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A Measure of Truth 111 w/ Steve Dorfman

  • Broadcast in Radio
Michael Fordham

Michael Fordham


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Before founding Driven to Excel, Inc., Steve spent 11 years as an Acura Sales Consultant. Yes, the car business ... a business with a reputation for impeccable customer service, right? On the contrary, in case you weren't aware, most consumers carry a very negative stigma about car salespeople and the car business in general. So when Steve entered the business at 23 he was determined to make a positive difference by creating remarkable experiences for his clients -- Steve's unwavering commitment to impeccable service earned him "Salesman of the Year" 7 years in a row, all-the-while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as his repeat and referral business accounted for 70% of his sales. This was unprecedented and translated into a comfy six-figure income from his 35-hour workweek ... which proves that by subscribing to a culture of impeccability, you're working smarter, not harder and the results of your efforts can be quite rewarding.

Through his highly interactive facilitations and motivational training style, Mr. Dorfman provides participants with the opportunity to excel in their industries. This is accomplished by first raising awareness around a specific challenge or need, then by helping these participants tap into their own unique abilities. As a result, they discover how to create impeccable, remarkable client experiences in order to contribute greatly to their company's bottom line.