There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.
I believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Office by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.
My guest this week to discuss :The Heart Of Customer Service is Martha Neitz, recipient of the Southern Colorado's Excellence in Customer Service Award, and award winner of her article,“Customer Service Can Keep You at the Top of Your Game”.
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