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Now That Is Customer Service

Now That's Customer Service!


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Customer service expert Errol Allen and his guests discuss the world of customer service! Join them for practical information and principles that lead to great customer experiences! Don't miss the "Now That's Customer Service!" story for a "real life" example of great customer service! Send in your own great customer service stories via email or call in during the show!

On-Demand Episodes

Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his... more

Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people... more

Core values create the framework from which your organization operates. Join Errol as he discusses why core values are so important in creating customer experiences.