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Updating Process in the Doctor's Office

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Mike and Joyce speak with Casey Quinlan of Mighty Casey Media, author and blogger about patients’ rights and the value of patient input in medical research.

Some medical institutions are beginning to “get” that the patients need to be involved from the beginning in all aspects of medical process and procedure. The patients are the “customers” and are the essential “stakeholders” in designing buildings, clinical trials, and indeed the business workflow surrounding all interactions between doctor and patient.

Come hear Casey’s thoughts on how patients can and should be involved.

“While some [doctors'] offices are looking at increasing their front desk staff, we should be looking at what banks have done. Limit services to those focusing on new patients and special needs. The days of having your name called out in a crowded doctor’s waiting room should be over – that is, unless you really like being asked at the front desk what you are there for (while a long line of patients eagerly await your answer). It’s time to reinvent your practice’s workflow, and it begins by being creative and tapping into your patient’s experience.” — Pete Rivera, Hayes Management Consultant, HIMSS Health Information Systems

“I have this dream. It’s about how, when I make an appointment to see my doctor – my primary care physician – the process is easy, honors my time as much as it does my doctor’s, and winds up running smoothly for both parties.” — Casey Quinlan – See more at: http://www.disruptivewomen.net/2010/12/24/all-i-want-for-christmas-is-customer-service-at-my-doctor%E2%80%99s-office/#sthash.SGi2n6pa.dpuf

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