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Smart Solutions for Your Business

  • Broadcast in Entrepreneur
N San Diego Business

N San Diego Business


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In this episode I'll be speaking with Francine Otterson, Service Desk West, about IT and software solutions for small business. Francine’s mission for Service Desk West has been to create a foundation that provides comprehensive full-service business technology solutions that focuses on their customers business first and the technology second.

Her direct knowledge and expertise include
* Business knowledge and management
* Process and performance improvement
* SharePoint design and administration
* SharePoint training provided at a variety of levels in both the corporate and small business settings.  
* Access Database development and support
* Expert level Microsoft Office: Outlook, OneNote, Excel and Word support and customization
* Microsoft Windows support
* Training – customized individual to corporate level
* Wide range of technical support for networking, telecom, hardware and software
* Service Desk/Help Desk start-ups and transitioning existing to mature models

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