My guest will be Robert S. Schwartz, C. Ped, president and CEO of Eneslow Pedorthic Enterprises, Inc, which operates Eneslow, The Foot Comfort Center, Eneslow Pedorthic Institute (EPI) and www.eneslow.com. Eneslow, which was founded in 1909, has provided over 100,000 pairs of free shoes for the needy. EPI, which opened in 1995 as an educational institute, offers courses on conservative foot care, foot health and overall wellbeing. Additionally, it conducts events on the art and science of pedorthics and how it relates to improving people's lives. Eneslow trains third year podiatry students at the New York College of Podiatric Medicine, where Robert serves as an adjuct instructor in the department of Orthopedic Sciences. In 2009 Eneslow was named "Retailer of the Year" by the Manhattan Chamber of Commerce. The following year Robert was named "Corporate Hero" by they New York Chapter of the Arthritis Foundation and in 2012 he was recognized by Tender Care Human Services for his generosity. We will be discussing Customer Retention.
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