInterview W/ Mariann McDonaghJoin Rich as he interviews Mariann McDonagh of inContact. They will discuss important trends and issues facing the Contact Center Industry...00:33:00BusProRadionoContact Center,Customer Service,Technology,Customer Experience,CustomerJoin Rich as he interviews Mariann McDonagh of inContact. They will discuss important trends and issues facing the Contact Center Industry...http://www.blogtalkradio.com/redwoodmediaradio/2012/11/13/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/11/13/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/11/13/hands-on-politicsTue, 13 Nov 2012 01:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/11/06/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/11/06/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/11/06/hands-on-politicsTue, 06 Nov 2012 01:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/31/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/31/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/31/hands-on-politicsWed, 31 Oct 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/16/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/16/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/16/hands-on-politicsTue, 16 Oct 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/09/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/09/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/09/hands-on-politicsTue, 09 Oct 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/03/interview-with-brian-flagg-about-his-new-bookBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/03/interview-with-brian-flagg-about-his-new-book/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/03/interview-with-brian-flagg-about-his-new-bookWed, 03 Oct 2012 17:00:00 GMTInterview with Brian Flagg about his new Book! Join Rich this CS Week to talk about the importance of the contact center and customer service in this mobile and social world! He will interview Brian Flagg about his new book about TQM and the contact center! Learn how you can get a free copy! 00:34:00BusProRadionocontact center,total quality Management,Customer service,CS week,call centerJoin Rich this CS Week to talk about the importance of the contact center and customer service in this mobile and social world! He will interview Brian Flagghttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/02/interview-with-ceo-of-iqor-norm-merrittBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/02/interview-with-ceo-of-iqor-norm-merritt/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/02/interview-with-ceo-of-iqor-norm-merrittTue, 02 Oct 2012 17:00:00 GMTInterview with CEO of iQor Norm Merritt Join Rich as he interviews the President & CEO of iQor Norm Merritt. iQor is one of the leading and fastest growing technology and services companies in the world...   00:31:00BusProRadionocontact centers,customer service,call centers,customer experience,business processJoin Rich as he interviews the President & CEO of iQor Norm Merritt. iQor is one of the leading and fastest growing technology and services companies in the wohttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/01/customer-service-week-kickoffBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/01/customer-service-week-kickoff/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/10/01/customer-service-week-kickoffMon, 01 Oct 2012 17:00:00 GMTCustomer Service Week Kickoff! Join Rich Hand as he speaks with the "Make It Great!" guy, Phil Gerbyshak about celebrating great customer service representatives. Customer Service is a profession and we are proud to be in the business of providing a great customer experience! Phil will use some of the greatest quotes by Dr. Seuss as a foundation to his discussion. 00:50:00BusProRadionoCustomer Service Week,Contact center,Business,Call Center,Support centerJoin Rich Hand as he speaks with the "Make It Great!" guy, Phil Gerbyshak about celebrating great customer service representatives. Customer Service is a profhttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/25/interview-w-matt-johnston-u-testBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/25/interview-w-matt-johnston-u-test/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/25/interview-w-matt-johnston-u-testTue, 25 Sep 2012 17:00:00 GMTInterview w/ Matt Johnston uTest Join Rich as he welcomes Matt Johnston, CMO of uTest to the show to discuss mobile testing and the reasons uTest is one of the fastest growing private companies in 2012. This is a live show so bring your questions for Matt...  00:31:00BusProRadionoTesting,Mobile Testing,Software Testing,uTest,QAJoin Rich as he welcomes Matt Johnston, CMO of uTest to the show to discuss mobile testing and the reasons uTest is one of the fastest growing private companiehttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/25/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/25/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/25/hands-on-politicsTue, 25 Sep 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/18/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/18/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/18/hands-on-politicsTue, 18 Sep 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/12/interview-w-mariann-mcdonagh-cmo-incontactBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/12/interview-w-mariann-mcdonagh-cmo-incontact/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/12/interview-w-mariann-mcdonagh-cmo-incontactWed, 12 Sep 2012 18:00:00 GMTInterview w/ Mariann McDonagh CMO inContact Join Rich as he interviews Mariann McDonagh of inContact about contact center trends toward the cloud. Mariann will be: Revealing What You Absolutely Must Know About Cloud Contact Center! Mark Your Calendar!   00:30:00BusProRadionocustomer service,cloud,contact centers,technology,customer experienceJoin Rich as he interviews Mariann McDonagh of inContact about contact center trends toward the cloud. Mariann will be: Revealing What You Absolutely Must Knowhttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/11/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/11/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/11/hands-on-politicsTue, 11 Sep 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/04/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/04/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/09/04/hands-on-politicsTue, 04 Sep 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/28/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/28/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/28/hands-on-politicsTue, 28 Aug 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/22/business-driven-testing-alignment-or-controversyBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/22/business-driven-testing-alignment-or-controversy/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/22/business-driven-testing-alignment-or-controversyWed, 22 Aug 2012 17:00:00 GMTBusiness-driven Testing: alignment or controversy? Hello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequent STPCON presenter Mark Tomlinson.  Mark is a co-chair on the “Hands-on Practicals” track, a conference presenter and host of a pre-conference workshop on Performance Testing at the upcoming STP Conference this Fall in Miami, Florida.  Together, Mark and I have a very exciting series of shows planned covering the top issues in contemporary software testing, where each show's guests will be sure to engage you in a lively and relevant debate. Mark your calendar so you don’t miss any of these lively conversations on STP Radio Live.    00:32:00BusProRadionoSoftware Testing,Testing,QA,Quality,SoftwareHello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequhttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/21/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/21/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/21/hands-on-politicsTue, 21 Aug 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 00:58:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/15/ethics-in-software-testing-businessBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/15/ethics-in-software-testing-business/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/15/ethics-in-software-testing-businessWed, 15 Aug 2012 17:00:00 GMTEthics in Software Testing & Business Hello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequent STPCON presenter Mark Tomlinson.  Mark is a co-chair on the “Hands-on Practicals” track, a conference presenter and host of a pre-conference workshop on Performance Testing at the upcoming STP Conference this Fall in Miami, Florida.  Together, Mark and I have a very exciting series of shows planned covering the top issues in contemporary software testing, where each show's guests will be sure to engage you in a lively and relevant debate. Mark your calendar so you don’t miss any of these lively conversations on STP Radio Live.  00:40:00BusProRadionoSoftware Testing,Testing,QA,Quality,SoftwareHello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequhttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/14/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/14/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/14/hands-on-politicsTue, 14 Aug 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/08/a-new-era-for-performance-testingBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/08/a-new-era-for-performance-testing/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/08/a-new-era-for-performance-testingWed, 08 Aug 2012 17:00:00 GMTA new Era for Performance Testing Hello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequent STPCON presenter Mark Tomlinson.  Mark is a co-chair on the “Hands-on Practicals” track, a conference presenter and host of a pre-conference workshop on Performance Testing at the upcoming STP Conference this Fall in Miami, Florida.  Together, Mark and I have a very exciting series of shows planned covering the top issues in contemporary software testing, where each show's guests will be sure to engage you in a lively and relevant debate. Mark your calendar so you don’t miss any of these lively conversations on STP Radio Live.  00:38:00BusProRadionoSoftware Testing,QA,Quality,Software,TestingHello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequhttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/07/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/07/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/07/hands-on-politicsTue, 07 Aug 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/01/what-does-devops-really-mean-for-testersBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/01/what-does-devops-really-mean-for-testers/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/08/01/what-does-devops-really-mean-for-testersWed, 01 Aug 2012 17:00:00 GMTWhat does DevOps really mean for Testers? Hello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequent STPCON presenter Mark Tomlinson.  Mark is a co-chair on the “Hands-on Practicals” track, a conference presenter and host of a pre-conference workshop on Performance Testing at the upcoming STP Conference this Fall in Miami, Florida.  Together, Mark and I have a very exciting series of shows planned covering the top issues in contemporary software testing, where each show's guests will be sure to engage you in a lively and relevant debate. Mark your calendar so you don’t miss any of these lively conversations on STP Radio Live.    00:39:00BusProRadionoSoftware Testing,Testing,QA,Quality,SoftwareHello Software Test Professionals!  Join the conversation with the STP Radio Live “Summer Conference Series” facilitated by conference host Rich Hand and frequhttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/31/future-call-resolutionBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/31/future-call-resolution/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/31/future-call-resolutionTue, 31 Jul 2012 17:00:00 GMTFuture Contact Resolution Join Rich as he interviews John Quaglietta, of Avaya about Future Contact Resolution. No it's not a typo. John will be discussing the way organizations are predicting customer behavior and responding before the customer even knows the need to call! This is cutting edge and I hope you listen to this live interview. You can call in and ask questions live! 00:33:00BusProRadionoContact Center,Call Center,FCR,Call center technology,CRMJoin Rich as he interviews John Quaglietta, of Avaya about Future Contact Resolution. No it's not a typo. John will be discussing the way organizations are prehttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/31/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/31/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/31/hands-on-politicsTue, 31 Jul 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/17/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/17/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/17/hands-on-politicsTue, 17 Jul 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/10/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/10/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/10/hands-on-politicsTue, 10 Jul 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/03/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/03/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/07/03/hands-on-politicsTue, 03 Jul 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/26/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/26/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/26/hands-on-politicsTue, 26 Jun 2012 00:00:00 GMTHand's On Politics Interviews Robert Blaha CO CD5 Rich and Ken welcome back Robert Blaha on the eve of the GOP primary election for the House seat currently held by Doug Lamborn. They will discuss the campaign and the recent issues raised by the Gazette Newspaper about Lamborn's attempt to limit voter vetting and allegations of the unfair treatment of the incumbent. Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:00:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsRich and Ken welcome back Robert Blaha on the eve of the GOP primary election for the House seat currently held by Doug Lamborn. They will discuss the campaignhttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/19/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/19/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/19/hands-on-politicsTue, 19 Jun 2012 00:00:00 GMTHand's On Politics Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topichttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/12/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/12/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/12/hands-on-politicsTue, 12 Jun 2012 00:00:00 GMTHand's On Politics/ Interview Doug Collins GA CD 9 Join us as we interview Doug Collins, candidate for Congress in the newly formed District 9 in Georgia. Join Brothers Ken and Rich as the discuss hot topics of the day and the upcoming 2012 election. The will interview interesting guests related to current topics and the election. Join us every Monday night 8:00 PM Eastern for a common sense look at politics from a couple of brothers from the Bronx... 01:01:00BusProRadionoTalk Radio,Politics,election 2012,interviews,political topicsJoin us as we interview Doug Collins, candidate for Congress in the newly formed District 9 in Georgia. Join Brothers Ken and Rich as the discuss hot topics ohttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/06/cca-radio-live-w-lauren-ziskie-president-social-liftBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/06/cca-radio-live-w-lauren-ziskie-president-social-lift/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/06/06/cca-radio-live-w-lauren-ziskie-president-social-liftWed, 06 Jun 2012 17:00:00 GMTCCA Radio Live w/ Lauren Ziskie President Social Lift Join rich as he interviews Lauren Ziskie, President of Social Lift on a number of issues concerning social media as a contact center channel. Lauren is a frequent writer and speaker on social media trends in the Contact Center. This is a live show and will also be recorded for future downloads... 00:41:00BusProRadionoCustomer Service,Contact Center,Social media,Call Center,CustomersJoin rich as he interviews Lauren Ziskie, President of Social Lift on a number of issues concerning social media as a contact center channel. Lauren is a frequhttp://www.blogtalkradio.com/redwoodmediaradio/2012/05/29/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/05/29/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/05/29/hands-on-politicsTue, 29 May 2012 00:00:00 GMTHand's On Politics - Interview w/ Martha Zoller This week Ken and Rich will talk with radio talk show host and candidate for Congress in Georgia's 9th District Martha Zoller. It should be a very spirited interview with one of the top talkers in the country! Join brothers Ken and Rich as they discuss politics from a common sense perspective. They will discuss the 2012 election and all of the hot topics of the day. Listen in and try it out. Even if you hate politics you need to know what is happening to make informed decisions... 01:01:00BusProRadionoTalk radio,Politics,election 2012,hot topics,issuesThis week Ken and Rich will talk with radio talk show host and candidate for Congress in Georgia's 9th District Martha Zoller. It should be a very spirited inthttp://www.blogtalkradio.com/redwoodmediaradio/2012/05/02/cca-live-radio-interview-w-gary-praznick-iqorBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/05/02/cca-live-radio-interview-w-gary-praznick-iqor/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/05/02/cca-live-radio-interview-w-gary-praznick-iqorWed, 02 May 2012 17:00:00 GMTCCA Live Radio Interview w/ Gary Praznik Iqor Join Rich as he interviews Gary Praznik Cheif Operating Officer; Consumer iQor. Gary joined iQor in 2000 as an industry veteran with over 20 years experience in the customer contact, outsourcing business. They will discuss the recent expansion in Colorado Springs and Work From Home model they have adopted for the region. 00:31:00BusProRadionocontact center,customer experience,customer service,customer,call centerJoin Rich as he interviews Gary Praznik Cheif Operating Officer; Consumer iQor. Gary joined iQor in 2000 as an industry veteran with over 20 years experience ihttp://www.blogtalkradio.com/redwoodmediaradio/2012/04/24/hands-on-politicsPoliticshttp://www.blogtalkradio.com/redwoodmediaradio/2012/04/24/hands-on-politics/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/04/24/hands-on-politicsTue, 24 Apr 2012 00:00:00 GMTHand's On Politics Join brothers Ken and Rich as they discuss politics from a common sense perspective. They will discuss the 2012 election and all of the hot topics of the day. Listen in and try it out. Even if you hate politics you need to know what is happening to make informed decisions... 01:01:00BusProRadionoTalk radio,Politics,election 2012,hot topics,issuesJoin brothers Ken and Rich as they discuss politics from a common sense perspective. They will discuss the 2012 election and all of the hot topics of the day.http://www.blogtalkradio.com/redwoodmediaradio/2012/03/21/cca-radio-intervie-with-mariann-mcdonagh-of-incontactBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/21/cca-radio-intervie-with-mariann-mcdonagh-of-incontact/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/21/cca-radio-intervie-with-mariann-mcdonagh-of-incontactWed, 21 Mar 2012 18:00:00 GMTCCA Radio- interview with Mariann McDonagh of inContact Join Rich as he discusses some of the latest trends in the contact center with Mariann McDonagh, CMO at inContact. Mariann has been traveling around the country talking to contact center professionals and she will be sharing the latest and greatest information. She will also discuss her Keynote presentation at the upcoming CCA Conference in Orlando, "Work Smarter; Not Harder- Improving Your Contact Center Operations." This is a live show so you can call in and ask questions! 00:38:00BusProRadionocustomer service,Contact center,Customer Experience,Call Center,Cloud HostingJoin Rich as he discusses some of the latest trends in the contact center with Mariann McDonagh, CMO at inContact. Mariann has been traveling around the countrhttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/20/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/20/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/20/stp-radio-liveTue, 20 Mar 2012 17:00:00 GMTSTP Radio Live with Jim Holmes Telerik Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  This week Rich Interviews Jim Holmes of Telerik. They will be discussing his upcoming presentation "Automation Isn't All Shiny Toys." Join us live and call in to talk with Jim... 00:31:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  This week Rich Interviews Jim Holmes of Telerik. They will behttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/06/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/06/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/03/06/stp-radio-liveTue, 06 Mar 2012 18:00:00 GMTSTP Radio Live with Philip Lew CEO XBOSoft Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans. Rich interviews CEO of XBOSoft Philip Lew... Join us! 00:28:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans. Rich interviews CEO of XBOSoft Philip Lew... Join us!http://www.blogtalkradio.com/redwoodmediaradio/2012/02/28/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/28/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/28/stp-radio-liveTue, 28 Feb 2012 18:00:00 GMTSTP Radio Live with Fiona Charles Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  00:33:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.http://www.blogtalkradio.com/redwoodmediaradio/2012/02/27/live-with-jon-bach-stp-con-keynoteBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/27/live-with-jon-bach-stp-con-keynote/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/27/live-with-jon-bach-stp-con-keynoteMon, 27 Feb 2012 20:00:00 GMTLive with Jon Bach STP Keynote Join Rich Hand as he facilitates for Jon Bach  Director of Live Site Quality at eBay and opening Keynote at the STP Conference in New Orleans as he discusses "Is Testing Dead?"! This is a live show and Jon will do his best to take as many calls (or questions through chat) as he can during the broadcast. Don't miss the great opportunity to be part of the conversation! 00:42:00BusProRadionoSoftwaretesting,Testing and QA,STPCon,Software Development,Software EngineeringJoin Rich Hand as he facilitates for Jon Bach  Director of Live Site Quality at eBay and opening Keynote at the STP Conference in New Orleans as he discusses "http://www.blogtalkradio.com/redwoodmediaradio/2012/02/22/cca-radio-interview-with-bob-davisBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/22/cca-radio-interview-with-bob-davis/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/22/cca-radio-interview-with-bob-davisWed, 22 Feb 2012 18:00:00 GMTCCA Radio Interview with Bob Davis Join Rich as he interviews Bob Davis about the importance of turning contact center conversations into sales. Bob will be presenting "Turning Service Into Sales Through a Quality Conversation" in Orlando at the upcoming Conference April 23rd - 26th... 00:30:00BusProRadionoContact center,call center,customer service,sales,customer experienceJoin Rich as he interviews Bob Davis about the importance of turning contact center conversations into sales. Bob will be presenting "Turning Service Into Salhttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/15/cca-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/15/cca-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/15/cca-radio-liveWed, 15 Feb 2012 18:00:00 GMTCCA Radio Live Interview with Alton Martin Join Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando.  00:33:00BusProRadionoContact Center,Customer Service,Customer Experience,Call Center,Customer ServiceJoin Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando.http://www.blogtalkradio.com/redwoodmediaradio/2012/02/14/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/14/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/14/stp-radio-liveTue, 14 Feb 2012 18:00:00 GMTSTP Radio Live with Anne Marie Charrett Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  00:36:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.http://www.blogtalkradio.com/redwoodmediaradio/2012/02/08/cca-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/08/cca-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/08/cca-radio-liveWed, 08 Feb 2012 18:00:00 GMTCCA Radio Live with Anne Slough Join Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando. Anne will discuss how you can create a high performance contact center environment at your organization. Join us!  00:32:00BusProRadionoContact Center,Customer Service,Customer Experience,Call Center,Customer ServiceJoin Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando. Anne will discuss how you can create a high performancehttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/07/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/07/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/07/stp-radio-liveTue, 07 Feb 2012 18:00:00 GMTSTP Radio Live with Brian Lynch Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  00:30:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.http://www.blogtalkradio.com/redwoodmediaradio/2012/02/01/cca-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/01/cca-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/02/01/cca-radio-liveWed, 01 Feb 2012 18:00:00 GMTCCA Radio Live with Steve Riddell Join Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando.  Steve is the author of Selling Genius - Achieving Extraordinary Sales Results with Ordinary People We will discuss his success at Blinds.com and his 2 sessions at the upcoming Contact Center Conference in Orlando. Steve is currently the COO of Blinds.com... 00:31:00BusProRadionoContact Center,Customer Service,Customer Experience,Call Center,Customer ServiceJoin Rich as he interviews speakers at the upcoming 2012 Contact Center Conference & Expo in Orlando.  Steve is the author of Selling Genius - Achieving Extrahttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/31/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/31/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/31/stp-radio-liveTue, 31 Jan 2012 18:00:00 GMTSTP Radio Live with Eric Jacobson Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  Rich will interview Eric on his most recent article "Don't Test It." Listen to what Eric has to say about prioritizing your test strategy and why it is important... 00:33:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  Rich will interview Eric on his most recent article "Don't Tehttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/25/cca-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/25/cca-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/25/cca-radio-liveWed, 25 Jan 2012 18:00:00 GMTCCA Radio Live with Penny Reynolds Join Rich as he interviews speakers presenting at the upcoming 2012 Contact Center Conference & Expo in Orlando. Rich will interview Penny Reynolds of the Call Center School and ask questions like: What is schedule adherence and why does it matter? Do a few minutes a day really make much of a difference? How do most contact centers measure this? What are some strategies for improving schedule adherence? Call in with your questions live! 00:33:00BusProRadionoContact Center,Customer Service,Customer Experience,Call Center,Customer ServiceJoin Rich as he interviews speakers presenting at the upcoming 2012 Contact Center Conference & Expo in Orlando. Rich will interview Penny Reynolds of the Calhttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/24/stp-radio-liveBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/24/stp-radio-live/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/24/stp-radio-liveTue, 24 Jan 2012 18:00:00 GMTSTP Radio Live with Scott Barber Join Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.  00:33:00BusProRadionoSoftware Testing,Quality Assurance,Software Testing,Software Testing,Quality AssuranceJoin Rich as he interviews speakers presenting at the 2012 March STP Conference in New Orleans.http://www.blogtalkradio.com/redwoodmediaradio/2012/01/17/stp-live-radio-with-mark-tomlinsonBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/17/stp-live-radio-with-mark-tomlinson/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2012/01/17/stp-live-radio-with-mark-tomlinsonTue, 17 Jan 2012 18:00:00 GMTSTP Live Radio with Mark Tomlinson Join Rich Hand as he interviews Mark Tomlinson about “Ethics in Testing” Mark is a conference speaker at the upcoming STP Conference in New Orleans. Listen in and share your opinions on this challenging and important topic... This interview with professional software test engineer Mark Tomlinson will give listeners a chance to understand the origins of his presentation on the topic of “The Conscientious Tester” – exploring the ethical contexts for our work in software development and testing.  Listeners will learn about the need to evaluate their work objectives and outcomes in an ethical manner, we will discuss a few stories of ethics in testing and answer questions that callers may have about the ethical analysis of their own work situations. 00:32:00BusProRadionoSoftware Testing,Testing,Software Quality,Quality,STPJoin Rich Hand as he interviews Mark Tomlinson about “Ethics in Testing” Mark is a conference speaker at the upcoming STP Conference in New Orleans. Listen inhttp://www.blogtalkradio.com/redwoodmediaradio/2011/12/14/social-media-trends-in-2012Businesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/12/14/social-media-trends-in-2012/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/12/14/social-media-trends-in-2012Wed, 14 Dec 2011 18:00:00 GMTSocial Media Trends in 2012 Rich will interview Lauren Ziskie, President of Social Lift to discuss social media trends and any changes we might expect to see in the future... 00:32:00BusProRadionoContact Center,Customer Service,Social Media,Call Center,Support CenterRich will interview Lauren Ziskie, President of Social Lift to discuss social media trends and any changes we might expect to see in the future...http://www.blogtalkradio.com/redwoodmediaradio/2011/12/07/economic-outlook-for-2012-and-the-contact-centerBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/12/07/economic-outlook-for-2012-and-the-contact-center/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/12/07/economic-outlook-for-2012-and-the-contact-centerWed, 07 Dec 2011 19:30:00 GMTEconomic Outlook For 2012 and the Contact Center Rich will interview Brian Flagg, Senior Client Executive Customer Experience Management Solutions Cincom Systems, Inc. about the 2012 economic outlook as well as other trends in the contact center industry... 00:31:00BusProRadionoContact Center,Trends 2012,Call Center,Support Center,Customer ExperienceRich will interview Brian Flagg, Senior Client Executive Customer Experience Management Solutions Cincom Systems, Inc. about the 2012 economic outlook as welhttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/16/cca-radioManagementhttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/16/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/16/cca-radioWed, 16 Nov 2011 18:00:00 GMTInterview With Mark Scharenbroich Join Rich as he welcomes Mark Scharenbroich with a "Nice Bike"! What is "Nice Bike"? I will give you a hint: It is more than a great book! First three callers get a signed book! Put it on your calendar now! You will be glad you did... Make this a regular listen every Wednesday and make sure to check out past episodes... 00:40:00BusProRadionoCustomer experience,customer service,contact Center,leadership,businessJoin Rich as he welcomes Mark Scharenbroich with a "Nice Bike"! What is "Nice Bike"? I will give you a hint: It is more than a great book! First three callershttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/09/cca-radioManagementhttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/09/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/09/cca-radioWed, 09 Nov 2011 18:00:00 GMTCCA Radio Join Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regular listen every Wednesday and make sure to check out past episodes... 00:32:00BusProRadionoCustomer experience,customer service,contact Center,leadership,businessJoin Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regularhttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/02/cca-radioManagementhttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/02/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/11/02/cca-radioWed, 02 Nov 2011 17:00:00 GMTCCA Radio Live Interview w/ Barbara Burke Join Rich as he interviews Barbara Burke about her book, The Napkin, the Mellon, and the Monkey:  live! Make this a regular listen every Wednesday and make sure to check out past episodes... 00:31:00BusProRadionoCustomer experience,customer service,contact Center,leadership,businessJoin Rich as he interviews Barbara Burke about her book, The Napkin, the Mellon, and the Monkey:  live! Make this a regular listen every Wednesday and make suhttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/26/cca-radioManagementhttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/26/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/26/cca-radioWed, 26 Oct 2011 17:00:00 GMTCCA Radio Join Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regular listen every Wednesday and make sure to check out past episodes... 00:30:00BusProRadionoCustomer experience,customer service,contact Center,leadership,businessJoin Rich every week as he discusses cutomer experience, contact center, and customer service. He will also interview industry pros live! Make this a regularhttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/19/cca-radioManagementhttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/19/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/19/cca-radioWed, 19 Oct 2011 17:00:00 GMTInterview with Greg Levin - Rapping About Call Center This week Rich will interview Greg Levin, Speaker, Author, Analyst, Song Writer, Rapper, and Humorist.  We will discuss his book Full Contact: Contact Center Practices and Strategies that Make an Impact; His new report The State of Home Agent Staffing. If we're lucky he may rap a tune or two at your request! Call in live to talk to Greg! Make this a regular listen every Wednesday and make sure to check out past episodes... 00:55:00BusProRadionoCustomer experience,customer service,contact Center,leadership,businessThis week Rich will interview Greg Levin, Speaker, Author, Analyst, Song Writer, Rapper, and Humorist.  We will discuss his book Full Contact: Contact Centerhttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/12/cca-radioBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/12/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/12/cca-radioWed, 12 Oct 2011 17:00:00 GMTInterview w/ Joseph Michelli "The Zappos Experience"... Join Rich as he interviews Joseph Michelli Live! We will ask him about his most recent book The Zappos Experience.  Take the opportunity to ask Joseph questions about the book and his insights into the Zappos experience. Call in live! We will also discuss Joseph's book Prescription for Excellence, launched in May 2011, has achieved bestseller status on the New York Times, Wall Street Journal, USA Today, Publishers Weekly, and Nielson BookScan lists!  Royalties go to Operation Mend which provides reconstructive surgery for returning, disfigured military men and women.   Don't miss this interview... 01:00:00BusProRadionocontact center,customer service,customer experience,business,call centerJoin Rich as he interviews Joseph Michelli Live! We will ask him about his most recent book The Zappos Experience.  Take the opportunity to ask Joseph questiohttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/05/cca-radioBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/05/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/10/05/cca-radioWed, 05 Oct 2011 17:00:00 GMTCCA Radio Live at the Phoenix Conference CS Week Join Rich Hand as he interviews contact center industry pros on the latest trends and topics in the industry. Every Wednesday from 11:00 AM Mountain (1:00 PM Eastern) for an hour. Call in and talk to the host and guest and be heard! 01:01:00BusProRadionoContact Center,Customer Service,Technology,Support Center,Customer ExperienceJoin Rich Hand as he interviews contact center industry pros on the latest trends and topics in the industry. Every Wednesday from 11:00 AM Mountain (1:00 PMhttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/28/cca-radioBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/28/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/28/cca-radioWed, 28 Sep 2011 17:00:00 GMTTalking Strategy with 2 Industry Pros on CCA Radio Join Rich Hand as he interviews contact center industry pros Ajit Utagikar, President of the Institute of Integrated Customer Experience Management and Brian Flagg, Senior Account Executive of CEM at Cincom Inc. We will talk about the importance of strategy in the contact center and beyond... Join us live and ask a question of our guests... Every Wednesday from 11:00 AM Mountain (1:00 PM Eastern) for an hour. Call in and talk to the host and guest and be heard! 01:01:00BusProRadionoContact Center,Customer Service,Technology,Support Center,Customer ExperienceJoin Rich Hand as he interviews contact center industry pros Ajit Utagikar, President of the Institute of Integrated Customer Experience Management and Brian Fhttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/21/cca-radioBusinesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/21/cca-radio/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/21/cca-radioWed, 21 Sep 2011 17:00:00 GMTCCA Radio Two Special Guests Wednesday our guests will be the Make it Great! Guy Phil Gerbyshak and Patrick Botz VP of WFO at VPI. We will discuss: How to connect to your employees using social media (and how NOT to connect with your employees)...Technology and Best Practices to Improve WFO in Your Contact Center Phil's Bio: Phil Gerbyshak founded the Make It Great! Institute in 2006 to teach businesses and their organizations how to best use online technology to increase their bottom line, improve customer engagement, and increase employee loyalty.  Phil has also been interviewed to share his expertise the Wall Street Journal, the Daily Globe and Mail, USA Today, CBS SmartPlanet and many other publications online and offline and speaks to groups around the world on the topics he teaches. Patrick's Bio: Responsible for working closely with contact centers and public safety communications centers to help them affordably capture, evaluate and analyze their customer interactons, and optimize their operational and workforce performance.    Call in and talk to the host and guest and be heard! 01:01:00BusProRadionoContact Center,Customer Service,Technology,Support Center,Customer ExperienceWednesday our guests will be the Make it Great! Guy Phil Gerbyshak and Patrick Botz VP of WFO at VPI. We will discuss: How to connect to your employees using sohttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/14/cca-radio-1Businesshttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/14/cca-radio-1/#commentshttp://www.blogtalkradio.com/redwoodmediaradio/2011/09/14/cca-radio-1Wed, 14 Sep 2011 17:00:00 GMTCCA Radio Opening Show 01:01:00BusProRadionoContact Center,Customer Service,Call Center,Trends,CustomerOpening Show