Customer Service is the critical difference between you and your competition. The average consumer does not believe that customer service exists anymore. The customer service element of your business becomes very critical for the success of your business. Every national business is concerned about their level of service. We will we examine how the service you offer affects your business, how the national organizations are addressing the service they offer, and how they manage the concerns which are raised in regards to that service.
We will also consider the book Raving Fans as a part of our dialogue.
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