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Coaching Skills for Success with Melissa Kovacevic

  • Broadcast in Management
Management Moment

Management Moment


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Melissa opened her Customer Experience and Contact Center Consulting and Training business in 1983 in Greenville, SC and relocated her business to Charleston, SC in 2003.

Melissa’s Operational consulting includes strategy “brainstorming” with C-suite and managers and operational reviews with improvement recommendations for processes and efficiency.  She designs and facilitates training programs for clients at their sites or via
Skype including customer service, inside sales, collections programs and “Coach the Coach” one to one personal training with Supervisors, Leads and Managers to help develop their coaching skills with employees.

Melissa’s Blog, “Customer Service Power…Turn It On” was recently named one of the top 10 Contact Center sites by Call Centre Helper Magazine.  She was chosen by Mindtouch and their readers as one of the “Most Influential in Customer Service”. 

She is a sought after speaker at Contact Center and Customer Service industry events.  Her articles have been published in Contact Center Pipeline and appear on the CustomerManagementIQ.comand HDIConnect.com (tech industry) websites.  She presents for industry conferences and online webinars on topics related to Contact Centers, Customer Experience, and Coaching.

For more information: www.mkcallcenterimprovement.com

Email:  teltrainer@comcast.net

Her Customer Service Power Blog: http://mkcallconsult.wordpress.com

Twitter: http://twitter.com/MKCallConsult

LinkedIn: http://www.linkedin.com/in/melissakovacevic