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Poor Customer Service, The Real Economic Tragedy

  • Broadcast in Business
Online Think Tank

Online Think Tank


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This program will explore the question: Why is there such poor customer service in a time when businesses are complaining about the lack of consumer spending? From fast foods to bailed-out banks, consumers are giving the message that businesses must do a much better job with encouraging patronage. The decline in customer service may be the major contributor to the lack of consumer spending in today’s economy.