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Customer Service and the Leadership Connection

  • Broadcast in Business
Management Moment

Management Moment


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Whatever business you are in and whatever formula you follow for success one thing is for certain: without leadership and good customer service your potential for success will be marginalized.

A leadership principle I learned many years ago from John Maxwell says that everything rises and falls on leadership. Not only is this leadership principle true but it is true across the spectrum of leadership.

The mistake some managers in business make is found in not understanding the connection between good customer service and sound leadership skills. They see it as two separate entities when really it’s one. You can’t provide good customer service to the people you are most dependent upon for your success without understanding how it all depends on strong leadership skills.

Tune in to this special broadcast as Doug shares how good customer service and sound leadership can help your business.