Lori Jo Vest joins us ON THE DEAN'S LIST.
Lori Jo is a co-author of the customer service bestseller, “Who’s your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” She has been involved in relationship-based sales and customer service for over 20 years. An Emmy Award winning video producer, she has developed extensive marketing, sales and customer service expertise through her work in business-to-business sales and marketing positions. Lori has been featured in several magazines and websites , including Prevention magazine, Ladies Home Journal Magazine, Kiplingers.com, the MasterCard Small Business website, the “Lowe’s for Pros” publication, and SmallBusinessReview.com.
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