Lucy Kelleher, founder of Keep Them Loyal, worked as a litigation paralegal as well as an elementary school teacher. As a paralegal, she quickly learned how important it was to stay in contact with other attorneys, experts, service providers, and clients before, during, and even after a case concluded. Many times, when a “rush service” was needed Lucy knew who she could contact that would be willing to work with their office because Lucy had built up a relationship with them that wasn’t just about what they could do for us. Lucy learned their names, their offerings, more about them on a personal level. Lucy would stay in touch between cases.
As an elementary school teacher, the same was true. Lucy needed to build relationships with the other staff members, school personnel, as well as the families of the students Lucy taught. Lucy learned she also needed to connect with and build relationships with local businesses to partner and support her classroom and school.
When Lucy became a full-time entrepreneur, she realized that her relationships with clients and business partners was even more critical to her success. Lucy no longer saw her contacts daily or even weekly! Lucy also started networking and needed to connect with potential referral partners and business resources. Lucy began to create systems to ensure that she stay connected as well as stay “top of mind” to them.
Lucy works with other entrepreneurs and small business owners one-on-one to assist them in creating their own retention programs for their leads, clients, and referral partners. She has been designing and creating custom gifts for both personal and business partners for over ten (10) years.
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