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In this episode I'll be speaking with Francine Otterson, Service Desk West, about IT and software solutions for small business. Francine’s mission for Service Desk West has been to create a foundation that provides comprehensive full-service business technology solutions that focuses on their customers business first and the technology second.
Her direct knowledge and expertise include * Business knowledge and management * Process and performance improvement * SharePoint design and administration * SharePoint training provided at a variety of levels in both the corporate and small business settings. * Access Database development and support * Expert level Microsoft Office: Outlook, OneNote, Excel and Word support and customization * Microsoft Windows support * Training – customized individual to corporate level * Wide range of technical support for networking, telecom, hardware and software * Service Desk/Help Desk start-ups and transitioning existing to mature models
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