I was reading the following articles/blog-posts written by DONNA PEEPLES, an industry leader and "Change Visionary, Engagement Engineer & Journey Strategist"... http://www.donnapeeples.com/rendering-reality-molding-virtual-reality-into-the-customer-experience/ and https://www.linkedin.com/pulse/unknown-future-drone-technology-donna-n-peeples
As I read these articles, it became clear that Donna thinks "outside of the box" and would be great guest as we wrap up this series on INNOVATION. As I started researching her background, I learned that Donna was instrumental in engineering the turn-around of United Guaranty. As you listen to this podcast, you will understand why United Guaranty is now the #1 mortgage insurance company in the US! Donna's latest article (see the above link) on "customer experience" gives us insights what other industries are doing to create a new customer experiences and will give you ideas for how YOU can create a new customer experience. I would encourage you to go to Donna's website http://www.donnapeeples.com/
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